Rock Bottom Golf

My husband and best friend are golf addicts, and with a summer of golf come empty pocketbooks. The clubs and other golfing supplies can be very expensive, as well as the fees to play 18 holes. Our friend has been purchasing clubs from Rock Bottom Golf ...

If you've got an itch for a new Golf Club--it's time to "Scratch It". I've done a lot of business w/"Scratch The Caveman" over the past few years, and I have yet to be disappointed. Whether buying from Scratch off of E-Bay or buying directly from the ...

Same day shipping?  What a joke.  Good luck at getting a real person on the phone.I ordered Monday night.  They offer a "guarantee" to ship by noon the next day.I paid extra for 2 day shipping so I could have the clubs to ...

In a word...GREAT. I am always cautious about online dealers, but a friend tried them out first and raved about the product and service. I wanted to buy a quality driver club and saw the Burrows drivers on sale at a ridiculously low price. I bought ...

I placed an order on Wednesday morning (11:58am eastern time). I had hoped it would ship that day since they say most items ship the same day if ordered before noon eastern time. However, it did ship the next day. I contacted them, via email, the next ...

I ordered from this site almost a month ago with a delivery date of the 24th of June. Only one of my products was shipped. I sent numerous e-mails all of which said that the matter was handled and the remaining items were being overnighted. It is now ...

Absolutely the worst customer service Ever!!! I ordered a set of irons and a hat. Received an e-mail that they had shipped with tracking number which did not match any number in Fed-Ex site. Fed Ex sent me separate e-mail with a different tracking ...

I ordered a set of irons from Rock Bottom. The irons were advertised to include free shipping. When I checked out on the website a shipping charge was included and no amount of fiddling with different shipping options would eliminate the charges. So, I ...

I've bought quite a number of stuff from Rock Bottom Golf and they have great deals.  However, recently, I noticed they have had some VERY SHADY business practices.  EVERY TIME they offer a discount coupon (e.g. 15% off Site Wide ...

I ordered 2 items, Tight Lies driver and fairway wood set and a set of Tight Lies irons. It took 8 days to leave the warehouse and without the driver. They missed the 24/48 guarantee by far and the items they said were in stock were actually not. They ...

No doubt about the prices, they are good.  However, there are a few things you should watch out for. Descriptions are sometimes lacking in key details.  Example; not mentioning that a specialty head cover will only work for a three wood and ...

I ordered a driver from Rockbottom Golf a few months ago. They shipped the wrong club (promptly but wrong nevertheless). In order to return it, they said I had to buy another club and they would refund me for the first one. I ordered another driver, ...

I have been surfing all around to find the best bargain in golf equipment and found out that rockbottomgolf.com has the best bargain price and great quality products. I bought both my first driver (2009 burner driver), Taylormade Tourino Stand Bag ...

Scratch Rock Bottom is ROCK BOTTOM in customer service!!  I placed an order for a set of golf wedges and a couple other items.  It turns out that the wedge set was no longer available as advertised, but I had the option of getting two of the ...

My son wanted the Nickent 4DX Evolver driver (which has a detachable head to use different shafts), and decided to try Rock Bottom Golf - NEVER AGAIN!  The driver should have come with a tool that removes the head, but did not.  When I reached ...

I read all of the reviews on here and thought wow this is great everybody is happy with this company. WRONG!! I ordered a all black with some yellow and red taylor made r7 staff bag. Well guess what I got the bag that was completely different than the ...

I've gotten two complete sets from Rockbottomgolf.com and am really surprised at their prices and satisfied with their service. The second set I bought were Wilson AD's and the next closest price I could find on the web was $60 more (some as high as $180 more) for the exact same thing. They've always shipped quick and had absolutely no problems. I've price checked so many products that I almost don't even bother anymore. I know I'm getting it for less than I'd pay anywhere else. Highly recommended...

