OpalMan's Full Review: Rhinotek (Q1400) Toner Cartridge
We do a lot of printing on a variety of printers at work. A lot of what we print (such as letters, checks, loan paperwork) must be of high quality. Our needs for a good, quality printer, paper and toner are obvious. Unfortunately, we have learned through trial and error (and error after error) that high quality toner can be very hard to find. Fortunately, for us, we found Rhinotek!
Customer Service
Customer Service First?!? On a product review? Yes, Rhinotek’s customer service is that impressive. As a corporate customer, we were assigned an Account Representative. This Account Representative will keep in touch with you on a schedule that you determine. They will provide you with the best deals that they can and will let you know if you are near a price break if you are ordering very close to it. They are also incredibly good at following up after the sale, calling on the expected delivery date to make sure that everything arrived when expected and was in good condition when it did arrive. Although they are on commission, I have never been pressured to purchase something I didn’t need. I have been advised on how to save money however. Unlike some fly-by-night operators, they want your business long-term and not just the quick buck.
The Cartridge, What is in the Box?
When you purchase the Q1400, you get a 100% compatible toner cartridge that will fit most HP Laserjet 4, 4 Plus, or 5 models. The specifications indicate that it should be good for roughly 8,000 pages. You also get a cleaner sheet of paper that helps clean the rollers inside of your printer and a special toner cleanup rag, which would be worth paying for on its own if it weren’t included.
Performance
Rhinotek boasts that they “…trample OEMs in price and performance…” In our experience, Rhinotek’s boast is 100% accurate. I have actually taken page counts for several of the toner cartridges on the same printer over the life of each cartridge. ( I know, what a geeky thing to do, but I am a numbers geek at heart.) Rhinotek’s cartridges delivered a whopping 9,200 pages, (on an 8,000 page count cartridge). Printing essentially the same data, the HP “OEM” cartridge printed 7,300 pages (on a 7,200 page count cartridge). One of our other vendor’s “high-yield” cartridges that was rated for 9,600 pages produced a disappointing 7,200 pages. The amazing thing was that the Rhinotek and the “high-yield” cartridges were within $1.00 of each other and the HP was about $10.00 more (that is a hair under 18% higher!)
For those savvy readers who realize that the price isn’t always everything, Rhinotek has you covered as well. The print quality of the Rhinotek cartridge is by far the best of the three. The Rhinotek output is crisper and sharper as well as much cleaner. We have never seen the shadowing that you occasionally see on off-brand cartridge printed documents.
Better Quality, Higher Yield, Better Price, Superior Customer Service - Dare I Ask for More?
As if Rhinotek didn’t already give you enough, they really pull out the stops on warranties/guarantees. First, there is the 30 day, 100% satisfaction guarantee. If you aren’t happy return or exchange your cartridge. Next is the 6 month defect exchange guarantee. If your cartridge is defective in any way in the first six months, they will exchange it. Finally, they offer the printer, (Yes, printer!) replacement warranty. If it is determined/proven that the cartridge results in damage to your printer they will repair/replace the printer free of charge. We have never had any reason to take advantage of any of these warranties and/or guarantees. But we have the assurance that if a cartridge ever fails to live up to expectations, it will be taken care of.
The Bottom Line
Rhinotek has the best performing, best priced, best warranted cartridge for this type of printer. Add to that the best customer service in their industry and you can’t go wrong. As if all of that is not enough, you also get the tools to clean your printer (the cleaner sheet), which can be pricy if purchased separately, and the best toner clean-up sheets I have ever used. The clean up sheets are like toner magnets and will wipe it off of just about any surface (including skin). If you have an older HP 4, 4 Plus or 5 and need a new toner cartridge, the Rhinotek should be at the top of your list!
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