Two months ago I ordered a two room satellite system from Rapid Satellite, which includes one Tivo Directv receiver and one regular Directv receiver. Words cannot express the depth of incompetence at Rapid Satellite and I would not recommend this ...
Their website is confusing and misleading. At first I ordered a 4-room system and 2 additional receivers thinking that was the cheaper package. They called and said I had ordered two installation packages instead of two receivers. So they changed it to a ...
I would give rapid satellite the following grades with regard to their service: Delivery Speed = F Oder accuracy = F Customer service = F Overall satisfaction = F We ordered a rapid satellite system for two rooms with TIVO. The order was late in ...
I placed an order at the end of December for a High Definition DirecTV setup. I received the hardware within a week but, it has now been over a month and 2 installers later and no one has yet to show up and install the system. When contacting Rapid ...
I would like to first introduce myself. My name is Rebecca Hancock, I am a customer of Direct TV in Gulfport Mississippi. I would like to share my experience that I had concerning Direct TV and the many companies they employee. On March 27th ...
DO NOT DO BUSINESS WITH THIS COMPANY. I ordered one Kit(dish and receiver) and the following day I received a confirmation of my order, BUT it was the wrong kit. I called up and cancelled this incorrect order and AGAIN placed the order from the ...
10 months after getting my dish from RapidSatellite, they have now suddenly made 2 charges to my credit card of $225.00 each in the last 5 days!
I haven't cancelled my year commitment of Directtv service and I've paid for the dish! Someone at RapidSatellite has decided to try and "scam" me with bogus charges to the credit card number that they used 10 months ago...I just happened to check my balance online and found the charges being made!
I've had to cancel the credit card and am now trying to contact Rapid through their 800 number and directly at 305-672-2827.
Terrible Customer Service!!!!!!!!!!!!! by mitson4 ,Aug 04 '04
Terrible Customer Service!!
Speed of delivery was fine, order accuracy great, excellent installation. Shipped defective Tivo unit out of the box. Since then my attempts to get a new unit shipped have fallen on deaf ears. Supervisors won't return phone calls, and I have no idea if or when I'll get a new unit. They are just a big volume Dealer, and you are just a number - they could care less after the sale - Buyer beware!
rapidsatellite was very un-proffesional i was lied too about getting my$19,99 refunded back too me all i got was a big long run-around on the phone i am contacting the better business bureau and possibly my lawyer if my money is not refunded/credited back too my master card like i was told Read more
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Jun 12 '06
The only issue i had was that my origninal appointment was scheduled on one day and the day before i recieved a call from the local folks saying that they were over booked and rescheduled my appointment. this was alittle inconvient. Read more
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Oct 26 '06
It was very easy i had no troubal at all thank you Read more
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Sep 17 '05
I experience a great quality of service. I would use this service again and highly recommend to others.
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Dec 15 '06
I followed the advice of one of their telephone operators and it was all wrong. Read more
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Jul 05 '05
Was pleased with service. would go back in future. was surprised at how fast I got the equpment and direct tv hooked up. Was watching satelite tv in a week after I placed an order with rapid Read more
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Dec 20 '04
I had a great shopping experience with rapid satellite. This is how an online etailer should operate. I placed my order, received my tracking number, and my product arrived promptly. I only had to call the installer to make an appointment. 30 minutes after he arrived, I was watching HBO in my living room without a hitch. Great company. Keep up the good work, guys! Read more
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Nov 29 '04
I placed my order a few weeks ago on a Monday. Thursday, it arrived when I got home. Our family has been wanting DirecTv for quite some time, so we were excited to receive our package so quickly. My husband had called customer service because of scheduling problems with the installer, and the issue was resolved quickly. Our system was installed later that Friday without a hitch. A I would definitely recommend this company for future purchases. Read more
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Sep 19 '06
Very, very unacceptable!! Could not find me an installer for my system. Was put off for three weeks--kept transferring me to another company. Scheduled me on a Saturday, and the installer did not work on Saturdays--scheduled me twice after that with Dove Digital in Alexandria, LA, and twice no one showed up. Tried TV Communications, and they did not do South Louisiana. They had NO installers for my Direct TV system. Customer service was rude--they kept putting me off, telling me that they could find me someone to install. Finally, after three weeks, I cancelled--well guess what, out of the $168.39 I initally paid, I will be getting back MAYBE $40.00. This is a RIPOFF and I don't want anyone else to go through what I went through. If you can do anything about me getting my money back and informing others about the unethical practices of Direct TV, I would appreciate. They will not give me the Corporate Office phone, address, or e-mail--so apparently I am not the only dissatisfied customer. It is not even on the internet--I searched. Direct TV puts on a good show to sell you their company, yet after that they could care less about you-just getting your money and giving you the runaround!! I will let people know what happened to me. If you know of any address, e-mail, or phone in their corporate office, please let me know. This type of "customer service" has got to stop. They owe me money and lots of apologies--and I will get neither!! Aaron sold me the system. Dove digital kept promising to find me a company who would install--they failed! Nathan at the installation office didn't care about me at all, and kept putting me off. As far as Rapid Satellite, they have no decency when it comes to customer service. I don't know who the one person is responsible for my dillema, but put all these people and companies in one bundle and they still could not find me an installer and they did not want to admit that they sold me a system that they could not install--they only cared about getting the money and getting me hooked and then who cares. My name is Carolyn Keith. I am at 1924 Charlene Highway, Eunice, LA 70535. My home phone is (337)684-6848. I would like a reply from SOMEONE!! Thank you very much. I think these surveys are wonderful! Read more
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Aug 21 '05
No problems so far.I was told that I would recieve a DVD player after sending copies of the 1st two bills.I'll have to see how that goes. Read more
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Aug 19 '05
I was informed by DirectTV to call this merchant concerning setup and activation of product and I had a difficult time understanding the person I spoke with and getting him to understanding me. All he could tell me was to call DirectTV. Why call them again? They told me to call you. Both companies need to education their employees on Tivo. Read more
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Aug 20 '05
Although I did receive the product that I purchased, it was extremely difficult to carry on a conversation with the person that took my order. The call was apparently out-sourced to India, and the person did not speak English very well. To date, I have not received a response on where to find the forms for the "free gift" that I am supposed to receive from Rapid Sattelite. Read more
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May 16 '06
I received the equipment right away, but had 3 calls regarding installation, and the system still isn't installed! Read more
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Jul 20 '06
they are a great company to do business with Read more
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May 27 '06
We are still in dispute with this company. I would not recommend them to anyone. They are unresponsive and difficult to get a refund from. There are three or more different vendors needed to communicate with and the process has been a nightmare. Read more
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