Top notch deal. 100% satisfied with price, shipment and delivery.Merchandise is first class. I started to order an putter along with the new driver. Wish I had since it would have saved on shipping when I do order one later.
June '07

I do not recommend doing business with this company.

I have placed two orders with this organization.

On two occasions it has been a complete nightmare.  You have to wait a day to get an answer and it is never a complete answer.

Nobody and I mean nobody ever answers the phone.  Nobody ever calls back.

I am still missing a driver that they never sent and I am waiting on a replacement product that was mailed back over 15 days ago.

The company hides behind low prices.  The might have cheap products but they also come with cheap service.

You get what you pay for.  You get nothing with Rock Bottom Golf.

Iam one who dosent like to use my credit card online,but i decided to order a set of irons from Rock Bottom Golf. Iam glad to say that i will be ordering a set of woods from them. the delivery speed was just as they said, my order was just as i had ordered, and my overall satisfaction was excelent. Oh yes i almost forgot to mention the fact that they had the best price of anybody. Great job Rock Bottom Golf. You will be hearing from me soon.

Good service, fast turnaround, and the product was exactly as described. Product was appropriately packed and shipped very quickly after the order was placed. No problems at all.

Excellent experience. Ordered on 12/20 and was sent 2day in time for C-mas, FREE shipping and 1/2 the price of local sports store. I don't know much about the product, clubs for my bf, but he seems pretty impressed. Will def do business with again.

By far the best place to buy golf equipment.  The Cleveland wedges I ordered arrived at my house in no time at all and in perfect brand new condition. I don't see any need to bother myself with shopping around anymore.  I KNOW the best deals I will find are right here at rockbottomgolf.com Thanks Scratch.

This is an awesome golf shop ! They have specials throughout the year. My last order with them was for a set of new "Ram FX Tour" irons. They have the best price for this item and it was delivered on time. They shipped UPS and the order tracking worked well.

I did not need to use their customer service at all.

Overall, I am very satisfied with RockBottomGolf.

I contacted company concerning my order. One item was shipped from another company they ordered from but the rest of my order was never shipped from this company. They refused to check into it and I have not been able to get them to respond after our initial correspondence. They are very rude and do not care about their customers.

The prices for the products on here are great as a first time visitor to a golf outlet site, I thought I would start off small, I ordered the Oakley shorts they arrived when they said they would. the site even sent me tracking info. I love being a rockhead and my next set of clubs will definitely be purchased through you and not one of these major chains where they could care less about you(PGA Superstore, you know what I am talking about.)

Purchased new driver, most helpful, answered emails promptly etc............Until I paid......... Driver arrived damaged, suddenly they won't answer any of my 7 emails, won't talk online (1st in queue 3 occasions waited over 1 hour on 1 occasion. NO BACK UP SERVICE WHATSOEVER ONCE THEY HAVE YOUR MONEY. If you are fortunate enough to have your products arrive undamaged they may be ok. The driver was packed in a cardboard box that was good however no other protection or packaging whatsoever. I then contacted Fed Ex who managed to obtain a response. A new driver has now been dispatched. This morning (3 days later when they said I would have a response in 4 hours) I have received a response to all my emails advising a new club is on its way. Pity that because I have already had the other one repaired as I couldnt get a response.................

Well my experience started out good... "UNTIL" the order was shipped... Then only one of the two drivers I paid for shipped from your facility, oh and I paid for overnight express shipment. Then the next morning after I ordered the drivers I received an email from you stating the exact same drivers that I ordered less then 24 hours earlier went on sale for $20.00 cheaper each. I tried to call customer services which went no where "some kind of trade show everyone was at"??? no one there could make a decision on the price drop or if I would be credited or ? Then the delivery of the club "note club not clubs" and the phone calls back and forth from FEDEX trying to track this down. Low and behold only one was picked up at your facility by the FEDEX driver. I fill you guys owe me big time for all this, if not then I won't be a repeat or flattering customer. Hope this gets resolved... Jay Bias Corona, CA.

