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USAA Group - Home

USAA Group - Home
Overall Rating: Product Rating: 3.5
Customer Service:
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USAA sucks

Written: Mar 23 '04

Product Rating: Product Rating: 1.0
Customer Service:  
Web Site Experience:  
Web Site Load Time:  
Price Confidence:  
Pros: Some agencies rate their service as great

Cons: MAJOR hassles, different person each time you call, rates are high, timing is unreasonable.
thedutch's Full Review: USAA Group - Home
My family has been with USAA for upwards of 40 years. Five years ago when I bought a house, I wanted to go with USAA but they would wanted me to do their work for them. Switch to today when I bought a new house and decided to give them another try as they have been bugging me to switch.

I close on Wednesday. Today, Monday, they inform me they won't insure my home unless I buy a new roof. Although there is not a problem with the current one and the current homeowners pay $750 year, the "great" USAA wants me to pay $1150, buy a new roof (in a matter of 2 days) and have a deductible of $1800.

I have perfect credit and have never had a claim.

Recommended:
No

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thedutch
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