I will never buy an Aiwa again
Written: Aug 28 '02
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Pros: Really cool retractable faceplate, wireless steering wheel remote
Cons: Cheaply made, breaks easily
The Bottom Line: If you buy this product, be prepared to spend eternity in customer service hell! Check out Better Business Bureau's "unsatisfactory" rating on their web site if you don't believe me.
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| danbr0wn's Full Review: Aiwa CDC-MP32 Car CD Player |
I bought the Aiwa CDC-MP32 five months ago. For the first two months I was satisfied with its performance, until that really "cool" retractable faceplate FELL OFF, left dangling by only a flex cable. Luckily it was still under warrantee and I shipped it to a local service center for repair. The guy at the stereo shop where I bought the Aiwa removed it for me and said he'd seen other people having problems with the retractable faceplate as well, so I know this isn't just one freak accident.
Here's where the real nightmare begins: It's been ten weeks since I shipped them the broken stereo, and I still don't have the unit back. That's ten weeks commuting to and from work in total silence (I've really improved my whistling skills). I called the repair shop and I called customer service to complain but nobody seems to care. I talked to someone at the repair shop last week and they said it will probably be another week, but I'm tired of hearing that. I registered a complaint with the Better Business Bureau, and while I was on their web site I noticed that Aiwa has an "unsatisfactory" rating. At this point I am so fed up I don't want the unit back I just want a refund. I left a couple of voice messages with my Aiwa customer service rep (and a fax) saying I want my money back, but she said my request was denied and it will be fixed soon. So if you're thinking about buying this product definitely get the longest extended warrantee offered by the store selling it.
While it was working I only had one small gripe, and that was with the remote control you strap to the steering wheel. At first I thought it was a great idea, but it kept falling off the strap when I pressed the buttons. Also, since it uses IR for a signal it has to be almost perfectly lined up with the main stereo unit - so it won't work if you are turning the steering wheel (even a little bit).
My only ray of hope through all this is that Epinions readers like you will hear my story and avoid the heartache I have had to go through with this company.
Recommended:
No
Amount Paid (US$): 229.00
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Epinions.com ID:
danbr0wn
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Location: California
Reviews written: 1
Trusted by: 0 members
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