Spring Air is in Bankruptcy
Written: Jun 15 '09
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Pros: None
Cons: No responsibility for product or service.
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| kamakawiwoole's Full Review: Spring Air Comfort Caress Collection Mattress |
As a professional interior designer in St. Louis, I have always believed in responsibility and quality. I have sold Spring Air for years. The mattresses were manufactured in a St. Louis plant, and service was never a problem. I sleep on their mattress and box springs. When there was a problem with the pillow top, I received another mattress immediately. No questions, but they wanted the old mattress to see what went wrong. I recently sold a queen set that had problems, and, since the local plant is closed, contacted the Spring Air main company to find out:
1, They would only work with the consumer (not me, their customer)
2. There were many, many conditions that needed to be met to file a claim.
3. They tried every delay tactic possible, until we sent the paperwork registered.
I would have paid for a new mattress and box, had they not come through after 6 months. They are now owned by Edward Bates as Spring Air International, LLC. Be careful of the customer service and replacement terms for defective product. Mistakes happen, but delays and accusations from Spring Air are inexcusable. Buy from someone after you inquire about the service and replacement policy.
Recommended:
No
Mattress Size: King
Mattress Firmness: Somewhat firm
Amount Paid (US$): 1,200.00
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Epinions.com ID:
kamakawiwoole
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Reviews written: 1
Trusted by: 0 members
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