Visual Apex, Inc.

I was very reluctant to make such a large purchase from an on-line merchant, however, based on the many positive reviews and excellent price, I decided to purchase a 50" Panasonic from VisualApex. The entire purchasing experience was beyond my expectations with personal phone calls confirming my order, order status emails, prompt delivery (1 week), and a follow up email to find out if everything was okay.

I recently made a second purchase of a 42" Panasonic Plasma. This purchase experience was the same, if not better, with a ship date on a Monday and a delivery four days later.

I have recommended VA to other friends and they have had similar positive experiences. I consider VisualApex to be an excellent vendor.

I purchased a Panasonic TH-42PHD6UY from Visual Apex. I was extremely pleased with the customer support and follow-up on my order. They were always very knowledgeable, competent and honest from the start. While making this type of purchase, I am very satisfied that I chose VA as I have always felt that my business was important to them. I believe they went that extra mile to follow-up and support me, their customer. This is the type of organization I would recommend to my own mother... without hesitation.

I bought a Sanyo PLV-70 projector, a spare bulb, and upgraded my Da-lite Cosmopolitan screen to 16x9. Visual Apex was on my final list of vendors because they were tied for lowest price with low-priced shipping, but I was surprised to find good service. When I called about the screen they didn't try to sell me a new expensive screen and they first were going to cut me a custom cloth and later they found out about a standard da-lite upgrade which saved me money.

Excellent service both before and after the purchase. GREAT folks to deal with! I'm a repeat customer from 4+ years ago and their product selection and service is really unmatched.

Bought my Panasonic plasma from VA. Awesome service and speed of delivery. I would absolutely use them again and would recommend them to anyone - no question.

Visual Apex provided me first class service through email and phone contact. A good price without the added accessories sales pitch that so many others try to increase profit with. Projector arrived as stated with the free shipping option, and invoice delivered by email.
Very satisfied with the Visual Apex experience.

I called Visual Apex to order a Panasonic EDTV plasma display because the price was good. I generally order from big name outfits like Crutchfield because I know they are dependable. The price difference was significant, however, so I took a chance. The woman I spoke with at Visual Apex was knowledgeable. I was concerned about damage during shipment to an expensive piece of electronic equipment. She allayed my fears. The display arrived at the time I was told it would and it was in good condition. The triple box in which it was packaged was easy to open and clearly protected the contents. I am happy with the purchase and would deal with Visual Apex again.

Excellent seller. Their initial deal had an additional year of express exchange warranty on the BENQ 6200 I bought, and that was a clincher. Their staff kept me up on the shipment status of the projector, and they've followed up unobtrusively since then. I'd strongly recommend them.

Maybe you've been there before... You place an order online and you get the customary "Thank you for your order". A few days go by and doubts start to enter your mind... Has my order been shipped? Did they have the product in stock? Where are these people anyway? Well, Visual Apex leaves no room for doubt by following up with the best customer service I've ever experienced from an online vendor. From start to finish the experience could not have been better.

I bought the Sanyo PLV Z1 after much research, deciding only to buy what would best utilized by current mainstream sources.

So I go with Visual Apex. I had questions on other models and they answered quickly and best of all, simply. No convoluted queries to try to get me to buy anything extra I wouldn't purchase with my own volition.

After making my decision, purchase and receiving my item, they made sure that I could depend on them for any solutions to any problems I may ever encounter.

What helpful, courteous and pleasant people to deal with...who wouldn't like that! :)

Outstanding support from Visual Apex in purchasing Panasonic plasma display + cabling and assisting in determining how Home Theatre system is to be set up using Comcast HD signal. Needed assistance in cabling types to purchase in connecting Comcast with new display and existing Onkyo HTIB system -- with objective of having a higher-end Home Theatre system. Visual Apex went overboard in assisting, providing exact instructions on what to purchase and how to connect. Products arrived when promised. Shipping/receiving of new display was also made very easy. Very happy with all aspects of service received from Visual Apex's sales, technical and customer service departments.

I had a very good experience getting a Panasonic AE700 from Visual Apex. They had the same price as most other stores (this projector is a very hot item at this time), but they agreed to send me the projector with the 3 day shipping option, I only paid the difference between the regular shipping cost and the express one since they offered the free ground shipping. They called again to make sure I was satisfied and see if I had any questions.

"The perfect internet transaction. Found Sanyo video projector using Froogle, used the web site and ordered. Screwed up the delivery address in my order and had to email to sort it out (heart sinks at what this might entail)... immediate response from customer service who had fixed my screw up (yei!). Arrived exactly as it should a few days later and works perfectly. == Happy customer."

Visual Apex made everything easy when it came to buying my plasma. They had answers to all my questions and were very helpful every step of the way. The even followed up with emails and a phone call to make sure everything was working out. The reason I went with them if for their great reputation on AVS Forums (people who know), I am glad that I did.

My experience with Visual Apex has been very pleasant. Communication from my initial order through shipping, up to the follow up has been very thorough. It is clear that customer satisfaction is of high priority to your company. My purchase consisted of a Panasonic TH-42PH10UK plasma display and an Oppo DVD981HD DVD player. I will definitely be a repeat customer for you. Highly recommended. A++.