Cons: Several Cons, Dented product, did not freeze, did not response customer service
The Bottom Line: Do not order this product, damaged when shipped, did not freeze, check reviews and listen to them. It may work if you did not have to have it shipped.
grandgram's Full Review: 3.5 cu. ft. Haier HNCM035E Chest Freezer
It seems I do read reviews but I do not always listen to what they say or recommend. I was in need of a small chest freezer since I do a lot of baking and making goodies for friends and family. So I thought a nice small freezer would help from overloading my refrigerator freezer compartment. I read many of the reviews about the Haier 3.5 Cubic feet chest freezer on Amazon.com. I could get free two day shipping as a Premier member on Amazon so decided to take the chance.
The reviews said on all of them that the packages were not strong enough and that the freezer had dents and scratches but it still froze their food. One review said they had trouble and Amazon refunded their money. I thought the price of $219.00 was a good price so I would take the chance.
Wrong, the freezer did arrive in two days and it was at the same time as I was having two bathrooms remodeled. The shipper left the freezer at my door and we moved it into the garage. I looked over the package and it looked just fine no signs of ripped or torn package. It took me two days before I opened the box and ready to plug it in, when I noticed one corner of the freezer was dented in making it hard to level. No sign of damage on the outside of the box so I thought it may freeze anyway.
Wrong again, I let it run for twenty four hours and it was still warm inside. I thought I better read the directions. I did just as it suggested so unplugged it and let it rest overnight and plugged it in again, nothing still not freezing. I thought they sent me a lemon so found a place to call Haier Company and they just left a message to send an email. I did just that and explained the situation, no response. I then sent Amazon.com the problem. I let them know I had taken pictures of the dented corner and the bottom of the box it came in.
Two days later they sent me an email that they were refunding my account for the price I paid for the freezer. They also told me they would no longer have this item in their Premier member shipping. All the reviews were right about this company as they were either sending damaged goods in poor shipping containers. I still needed a small freezer and found one without Premier shipping but a Frigidaire a name I could trust. I have this small chest freezer arriving this week.
Now I had to get rid of this damaged freezer. Since the workmen were finishing up with my bathrooms, I asked one of the younger gentlemen if he know of anyone that might be able to fix it. He said he knew someone so I gave him the freezer and that way it was an easy way to get rid of it. So my recommendation is to not order any products from Haier Company at least small freezers. I checked this freezer on the web and saw this same Haier Chest Freezer HNCMO53E 3.5 cubic feet for $189.99 to $279.99. Saying on Amazon.com it was free shipping it is good if the product works. So a lemon is still a lemon so do not go for this product whatever you do and listen to the reviews. WHEN YOU GO FOR ADVICE, TAKE HEED OF THE WARNINGS!!
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