I ordered on a Tuesday. I needed the product for a weekend birthday so I used three day shipping that cost me an extra $15. I expected the product would arrive Friday. It did not and I did not have a package for the birthday. I contacted Rock Bottom golf. They refused to refund my shipping payment. They said the 3 day guarantee did not include the shipping day. I reviewed their website. That information is not posted anywhere. Rock Bottom was very sarcastic with me and tried to push the blame on me, Fed Express and everyone else except themselves. I believe if a company will manipulate shipping charges to take money from you then who knows what else they will or will not do. I won't use them again.

Hey guys:

Just wanted to let you know how much I appreciate your site being on the web.

I have made quite a few transactions, and your product and service is second too none.

All I have to do is purchase the product online and it is shipped to my door in a timely manner.

Thank you so much, and keep it up

Travis
Wisconsin
6/2/06

Received my clubs today and am ecstatic. I ordered Taylormade R7 Draw Irons with Graphite Shafts for 549.00. This is $250 dollars off almost every other offer, online or in stores (usually sell for $799. I also ordered R7 Draw Fairway 3 & 5 Woods. They are beautiful, packaging is great, came with protective wrapping and no damage. Two day shipping as promised, I'm going golfing tomorrow (Friday) and Sunday, it's supposed to be in the 70's in Las Vegas. Will let you know how I do!

My previous experiences with RBG were great -- good prices, fast shipping, etc.

But look out when there's a problem. The website offers NO customer service phone number so you have to email them. When you do, you get an automated response that says they'll get back to you in four business hours. Wrong! There has been NO response to two separate emails, NO response when I tried the Paypal dispute approach.

My boyfriend recently ordered from Rock Bottom Golf and while the order arrived on time and the prices were competitive, the customer service was AWFUL. He needed to return an item and it was the biggest hassle trying to obtain a return authorization number. In the end, it was easier to just keep the shirt and give it away as a gift. We both left several phone messages w/ Rock Bottom and we also wrote countless numbers of emails. We will NEVER order from Rock Bottom again because of the poor customer service and the hassle of returns. We have spread the word to others we know who purchase golf items on the internet. I'd rather pay a bit more and have quality customer service and easy returns than deal with what Rock Bottom put us through. I would advise anyone who is unsure about an item that they are ordering to think twice before buying as you too might be subject to the horrible customer service. Thank you.

Purchased brand new taylor made iron set, received items just as advertised, elected three day shipping-received right on time(fast!!). Great prices, great service thanks rock bottom golf. Will shop here again for sure!!!!!!

Here's One satisfied customer from a tiny little place on earth called "Holland", wonder how those guys from fedex even found it and delivered me my new R7 460, just as I ordered it a few day's earlier at "Rock Bottom Golf"
Even after paying the import tax there still was a gap of at least 100 euros between R.B.G. and the cheapest reseller in my country
Happy to find you guys on the internet and me taking the step of buying my first piece of golf equipment outside the European Union.
See you soon.

"Guaranteed 24-hour shipping" doesn't mean much to them. And you can't get a human being on the phone to save your life. Pretty frustrating right before the holidays. I ordered on the 12th and will probably be in a lurch when Christmas rolls around.

Very poor customer service. They sent an email saying they shipped my goods via Fedex and provided tracking number but it could not be tracked. They would not answer my emails or return calls. You can never get through their phone system.

Received damaged shirt, turned around sent back within 24 hours of receiving. They sent an email stating the upon inspecting the item it is considered used? I purchased "brand new". Someone wore it but it wasn't me thus the damage. Rip off, can't talk to a human. Will be following up with paypal.


Pathetic

I ordered for the first time from Rock Bottom Golf and all was just as advertised - including the best price I could find via the 'net. I ordered the Callaway FT-3 driver in California on a Sunday, the order was processed the next morning and FedEx had the club in my hands for my next Sunday round. Thanks for the great service!

