Casablanca Hotel - a touch of civility in Times Square
Written: Oct 02 '03
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Product Rating:
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Pros: Excellent service, good tourist location, decent sized rooms
Cons: Can't think of any
The Bottom Line: Casablanca Hotel is a great boutique hotel, located in the heart of Manhattan, offering personalized service.
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| lkw617's Full Review: Casablanca Hotel |
The Casablanca Hotel, located on West 43rd Street, just off Times Square, is a quiet oasis in the midst of Manhattan’s tourist mecca. With fewer than 50 rooms, the Moroccan-themed Casablanca hotel provides a low-key atmosphere with personalized service. We were greeted warmly upon check-in and although we arrived three hours prior to check in, one of our two rooms was ready. We were discreetly advised that both rooms had been upgraded from the Deluxe Queen to a Deluxe King (at 6 ˝ months pregnant – I was happy to hear that!). The rooms were booked online at $265.
Both rooms were decent size – perfectly acceptable by Manhattan standards. The room was dominated by the bed, but also had a TV/VCR (with complimentary Casablanca video), mini bar, table with chairs, ceiling fan, window A/C and complimentary bottled water and chocolates. The bathroom was roomy by Manhattan standards with bath/shower, pedestal sink and toilet. The room was located off the street overlooking other rooms across a courtyard (read: overlooking nothing, but it was quiet!) and due to it’s location, was a bit dark with only one window in the bedroom and one in the bathroom. However, we were happy with the rooms – given some of the closets we have stayed in in larger, more “upscale” Manhattan hotels, this was turning out to be a find.
The hotel offers a complimentary wine/cheese reception from 5PM to 8 PM – the wine isn’t great, but the price was right and the thought and service was really the point. Continental breakfast was included and was better than anticipated, offering hot beverages (including cappuccino/espresso), pastries, cereal, bagels, yogurt, fresh fruit and juices. Again service was pleasant and accommodating. Both breakfast and the wine reception are served in Rick’s café – a roomy area with tables, couches, fireplace and large screen TV. Rick’s Café offers refreshment throughout the day on a serve yourself basis.
While Casablanca’s location is fantastic for the touristy, theatre going set, its best feature is its service. Everyone we encountered – from housekeeping, to bellhops, to front desk, to concierge – was pleasant, friendly and more than accommodating (the front desk clerk and concierge always called us by name).
I live in the NYC suburbs and am often frustrated by the lack of service – especially in the heavily touristy areas of the city – Casablanca is a definite exception. It’s not a luxury hotel, but it’s a great boutique hotel with nice, clean accommodation in the heart of Times Square and Midtown.
Recommended:
Yes
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Epinions.com ID:
lkw617
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Reviews written: 9
Trusted by: 0 members
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