Woodwind and Brasswind

When it comes to buying guitar strings on line, I admit that I just go for the best price. For Elixirs, the best price was at Interstate Music, and my buying experience there was A-OK. For Martin SP 80/20 Lights, the best price I could find was at ...

Further Update, December 2006 I received an email from a Music 123/Woodwind and Brasswind employee, who said that there had been no dismissals, business was proceeding as usual, vendors were cooperating. I then saw a late November article in ...

The first time I ever ordered from them was a wonderful experience. I am a bassist who tends to be picky about his rosin (for the bow) as a lot of tonal quality depends on this. They didn't have one of the three brands I like to mix and match, but it was ...

The Short: * They are helpful people and the prices are good. * Don't buy anything that is not in stock. * They are dishonest about what is in stock, and when things are expected. * They will tell you almost anything to keep you from canceling ...

This is the worst music sight I've ever been to. I ordered my sax on November 15 and confirmed it tne next day to make sure it would be here when they said it would be. I later got an e-mail saying that it was on time and would arrive the day it said ...

Positives: The customer service people responded back within minutes of my email asking them questions on two different occasions. Their website was easy to use and included automated tracking numbers and return authorization number. They did refund my ...

Disregard this opinion if you can speak to a live person through the WWBW sales line at 800-348-5003 in under 30 minutes. (Granted,) I ordered during the Christmas rush...but that is no excuse for what followed. Okay, I ordered a Uke, top of the ...

I orded a sax gig bag & 2 boxes of reeds via phone to take a advantage of a 20% discount special.  The notice stated that we had to order by phone.  The man who took the order seem to have an attitude or just did not care about helping with ...

I'd never heard of WWBW before but they had the best price on the monitors that I needed. They call ...

When you order and check out_ everything is fine. everything is in stock or you wouldn't order it thinking it would ship the next bussines day for what ever plan you chose. ordered a bass amp combo and a ext.cab $899.00 add said free shipping on ...

Best Price, Excellent selection, Fast shipping and with their 3 payment plan on any instrument "affo ...

I have shopped at the Woodwind Brasswind since college (1984-1988). I was a music major at Butler. They were first a brick and mortor and a mail order store (long before the arrival of the commercialization of the internet and the wwbw.com website. They ...

I bought my daughter's Yamaha trumpet from Woodwind and Brasswind. I had no problems, and I liked the convenient 3 payment option. I initially started out at my local Sam Ashe store and even the counter help there recommended WWBW. He said that's where he shops...especially for hard to find or out of stock items. The item was shipped in pristine condition and the sales help was pretty good. And the price was unbeatable. They even sent me an appraisal of my new instrument when I requested one for my insurance company. I think some of the responses here are isolated incidences. People are more likely to write about a poor experience than a good one because it is their avenue to vent. I had a good experience and would buy from them again. As a matter of fact I'm now looking for a viola for my son and WWBW is the first place I went.

I purchased an acoustic guitar and after viewing the site, I called and talked with a rep. Transaction seemed to process smoothly, however I was told I'd receive a confirmation email. Nothing! Called, they stated I'd receive an email when it shipped. Nothing!! I ended up tracking it by contacting FedEx. Well packed and arrived in one piece...great guitar.

I question whether they honor their guarantees. The day after I ordered the guitar, I received an email saying "Valentine's Sweetheart Deal" Purchase and save 'X' amount depending on your purchase. WWBW states that they have a 45 day price guarantee, but I've sent 3 emails, spoke with Customer Service, who said I need to talk with Sales, then attempted on 3 occassions to call sales directly. I can not find ANYONE at this company that will tell me whether or not they will honor the price guarantee. So far, nothing in any shape of a response from WWBW or Bobby S. the sales rep. It's been nearly a month and I'm done with Music 123 and WWBW, solely from a customer service perspective.

I would avoid doing any business with them if at all possible.  They are linked to a scam in eBay.  The eBay merchant’s name is 35redluvr and they were selling music gear through WWBW.  The items were sold for great prices especially the Gibson Guitars.  The items were shipped from WWBW.  Most of the buyers never received their items because the shipments were recalled, and as of right now they are holding on to both the customer’s money and equipment.  When called and confronted about the situation they claim no ties to 35redluver but know exactly what is going.  They are not very willing to work with the customers.  Type in 35redluvr into a search engine and there is a four page Gibson Guitar forum on postings regarding this mess.  Buyer be ware, I found that out.