Never again
Written: Dec 23 '06
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Pros: None.
Cons: Delivery or lack thereof, customer service is indifferent to any complaints. Scheduled times mean nothing.
The Bottom Line: Avoid at all costs. Use UPS, FedX, USPS or WALK it to the destination if that is your only other choice. I
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| dknelson99's Full Review: DHL USA Overnight |
If I could give this company NO stars then I would. This is the poorest excuse for a shipping company I have ever dealt with. I tried them about 6 years ago when living in Dallas. They delivered a notebook computer that I had ordered to the wrong address. When it never showed up, I called and found that they had the address wrong and had delivered it to a person that I didn't even know. They first asked that I go there to pick it up but I refused. The driver ended up picking it up and when she came back to my house, I watched from the window as she slowed down and threw the package out the door into my yard. A call to customer service was a waste of time. Luckily the computer suffered no damage.
Fast forward to last week. I had not used them in probably 6 years but when Dell sent me a replacement part, the return shipping details were to pack and call DHL to pick up the return. I called on Thursday the 14th for a pickup on the 15th. They never showed up. No call, no nothing. I had to go out of town so it was the next Thursday before I tried again. Called on the 23rd and told them that they had failed to ever show up or notify me. They really didn't care but just asked if I wanted to schedule another pickup. Schedule for Friday between 9 and 11 am. They didn't show up again. I called back and was informed that the time had been changed by local dispatch to 9 am - 7 pm. I asked if I was supposed to sit here for 10 hours and why they had not notified me of the change. Again they didn't really care. If I wanted the package picked up I would need to be available.
I truly hope that the word gets out about this company and that they are completely put out of business.
Recommended:
No
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Epinions.com ID:
dknelson99
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Reviews written: 3
Trusted by: 0 members
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