riggshillfarm's Full Review: Sony RM-V202 Remote Control
I chose this Universal remote because it is a Sony, looks good and was mid-price range. How difficult could a remote be?
Very, in this case. Actually, it works fine on the tv, dvd and vcr. But it will not work on the RCA DirecTV satellite receiver. I went through every set-up option, every troubleshoot, erased the memory and tried again. By now, I had wasted much more time than it was worth.
I called Sony customer service and had to go through it all again with her on the phone. No go. Here is what she said: "I'm sorry, ma'am, but Sony does not guarantee that a universal remote will work with all components. HUH?
I insisted that this component was standard issue for anyone with DirecTV; tried to use logic (forget it); asked to be bumped up to a higher authority (forget it); threatened to tattle to Epinions, Amazon, etc. That put me on a 30 minute queue, which had me do it all again, and responded the same when it still didn't work. Sony offered no recompense.
If Sony will not stand behind a lousy remote, I definitely will not consider them for larger purchases.
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