HomeCenter.com

If you want to be FRUSTRATED!!!! by all means use HomeCenter.com. This company has NO customer service!!! I ordered a lavatory sink in September, I was surprised at how quickly it came. But when it arrived, I realized that I wanted it in another ...

I ordered on 24 July 2009. I asked first, and the item was confirmed in stock, no lead time, and "should ship within 24 to 48 hours." The customer service on the order call was quick, efficient, well-informed, and polite. Edit: I emphasize ...

My experience with Homecenter.com was the Worst I have ever had with any retailer on the web or otherwise. The initial purchase was lacking in professionalism, I practically had to tell them what products they sold in what styles. The order was delayed ...

I ordered Jado faucets and a Grohe shower system from this company. They sent me an e-mail confirmation of my order and that was the very last contact they ever initiated. They never sent advance notice of a shipping date. They ...

10 7 08 UPDATE from comments below. I recieved a return credit on my AMEX after 6 months. I suppose I should be happy I got anything at all after the customer service nightmare.There is a caveat though, they charged me an extra 15% on top of their ...

On February 19th, 2007 Homecenter.Com charged my Master Card accounts for a total of $11,592.37. I ordered many plumbing items with this purchase, order # S3619905 including three toilets; an American Standard Reminiscence Toilet, a Kohler Revival toilet ...

I ordered 3 Kohler lav. sinks. Two were fine, one was what looks like a knock off, Kohler not stamped anywhere. the real problem was that the size of this sink was about 1 inch off the other sink (and these were to be side by side sinks). The "bad" ...

Excellent overall experience. I ordered a sink, faucet, 2 accessories, some cabinet knobs, a water filter, a cartridge to match the water filter. I got everything within a week or so. I was happy with the prices and the fast delivery and the website. ...

Horrible shopping experience. I purchased an American Standard tub from homecenter.com. Sales associate told me they had it in stock in their warehouse in Texas and I would get it about 4 or 5 business days. As it turns out, it was shipped four days ...

I ordered 3 items - about $400 worth of merchandise. They charged my credit card but never shipped the items. After the ETA date came and went, I called to ask where my items were and they said they'd check and call me back. Several days passed, they ...

I ordered $3,000 of merchandise including a Kohler tub, Hansgrohe Sink and Hansgrohe shower kits for two bathrooms. This was the beginning of a two year nightmare. First, the tub that they shipped in April 30, 2005, had two forklift holes in it. We ...

The Homecenter.com web site is very easy to use. But the reason that I like them so much is that they were very responsive to my emails, my phone inquiry, and my order. I placed an order last week, and it arrive this week. I asked for tracking ...

I can safely say this "company" is rude, dishonest, and a rip off. Please save yourself the time and shop elsewhere. In the end, saving a few $$ does not come close to accounting for the incompetence of this company.Any competent company understands that ...

Do not order from this company or from their division called Remodelcenter.com. I ordered a sink on 6/18/08 thru Homecenter.com's other site Remodelcenter.com. Was given order # but order confirmation back from Homecenter.com was that order confirmation ...

I ordered a faucet from Homecenter.com and when it arrived it was missing a part (drain pull) as well as the handles.  After numerous attempts to contact them I was told the handles were $44.00 extra (not what the picture or add showed, who ...