Priority Electronics

I have ordered a replacement LCD for my laptop. I placed the order first, then started reading various reviews and saw that some people were unhappy and for good reasons. It got me worrying about my order -- I hate the kind of thing several reviewers ...

PLEASE STAY AWAY FROM THIS STORE!!!!! THE NEGATIVE REVIEWS ARE ALL TRUE. I ordered an item, waited a week after the date of purchase to get the shipping info, and nothing. I called 10 days after purchase date to the customer service number, ...

Spoke to tech support about which screen to order for our laptop. They told me what to order, and I placed the order right then. When we received the screen, it did NOT fit this model laptop at all. I called right away, but my calls and e-mails were ...

Ordered a laptop keyboard on Oct 13, 2004, received it on Oct 15, 2004 and was working with it that same evening. This is outstanding service.
Their website is accurate and very informative.
Clearly they put a lot of care, thought and hard work into their business.
Their prices are also very fair.

first drive shipped was non-functional, returned w RMA took 2 weeks to ship replacement. That was DVD not CDRW drive, after 2 days checking they could not locate a replacment, offered refund but no offer to cover TWO return shipments. WOULD NOT do business again.

This was one of the worst shopping experiences, Internet or otherwise, that I have experienced. Order placed on Dec. 6. I started calling Dec 15, as we had heard nothing, although they hit up the credit card immediately. Our customer was getting impatient. I called and e-mailed repeatedly, for days. Finally, I had a human pick-up the line, after calling a dozen or so times on Dec. 19 & 20. I asked for a refund so that I could take our business elsewhere. We'll see if we actually book the credit on the charge card. I will NEVER shop on this web-site again.
Made me wonder if the positive reviews were self-ratings.
They said that they had moved the warehouse, couldn't find the order & couldn't contact their vendor. ugh!!!

I ordered some eraser head mouse replacements from them, and when they arrived they were the wrong size.

First of all, this product was on the accessories page for my laptop model, so that implies that they are compatible with my laptop. Wrong.

Second, they were $39.99 for 5 eraser heads. Crazy! I thought that was the going rate, but after I checked the IBM website, they sell a pack of 6 for $9.99. Oh well, it's my fault for not doing enough research before ordering...

Part II: 'Priority Electronics' apparently also does business as 'Priority Laptops' and 'Priority Batteries'...having found the same part on the same search with (seemingly) different sites, I tried to place an order by phone for the part which the Web site and the phone operator assured would be delivered in two days.

Upon further questioning, he did reveal that 'the part is out of stock, and we don't know when we'll get it.' --Bear in mind: This was after having taken the order, the credit card information (which is surely still floating around in their system), and telling me that I'd have the part the day after tomorrow.

There is something seriously wrong with this 'company'.

Ordering went smoothly--I requested overnight delivery. Credit card charged. Next day, got confirmation e-mail saying product would be shipped and received on schedule.

Next day, no e-mail or product. Called, put on hold. Snotty representative informed me that 'we're out of stock'; that 'my credit card would be credited', and 'if I wanted, I could get a confirmation e-mail'.

Never, never again.

Notice that all of their positive reviews come from "Priority Shopper". That's the owner.

Never, never shop here.

As others have recommended I would not do business with this site. I ordered an item with overnight shipping and was billed as such, but the item was shipped via ground shipping. I called their customer service dept. and they said they would refund the difference, but never did. I do not recommend doing business with this site. They had a very nonchalant, cavalier attitude when I called them and didn't really care that they had a dissatisfied customer.

I order a part at 12:53 on Wednesday December, 5th 2007. I paid for overnight shipping ($19), and express processing ($3) for a Compaq EVO N160 Series Laptop Keyboard. I did not recieve a tracking number or the part the next day. I had to call their customer service department (I was on hold for 10 mins before someone came to the line). After I gave her my order number, she put on hold. When she finally returned to the phone, she said "our shipping department made an error and the part was never shipped" I run a fairly large buiness serving SMB. My client expect for things to be done on time. I will never order from Priority Electronics ever again, nor should you. If you want more details on what happen you can contact me directly at zo@pcemt247.com

I quickly found the ac adapter I was needing for my Compaq laptop computer and at a price that was lower than most. I received an email confirming my order and then an email confirming shipment as well as a tracking number so that I could keep track of the order. Within 3 days of ordering the part it was delivered, exactly what I ordered and in perfect working condition. I would definitely recommend Priority Electronics to my friends.

Possibly the worst customer service on the planet. I place an order for two items, and was charged for both. I only received half of my order! I called customer service and left a message on their "answering machine", as well as sent them an email asking where the other item was. Three days later they responded with an email saying that the product was out of stock.( the site still says they are "in stock & ready to ship today") The the product I did receive was DOA(ipod). Being totally disgusted I did not want an exchange so I requested a return authorization... that took 8 days. Now I am being charged a $23 "restocking fee" plus paying shipping both ways. I emailed "Customer Service" to ask why I was being charged for them to "restock" a DOA product. I received a rather rude letter explaining that they had to charge that, to cover shipping it back to the mfg. , paperwork etc??? I thought that was called the "cost of doing business". After reading the reviews here and elsewhere it appears they are making a nice living just off of restocking fees on damaged merchandise. Buyer beware!

I ordered two replacement keyboards from Priority Electronics.  One worked fine, the other was the wrong keyboard.  The keyboards were shipped from different locations.  For the wrong keyboard, I had to help THEM determine which keyboard they should send me (they asked me to take a picture of the back of the keyboard for them).

I had to pay for the return of the incorrect keyboard.  And the emailed sales receipt for the replacement keyboard is incorrect (I won't go into details).

I'm still waiting for the correct keyboard.

Stay away.

I ordered a part from this company and received the wrong part in a mislabeled package and they have not responded to my emails. I have cancelled payment and would never order from them again - "priority" is a misnomer in their name!Customer service is far beyond their grasp!