Dwight Apodac, Anaheim Hills, CA

Fantastic,ordered on Wednesday arrived the following Monday that's to Australia.Every thing arrived in good order and as described I couldn't have asked for more.
I will be buying again for sure.

The store has its draws. The prices are great. Unfortunately, the customer service is below terrible - it is non-existent. I ordered a set of wedges, but got two of the same club instead (instead of two different lofts). I have sent four e-mails over the past two weeks, and all four times I have received the auto response stating I will receive a reply within 4 business hours. Also, I have been #1 on their queue for live online help for over 20 minutes and have never gotten through. I have made at least 20 phone calls (every single time hearing they are experiencing extremely high call volumes), tried every option from their menu, and have been disconnected within the first 5 minutes every time - actually, the wait cuts off with a beep like a voice mail prompt would give, only there is no prompt. I have left messages on this prompt, but no call has been returned. I hope disputing the charge with my credit card company will help me out, but I still think the customer service makes the store worth avoiding.

Everything was great except for the order accuracy. I received and had to return the wrong golf bag twice before getting the correct item. However, each time the customer service was great and quick to respond. And the delivery of the items was incredibly quick - I received the first wrong, second wrong and the correct item all in the span of 1 week. On top of all of this, the prices can't be beat.

I ordered a set of Taylor R7 irons.  Upon opening the sealed box, I discovered the 7 iron was missing.  I have been in contact with numerous people over the last 30 days both by e-mail and phone, if you can actually get through and speak with someone, and still have not received the club.  I am now resorting to having my credit card company put a hold on payment hoping that I will see the club soon.  I will not shop this company again and will warn others not to shop from this unreliable company. 

Great clubs, but the customer service and aggrivation in trying to complete my set makes me wish I would have spent the extra money and dealt with a more trust worthy vendor. 

Great service! I ordered a driver on a Tuesday and it was delivered to my door by Friday. Exactly what I wanted and brand new at a ridiculously low price. My girlfriend had been getting all the Rock Bottom Golf info and forwarding it to me. When I saw this club at this price, I couldn't help myself. I see more purchases here in my future...


Tony T.
New Orleans, LA

I have bought so much from these guys lately. Bags,balls,gloves,and of course clubs. They are great. They have never let me or any of the friends that I have told them about down.

I think Rock Bottom is a great on line store. Customer service reps are professional and the prices for quality merchandise are some of the best I've seen. Unfortunately, I will not do any further business with the company as long as you ship with FEDEX. FEDEX is unreliable, rude and unprofessional. I realize you get better rates with them than other shippers, but then again you should because their service is inferior.

I would NEVER order from this company! History: I placed an order in mid Nov for a Speed E Golf Cart for my husbands Christmas gift. After receiving communication from the company that it had been sent in a "other vendor named" box as they had to acquire it else where...I should expect it within 7 days. Then, I receive an email telling me that they are still looking for a cart would I except a different color. (orange...ugh!...nope) Well, to make a long, long story short...after 12+ emails and 4 months!!!...my husband still has NO Christmas gift and NO Speed E Cart from this company! They were extremely misleading and I feel a company that does not deserve the public's trust.

Beware of manufacturer's warranty when purchasing from Rock Bottom Golf.
By definition, Rock Bottom Golf deals in closeouts, overstocks, discontinued mdse., etc, which means most if not all of their inventory has a manufacturer date of 2 to five years. Many manufacturer's have a limitation on the age of the products they will stand behind, as is the case of Nike with their golf shoes. I purchased a pair of Nike golf shoes from Rock Bottom Golf, which promptly separated at the heal. Rock Bottom Golf will not stand behind them, and Nike will not since the mfg. date is TOO OLD. Guess who gets stuck with this situation? Sometimes the problems encountered with low price are not acceptable.

