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Smooth 9.1 Series Treadmill

Smooth 9.1 Series Treadmill
Overall Rating: Product Rating: 3.5

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DO NOT EXPECT CUSTOMER SERVICE

Written: Mar 23 '08

Product Rating: Product Rating: 1.0
Pros: Don't know still waiting for parts

Cons: all of the above
ah1234's Full Review: Smooth 9.1 Series Treadmill
We bought a Smooth treadmill and it arrived with shipping damage and 4 weeks later we are still waiting for the parts to arrive. Their customer service said that they would should the parts out overnight, I guess that means on a pack mule.
While I'm sure that the treadmill is actually of reasonable quality, the customer service is non-existent. The are very nice on the phone but fail to follow through with any help when it is needed, like actually shipping the parts. The warranty looks great but it good for nothing as they don't send the parts when you need them.



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ah1234
Reviews written: 3
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