Palm Beach Jewelry

I ordered a pair of emerald earrings for my mother's 60th birthday in plenty of time, but she never received them. Nobody at Palm Beach Jewelry cares and there's nothing I can do. I will have to go elsewhere and give her a gift 3 weeks late now. It seems...

I've been a consistent customer with Palm Beach Jewelry for about three years. I'm very pleased with almost all of my purchases. I've ordered many items, including watches, rings, bracelets, necklaces, etc. and have been quite impressed. I just received ...

I placed an order and got confirmation.   After the order should have shipped, I then got a message that my credit card had been declined.  (I checked and the card is valid).   This means that they waited to even begin to process ...

good quality jewellery at good value lots of choice, some cool pendants easy to use site and easy to follow instructions for online...

My wife ordered from Palmbeachjewelry and MAN was she pleased! The product was exactly what she wanted. THANKS Palm Beach Jewelry! You guys are the...

I ordered a pen 3 months ago, I contacted them several weeks after the order, they said pen was back ordered and it would be 2 more months. I wait 2 more months and they tell me the pen is discontinued. I would not recommend Palm Beach. Poor service.

The worst place to shop online and the quality of the product sucks. I had to order twice as the first order was cancelled because the shipping address and the billing address were different and the worst part is I wasn't even notified abt that. They say they would give you a call to verify, but they never do.
Because of the issue with the addresses, they put your order on "security hold" and there's only one person who can release it. Lucky for me, the person was on leave for 4 days. No one bothers to do they duty. Don't know why they even have a customer service department.
Finally when my frind got the item(#43400) she was so disappointed. It does not look like the one online, no shine at all. looks kinda distorted.
I'm trying to return it.

Delivery of items is always slow, unless you pay the ridiculously extravagant faster shipping fees.

Have received items ordered most of the time, once in a while they leave something out.

customer service personnel are nice, but seem clueless when problems arise.

Overall, they have nice pieces but be aware,  ALL their pearl jewelry appears to be faux.  Merchandise is overpriced but there are some bargains and decent sales.

WATCH YOUR BILLING, they have a tendency to double-bill/overcharge and seem to get confused during the process of returns.

BEWARE BEWARE BEWARE

I ordered a ring from PBJ on 6/3/2008.At the time I placed the order there was no idicationt he ring was on back order.I went into check my order status and that is the only time I found out.I didnt receive my ring until 3 mos later.PBJ promised to give my card a 10.00 credit which I have not received and offered to ship the ring 2 day,they shipped it standard.There is virtually ZERO customer service or concern whatsoever for customers...I WILL NEVER ORDER FROM THIS COMPANY AGAIN

I ordered a ring on February 17th 2009, I paid an extra $20 for 2-3 day shipping.  They are now telling me my ring is on backorder and I will not recieve it until after march 17th.  There was never any indication the ring was on backorder when I purchased it.  As a matter of fact it said it was in stock.  I requested they refund my $20 for the shipping charges, and they refuse to do that.  I am very unhappy with this company and refuse to buy another item from them.  If they would refund my money now I would cancel my order and go elsewhere.  Out of all the reviews I have read about this company 8 out of 10 have been negative.  I wish I would have researched this company a little better before I made my purchase.  Good luck to the next person who makes an order with Palm Beach Jewelry.  I hope you get your money's worth.

I ordered from PBJ last week. I ordered a wedding band for my future husband on easy pay, which I loved the idea of payments. The day after I ordered I received a phone call from a customer service rep. making sure I was the one who ordered, which was nice. The ring came a few days later, and I was actually not to impressed with the quality of the 5mm band ring. It looked too much like a ladies ring and it was so thin. 14k gold. I ended up sending it back, because it was still too small for my future hubby. I called Customer Service after I got the ring and they were very nice. I dont know if I would order from this company again, I have been looking at ICE.com and they are more appealing.

Well, I was interested in purchasing a pair of earrings (cubic zirconia princess cut drop earrings #31566). I simply emailed a question about the description of them (i.e. what size are they, length, etc.) and I never received a response. Therefore, I do not intend on buying any jewelry with Palm Beach Jewelry now nor ever. Thank you for NOT responding.

Ordered some pearl and coral rings and engraved pens.
It was INCREDIBLE.  Prices very low and the quality great.
Still get compliments galore on the rings.

This is the BEST BEST site.  Recommend though to go through all the options.  the sorting is not that great-- and one is bound to miss key items.

People miss their personalized sections-- oh wow.  what incredible deals and great items... just wow

i purchased almost $2000.00 of jewelry from them. The speed and accuracy of the order was wonderful, however, the quality of the merchanside is horrendous! The sterling necklace and bracelet set (personalized with my initials) cost almost $200 for the set, and is turning my skin green! I ordered a bunch of Baby Phat jewelry and that is also bad quality *didn't even come in Baby Phat boxes, only purple velvet pouches*, anyway, i haven't had the chance to send everything back, and when i do, I HAVE TO PAY FOR SHIPPING! very unhappy with the quality of the merchandise!

Received order on time but the quality is NOT good.  I ordered a CZ ring...and believe me, it looks like it was made in some third world country where little old ladies get paid cents a week in a room with no air conditioning. 

I didnt expect Tiffanys quality but they could at least post photos of what we should expect.  Looks nothing like the photos.