rshr's Full Review: Rio Cali Sport (128 MB) MP3 Player
The player worked fine when I first bought it, though I disliked having to use only the Rio transfer software (music manager) software to transfer music to it.
Almost immediately the cheap USB cable it came with broke so I had to trash it and use another.
Very soon after that Rio's music manager software stopped allowing transfer of protected (DRM) music. It had been working fine, then it just stopped and only gave me loads of error messages. Quite a problem because most everything you buy from online music services (WalMart, MSN, etc.) has this protection on it AND you can only copy to the player using Rio's software.
Called product support, and I say as respectfully as I can: it was terrible. They simply couldn't help. I received multiple emails from multiple support reps with conflicting information. Got on the phone with them (after a long, long, long, long wait on hold) and the rep I talked to gave me information that I know is wrong because I write software for Microsoft related to these kinds of products. End result: instead of fixing the problem he explained how to circumvent copy protection. I bet the music providers would love that "solution".
Summary: Bad product. Bad customer experience. I won't be buying any more Rio products.
Recommended:
No
Amount Paid (US$): 100 Recommended for: Athletes - Lightweight and Portable, Perfect for the Gym
128 MB of memory for over 2 hours of MP3 or 4 hours of WMA music Secure Digital card/MMC expansion slot provides up to 512 MB of additional memory 5-b...More at Amazon Marketplace
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