Personalization Mall.com

I had heard of personalizationmall.com about a year ago when a family member gave me one of those memory Christmas ornaments for my mother who died back in ’06. I had browsed there a few times and saw some nice stuff, just no occasion to buy any of it. ...

First of all, the website itself was very user friendly. It was easy to search for what I wanted to buy. You can search by specific item using the search box or use their drop down search by item type (kitchen, golf, graduation, etc.), occasion ...

I will never shop at Personalization Mall again; however, I can't quite say I ever did seeing that I NEVER received my order. Upon reading that it should only take 3-5 business days for orders to arrive, I placed my order more than a week in advance ...

I just ordered three items from personalization mall. The items arrived very quickly. I placed the order on Friday night and I received them on Thursday morning. Also, they were packed very securely in packaging and bubble wrap and in boxes where ...

After perusing Epinions for comments on the store I usually order personalized items for, I decided to place my order with Personalization Mall, who had a much better rating than the other store. I'm very glad I chose them! Their site is pretty easy ...

PERSONALIZATION MALL SUCKS I recently purchased a caricature at Personalization Mall and let me tell you, it sucked. I understand that a caricature has exaggerated features but it still looks like the person. I was really excited when I received it ...

I bought a personalized photo plaque for my new in-laws as our wedding photographer took an awesome picture of them.  When it came, there were orange blotches all over my mother-in-laws face.  Customer service told me that it was the ...

I ordered a fairly large order for Christmas gifts to share pictures of my daughter on personalized items with my extended family this past year. All of our gifts came beautifully done...except one. A deck of personalized playing cards came with five ...

I ordered personalized stationery from Personalization Mall.com. The order arrived on time, but was not filled correctly. When contacted, customer service refused to correct the order because it was more than 30 days since it had been filled. Considering how much Personalization Mall charged for the part of the order they had NOT filled, I found their response very unsatisfactory. My request to contact a supervisor was not responded to.

I'm surprised at some of the negative reviews I've read. I've had great experiences with this company. I've ordered several items in the past an have always had fast shipping and have been happy with the quality. I recently purchased another item and when I saw shipping was taking longer than usual, I emailed customer service. I emailed them in the evening, and the following morning I received a personal response explaining the manufacturing time would be 3-5 weeks. My only complaint is that it would have been helpful to know this in advance, but since I don't need it in a rush, it's no big deal. It was just great to have a friendly response so quickly. I wouldn't hesitate to use them again, and would highly recommend this company.

Contrary to some of the other reviews, I got great customer service from this store. My young daughter picked out a Christmas ornament and had it personalized for her father. When it arrived the week before Christmas, the postal service had broken it in transit. I called customer service. They apologized for not packing it in strong enough materials that the postal service could not damage it and promised that they would have a new one to my daughter by December 24, even though it was already Thursday December 20. The new ornament arrived as promised packaged in much stronger materials to protect it from damage and even marked "urgent for delivery"; it was very cute; and my little girl was very excited to have it in time to give to her Daddy on Christmas. I will definitely shop with them again.

Received an item that did not match what they displayed online.  Don't expect the company to live up to the guarantee.  They don't, we'll unless you consider a 30% discount offer to re-order your item.  (Giving more money to a company that cannot perform the original request.......absurd).  Regardless.....shop elsewhere or beware that you are stuck with their crap.  

The WORST and RUDEST Customer Service I have ever experienced!!! The goal of the customer service department here is not the customer satisfaction BUT is the Customer's Nightmare, never wanting to shop their again! I truly wish, I had read these reviews earlier!!! There was a Price difference of $25 on my $101 order, on their website after I placed my order. I called in to discuss that and both the sales rep and the Supervisor were contradicting each other for the information they provided me with, plus this information was not mentioned anywhere on their website. These were the rudest person I have ever spoke with as well. The supervisor literally hung up on me, screaming!!! I think, if a customer can buy something worth of $100 or more then, its not that 10- 25 dollars would make a big difference...but definitely, how you feel to be a customer of the particular business makes the difference. I WILL NEVER EVER SHOP HERE and would recommend, the same if you dont want to be humiliated.

Product ordered on 12/9/04 for shipment in 3-4 days. Did not receive before Christmas. Sent e-mail requesting information about order. Return e-mail said that they would have to forward the request to a remote office and would get back to us in 4-7 days. After a week I again e-mailed them and they responded that they would have an answer by Monday. On Wednesday 1/25/05, they sent an e-mail indicating that the item had been shipped. Received on 1/26/05. Merchandise was good quality, but could obtain elsewhere with less hassle and on-time.

Same old story as the others here it seems. Ordered Jan 10, 2005 for a Jan 21 anniversary gift (crystal flute set). Web site stated the product would ship in 1-2 days. After nine days of waiting, all attempts to contact this company have proven fruitless. They don't return email requests for status and their sales phone line continuously told me their "sales consultants" were busy - but leave a message and we'll get back to you. I don't think so - given their inability to respond to email.

This, honestly, is the worst experience I've ever encountered from an organization doing business on the web. Customer service is non-existent, but they sure are quick to charge your credit card.

Do business with Personalization Mall at your own risk! There seems to be a pattern to the way they do business. One last note, if you have problems with any vendor that takes your credit card, be sure to make your credit card vendor aware of the problems.