It would be nice if it ran
Written: May 25 '04
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Pros: Nice screen size? I can't get beyond that point
Cons: Terrible customer service.
The Bottom Line: I'll never EVER buy another Dell.
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| tim1967's Full Review: Dell Inspiron 5150 (5150rh) PC Notebook |
Three weeks ago we received a Dell inspiron 5150. It seemed like a pretty good deal, a thousand bucks and a 2.6 GHZ CPU, plenty of RAM, and nice screen size. When it started up, the screen was large and crisp. Everything worked until we got to the startup screen.
That's when it gave up the ghost and crashed with a BSOD with the Stop error of c000021A. About every time the computer boots (it goes as far as the logon screen).
OK, I figure, it was shipped, just call dell and they'll respond with a quick fix or replacement right?
We spent hours. I mean hours repeatedly going through the pre-scripted helpdesk routine. Every time we got done with the tech support call and discovered it was no help we got back into the queue and did it all over again. The techs didn't want to listen to my pleas to escalate my problem to the next level.
After days of trying, we were told conclusively that it HAD to be a memory problem. I rejoiced, waited a couple days and installed the new memory. That didn't work.
Back to days on hold and running in circles trying to get onsite support. After much begging we FINALLY got a tech by this afternoon to replace the mainboard (god forbid they please the customer by taking back the bad PC).
Still doesn't work. As I sit here I have been waiting for three hours to get Dell customer "support" to answer my calls or emails.
I just want it replaced or refunded. When it does work it's nice, but it needs to WORK!
It might be a nice PC, but when a mail order company has this bad a support model then the best product in the world makes no difference.
Recommended:
No
Amount Paid (US$): 1000
Operating System: Windows
Processor: Other
Screen Size: 15 inches
RAM: 256
Internal Storage: CD-RW and DVD
Hard Drive (GB): 31-40
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Epinions.com ID:
tim1967
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Reviews written: 4
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