Inkjet Superstore

I would NOT shop at Inkjet Superstore again. In my online shopping experiences, I have never had such a terrible time getting after-sale support. Inkjet Superstore does not, in my opinion, provide a pleasant online shopping experience for its customers. ...

This was my first experience with this merchant. I oversee the operations and procurement of IT for the University and we are looking for a new vendor to supply us with toner and supplies for the hundred or more laser printers, copiers, and fax machines. ...

This is my first time using the Inkjet Superstore Online and I have to say I am very disappointed. I placed my order 7 days ago and I just received an email saying the my order was shipped out today! The site claims that 99% of orders placed before 3pm ...

  I purchased a set of high-yield Canon cartridges (color and b&w) from this merchant (read: "rip-off artist") in January 2008. I did not need to install them until this week (June 2009), so they have remained sealed in their original packaging ...

Inkjetsuperstore.com is awesome. They ship fast and i have had no hassles with them. The product they shipped to me was of OEM quality (not OEM though) and was less than 50% the cost of the OEM product. I would definiately shop at this website again, ...

"Delivery Speed" as expected UPS."Order accuracy",it was the right cartridge, but it was defective."NO Customer Service" to speak of, you e-mail them which is the only way they will communicate with you .They will get back with you most of the time, ...

It was the most unprofessional "service" I experienced and I am a long-time online shopper. I have shopped at sites that only use PayPal payment, and even at places that sounded a little "off" but took the chance and was glad I did. This Was NOT the case ...

I will NEVER shop at Inkjet Superstore ever again . I ordered over $100 worth of inkjet cartridges. In the beginning, the customer service was very good in terms of backing their product with exchanges. BUT when it turned out that all of the inkjet ...

Ordered a compatible drum for my laser printer- site claimed same day shipping on orders made by 3pm PST. Made my order at 10am EST- item did not ship after TWO days. Could not get Customer Service on the phone at all- always got a "the extension ...

Seven months after my only purchase from this company they charged my credit card (they keep your number on file) over $70 for no reason. They refuse to answer any correspondence on this matter and I have been forced to turn the issue over to my credit card company and on-line fraud investigators. I can't yet say if this is theft by one individual in the company or is something the company is doing, but their failure to respond makes me wonder.

They sent me the wrong toner cartridge 3 times. Each time I had to go through the exchange process to receive a new one, and each time they sent the wrong cartridge. After the 3rd time, they finally told me, and I quote, "We cannot give you the right cartridge. We have production issues or don't have it here or something." So now I have to hope that they give me my money back. I don't think they know how to run their business!

Sorry, but you really need to go elsewhere than this store. I ordered a Laser toner cartridge and was shipped something totally different. Our company usually shops with Quill - they're quicker and have a real customer service department. I chose to try something new when I chose the Inkjet Superstore, but this was a grave mistake. The toner took longer than expected to arrive; wrong product shipped; called customer service to straighten out the problem and ended up leaving a message and filing my complaint/request for a refund online.

I tried to buy a magenta cartridge for my Okidata laser printer. It took them 1 week to fill the order and then a week travel time by ground FEDEX. They sent the wrong cartridge. I needed the magenta and bought one locally and sent back the black. But they sent me a magenta one. I returned it. Now after over a month, they refuse to refund me my money because they claim at first they can resend the correct cartridge and I have to accept it. Wrong, they told me to refuse the shipment and they would credit my credit card. Now they say they don't have the cartridge, it arrived back to them a week ago. They have my money and the cartridges.

Horrible service, terrible product, and the slowest shipping I've had the misfortune to encounter.

I gave them a try since their prices were several dollars cheaper than my usual store on ink cartridges. It took them 2 full weeks to get me my order. As a comparison; several days later I ordered a computer part from Newegg.com and I received it the very next day despite using the cheapest shipping option (they are in CA and I live in MO by the way). When I would inquire about my order I would get a very slow reply that wouldn't help much.

When I finally got the ink all of the cartridges were either defective or they showed a quarter empty just after installation. Take my advice; use www.supermediastore.com

They just wore me out. I GIVE UP, THEY CAN KEEP THE $16.00 !!! After returning a cartridge, the credit never happened. I was told that I returned the wrong cartridge. It was the one THEY sent me. ( I bought a lexmark, They clam I returned an epson) I returned it in their package and in the same box that it came in. If you should get a bad cartage from these people I suggest that you just throw it in the trash and go to Wal-Mart. Or better yet save yourself to stress and go to Wal-Mart first.

Delivery Speed B (just a couple of days)
Order Accuracy A (they did send me the right one a lexmark)
Customer Service D (mary, kept me online for 45 min, and never e-mailed as she said she would)
Overall Satisfaction (ask me after I talk to the BBB, and CPA)