Tyler Tool

I ordered reconditioned Makita router and a Circular saw from Tyler Tool about 3-4 weeks ago: I have received the Reconditioned Makita router which actually doesn't look like it was reconditioned considering the amount of sawdusts in it but ...

This was my first order with Tyler Tool Company, and they handled it well. When a web page $10.00 discount code was entered during the on-line purchasing process, but wasn't reflected in the finalized invoice, I sent an e-mail to Tyler Tool. The e-mail ...

I purchased a Milwaukee Sawzall and Tyler Tool had the best price and the best service. I received the saw sans blade (which was supposed to be included). A short email to Tyler and a few days later the missing blade was in my mailbox with an apology.

I am a repeat customer and go to them first when looking for new tools.

very helpful, item just as described,pricing and shipping very reasonable, will buy again, delivery time very fast,people very helpful,good quality items.

Prices are low. Other than that, no positives to this store. The web site shows items to be in stock, and customer service says, "yes, they're in stock." You then place the order, and the items you want are on back order (and customer service does not tell you they're on back order).

When you ask customer service to call you back with tracking information, they don't.

I'm extremely dissatisfied and would not shop again.

This is my second order with Tyler Tool.  I ordered 12/30 and it was shipped on 12/31.  It arrived in excellent condition in a timely manner and in great condition.  I have Tyler Tool on my woodworking "favorites" list whenever I shop for tools/equipment.  Overall, very satisfied again.

Ordered a 12" Hitachi miter saw.  Delivery and processing were fine, not the fastest but acceptable.  The saw was packaged fine and no damage in delivery.  Saw was missing a few minor parts.  Called Tyler Tool and gave them the missing part numbers.  Tyler Tool contacted Hitachi distributor and I had the missing parts within four days.  There was no hassle whatsoever.  Tyler Tool customer service was top notch and handled my situation very well.  This was my first experience using them as a vendor, but I will probably buy from them in the future due to their quickness in requesting parts for me.  Kudos to Hitachi also for sending the parts so quickly.  The saw is great, and Tyler Tool had the best price. 

This was one of the best online shopping experiences I have had. Inventory was on their site and was shipped the same day. In 3 days I had my order in perfect condition. It is nice ordering from a company that has been in business for a long time.

I placed a 170.00 purchase with Tyler Tool. They did not inform me that the item I ordered was not in stock and that I would have to wait 2 weeks before receiving it. I had to call them to follow up on my order. Customer service is not so hot. In the future- I'll pay an extra dollar or two to receive good customer service.