SquareTrade Inc

I have purchased several items on eBay recently and shortly thereafter received emails from the seller advising me that I had better get a warranty from SquareTrade to protect my purchase. These emails were signed by the seller, had the seller's eBay name in the return address, and were written as though the seller was recommending I pay SquareTrade for a warranty or my purchase was at risk.

This was especially annoying since some of the items were listed as including a warranty with the purchase.

After a little digging, and some correspondence with the sellers in each case, I found out the the seller DID NOT send these emails, and had no knowledge of them. These were emails sent by SquareTrade spoofing the seller's email address. THAT IS FRAUD. My purchases came with warranties from the seller and the recommendation that I must buy additional protection was untrue and a lie perpetrated by SquareTrade.

SOOOOO.. if *that* is how SquareTrade operates, you can draw your own conclusions as to what their warranties are worth.

I have reported them the the California State Attorney General for deliberate consumer fraud.

I have had Square Trade warranty on more than one item. On this claim, as in the past, they were EXTREMELY polite, helpful, and prompt. When buying electronics I always look for the Square Trade warranty.

SquareTrade is great to deal with my son's cell phone's screen went out and they refunded the money so he could buy another one. They are fast and easy to deal with. He bought another phone and another warranty with it. Highly recommendable!!!!

YOU ARE ANGELS in disguise that is what you are to me. Alka-Seltzer has nothing on you guys as you ARE faster then that.I really enjoyed my brief talks to the 2 SWEETHEARTS I spoke to ESECIALLY J. You are all in my prayers, MERRY CHRISTMAS. I am keeping your WEB address.

I purchased a warranty for an item purchased on Ebay.  The Ebay item was new, but did not have an existing manufacturers warranty.  That is why I purchased a Squaretrade warranty.  I paid for it, and my warranty status said approved.  I thought all was well.  I later found out that my warranty was no good, due to the product categorization on Ebay (should have been classified as used in order for Squaretrade to price the contract amount and term correctly).  Per the terms and conditions, Squaretrade can either choose to change the term of the contract, or refund your money.  Since they only cover used items for up to 2 years, most people would not know they are not covered for years 3+.  Their obligation is only to refund your money at this point.  My question is WHY DOESN'T SQUARETRADE AUDIT THESE WARRANTIES BEFORE PUTTING THEM IN AN APPROVED STATUS????  This is a horrible business practice.  ANYONE BUYING A SQUARETRADE WARRANTY FOR AN EBAY ITEM BETTER CHECK INTO THEIR COVERAGE BEFORE THE 60 DAY REFUND PERIOD IS UP.

Friendly customer service and very efficient in processing my claim. I was able to to return the merchandise and receive a reimbursement in no time at all. I would highly recommend this warranty service!

lovely... I had my warrantied camera die on me last month, about 3 months before my squaretrade warranty expired.  I was expecting the worst and to be given a total run around, but instead I got really great service, my claim was handled really fast, and the lady on the phone that I spoke to was not like other customer support I've encountered elsewhere - she really knew what she was talking about, and didn't try to trick me into getting my claim denied.

The customer service at SquareTrade is great!  They didnt give me the run around like other companies and they paid for the shipping of my phone.  I'm using them on all of my future purchases. 

Very proffesional effective and reliable service . They refunded the money for the brocken camera that can't be fixed, they didn't charge me for shipping , excellent service .

Great service. Once I called, everything was handled very professionally. They gave me instructions to return the product and even sent a mailing label.... that's free shipping. My warranty cost was about the same price if I had to mail it myself! Once I mailed it I was given a status of what was happening all the way till I had my monies deposited in Paypal.... Again great service. They even contacted me to see if I was having problems getting the monies from Paypal. You can't ask for BETTER SERVICE!!! 

They delivered as advertised.  My item was 'totaled' and I was promptly paid for its full value.  I will do business with SquareTrade again.

Wow what a pleasant surprise. This was dealt with far more efficiently then I expected. Everything was very organised. I filled the claim in online, mailed the phone back to them once I had the go ahead and the refund was posted to my paypal account in days. Very pleased that I took out the warranty and immediately did so for the next phone that I bought.

My experience with Square Trade Inc. was an excellent one. I filled out some of the information needed on the computer and then was asked to phone them. Their Representative was very professional in dealing with me, the customer. I told him what was wrong with the product and after hearing this he told me that I should send back the item and that they would send me back the exact cost of the item as it would be too expensive to fix. I did this after they sent me the mailing sticker for the package. They paid for the postage back to them. No hassle or hesitation from them. I would definitely do business with them in the future. The money was sent immediately to my Pay Pal account for the future use in purchasing another camera.

The Best Warranty service on the market.  I choose against warranty service on most items.  However, when it comes to some electronics (xbox 360 ring of death etc.), I love the peace of mind Square Trade affords.  Square Trade is simply the best Warranty Service in the known world.  Don't let the retailers jab you for more when Square Trade's convenience, customer service, and price blow compettitors away.  For me and my house, we will stick with square trade when considering a warranty.  They make it easy to transfer warranties too!  I purchased an old mobile phone off ebay and a subsequent 2 year warranty, turned around and sold the item on ebay one year later and included a warranty transfer.  Ebay buyers ate up the fact I could offer a warranty on such an old product.

SquareTrade reimbursed the full amount I paid for the item with no hassle and in a very reasonable amount of time. Overall, I am very satisfied with SquareTrade and I will continue to purchase warranties through them.