Having found a set of irons that I wanted, I started looking for pricing on the web. I found Rock Bottom Golf's store on the web and found that they had the clubs that I wanted. And they were fifty dollars less than the closest competitor.
I placed the order online, and had an order confirmation in less than an hour. I was even more surprised when they sent me a shipping confirmation less than 4 hours later with a Fed-Ex tracking number.
The clubs showed up in 2 days. They were exactly as ordered, factory fresh, sealed, padded, and boxed.
I have had not a single problem with this order or with Rock Bottom Golf.
I will definitely order from them again.

I have placed over 20 orders with Rock Bottom Golf.  They have been fantastic.  Delivery is much faster than any other online golf store.  Products are accurately described.

Absolutely Horrible!!!

The poorest sales reps available.  You never talk to the same person.  Their free stuff isn't free.  They forget to add the items most of the time.  If you try to email them and ask about the missing items they give you pathetic excuses until you finally give up.

Do not recommend at all.  Check with Joe & Leighs, Dicks Sporting Goods, Edwin Watts to name a few.  Much better customer service plus they don't jump higher on their prices on a day to day basis like Rockhead does!!

I ordered 3 items and only received 2. The Adams Driver that was the main item I wanted was not shipped.  I was only sent the gloves and putter in a triangular box only long enough for irons.  After numerous emails, (only way to contact them) usually having to wait a day or two for a response.  I was told that the item was shipped and maybe it was still in transit. Even though all three items were supposed to have the same tracking number and the box I did receive said 1 of 1.  So when I asked for the tracking number of this shipment.  Their answer was that the driver was shipped with the order and to recheck the box(even after I sent them photos of the items and little box that a driver wouldn't even fit in).  I was also told they could not send me the item and I would have to call my credit card company and submit a charge back.  I am still trying to get credit for what I charged for but did not receive.  Their name says it all.  They are Rock Bottom, especially their shipping and customer service departments.

Art, Texas

I would NEVER buy anything here again!! I was sent a Left Handed Driver after ordering a Right Handed Driver, when I told them of the mistake I was told to order the R/H one, and pay again, then they would be nice enough to waive the 15% restocking fee AFTER I sent them my receipt. This is the biggest bunch of crap I have ever heard of!!

I ordered two items and was emailed saying that it shipped along with a tracking number. Tracking number could not be found at fedex. After getting a response after repeated emails was told that the items did NOT ship because one was now a non stock item. [this was 5 days after ordering] They offered to send just the one item or that I could purchase something else. I replied to cancel the order. They did not respond to that email or repeated emails asking what was going on and they sent the one item that I did not want. I still dont know if I have been refunded for the other item.

I purchased the Adams A1 Hybrid irons and the Adams Ovation wedgeset. I was very impressed with the quality of service and the on-time delivery. I live in Melbourne, Australia, and it only took 6 business days to deliver even during the xmas - new years period.
The clubs are great and I would highly recommend rockbottom to anyone who is looking for quality gear at a good price.

Order came in today.I went with a ''big guy'' site on some other equipment.Ordered it at the same time and rockbottom's beat em to my door step.Great price on the balls.

PLEASE DO NOT ORDER FROM THIS SELLER!!  I ordered $200+ of equipment from Rock Bottom.  They shipped without requiring a signature upon delivery.  This is absurd for a shipment of that amount, Amazon.com requires signature on anything about $50, for instance.  Fedex claims to have delivered at 9:45 pm, but it wasn't, at least not to my house.  Rock Bottom Golf has refused to do anything about this.  The person responding to their emails is extremely rude and does not adequately answer questions.  They have basically told me I am out the $220 b/c of their ridiculous shipping practices. 

Fastest Shipping of any online company I have dealt with. Great company to deal with. Wish they did more than just golf!

Customer service is nonexistent....no one answers the phone, calls back or replies to emails...club broke first time I used it...I need warranty information...HELP!!!

