TCF is horrible
Written: Dec 27 '04
|
Product Rating:
|
|
|
Pros: cheap. free coin counting
Cons: customer service, check printers are worthless
The Bottom Line: I would never recommend TCF. The customer service and follow-through is non-existent
|
|
|
| rugbyno9's Full Review: TCF National Bank Minnesota |
Spent 1 hour getting account set up for condominium association
Checks came back with my DL number on them -- for a business account?
Took checks in was told they would be expedited
4 days later still no response
Went into the branch and was told since they were free checks the were being delivered standard mail
Still got charged (twice) for "free" checks and only credited once
Opened second account for my new business -- 1.5 hour process because I have a mailing address where I want all correspondence sent
Check order took 3 tries to get just the order form correct
Checks were incorrect when received
Returned to branch -- 15 minute wait in line to get checks re-ordered
Went in to branch to see about getting charges reversed and was told they would be reversed the next day. 5 days later they still had not been reversed.
Called customer service to get branch phone number and was told they didn't have the branch phone number -- WHAT?!?
Said I wanted to talk to a manager and was asked to leave my phone number for a call back in 2 hours. 5 hours later I called back and explained the entire
situation.
The person I spoke with did not ever bother to say "I'm sorry" until I prompted her to say it.
Talk about horrible customer service.
Recommended:
No
|
|
|
|
Epinions.com ID:
rugbyno9
|
|
Reviews written: 2
Trusted by: 0 members
|
|
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.