First order went good .Second order I had to send a club back due to me mistakenly checking LH instead of RH.I had to pay $15 UPS charges to send back.They received the club back on Aug 30 and I've talked one of their agents twice, each time being assured my credit card would be credited.As of to date Sept 11 no credit.When calling I get annoying customer service recording and told everyone is busy or they are closed and to leave a message.Also, they have a cumberson email system.I've never received a email response. Unaceptable
Chris

Previous bad reviews scared me.  I WAS WRONG.  Prompt shipping, EARLY delivery, QUICK RESONSE to email inquiry all added up to a superior experience.  I'm extremely happy with the price, service, and product.

I purchased a driver on Monday night. I received confirmation of my order via email on Tuesday. I tried to check the status of my order on their website Wednesday and Thursday and it gave me "No results found". I received the correct driver on Thursday morning. It would have been nice to know my order had shipped. After reading reviews of others, I was a bit surprised at the quick delivery of my order.

Rock Bottom Golf.
How to start-excellent service-they are Ebay sellers but you can also buy from their normal online store front.
They ship overseas and have great rates for shipping-US$55 for shipping a set of irons to Asia.
They accept many credit cards and also accept money orders.
Replies to email is not instant but pretty good.
They combine orders bought on Ebay to save you shipping cost.
They have many many types of golf equipment with most being new and unused but last years models at great savings.
Top notch in my book!

Terrible customer service. THey sent teh wrong item and said that once the itme was dropped off at teh fedex kiosk. They would send my replacement. Well that didn't happen till 5 days later. Plus instaed of rushing the shipment out to me me they of course chose fedex ground to ship which will take 5 days to get to me. So I have had to wait a total of three weeks to receive my item for a mistake they made. Whats the point of saving some money when you have to wait alomst a month to get the right product.

As stated before good luck getting someone at the customer service number. Replys to an email inquiry in my opinion have a take it or leave it attitude

I was wary about ordering with rockbottom because I found a website with a lot of mixed views and unhappy people saying the products were good but the customer service was horrible. I just starting playing golf so I didn't want to spend a fortune on items just to give up the sport later on down the road. (which I do not plan on doing) I decided to order from them anyway since the prices were too good to be true. I placed two different orders two consecutive days and received both products in the same week that I made the purchases, in a day of each other. I was very impressed given the bad reviews I had read prior.

I live in Scotland and was dubious about ordering from International store in the U.S. I needn't have worried. I placed an order for an Adams Insight driver on the Thursday and it arrived on the Monday!!!. Absolutely fantastic. Correct item arrived in perfect condition and at a brilliant price. Would recommend this site to all my friends

I have now waited more than three weeks for my items to be shipped. At first my emails were responded to with what feels like automatic, pre-written answers, blaming the delay on "a rare upload error", claiming my items would be shipped as soon as possible. Fine, they gave me 10% off on new orders placed by the end of the month, for my trouble. Now my questions just get listed as "solved", no answers are given. I am being ignored, and the only thing I ask for is a realistic estimate on when my order will be shipped. My friends have experienced the same treatment, but luckily they all received what they ordered in the end. So there is hope. However, don't expect to be taken seriously by customer services if you order from rockbottomgolf.com. The prices are quite good, but that seems to be the only reason why you should order from them.

I purchased a set of wedges from rock bottom golf with hopes of getting them before league night at my club. On the morning before league I received an empty box from rockbottomgolf.com. The only phone number on the sight won’t help with customer service issues. You have to e-mail them and they say they will respond in 4 hours. I check my e-mail fairly regularly but it took almost a week of daily e-mails to resolve the issue, when a phone call could have settled this in 10 minutes. On top of this they did a sale on my product while I was waiting for them to resend the clubs. They did not give me the item at the sale price or refund the shipping charge. I missed having my clubs for three league nights. Their customer service is not worth their prices which can be found on better sights like Golf Discount World.