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Lufthansa

Lufthansa
Overall Rating: Product Rating: 3.5

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Terrible Customer Service

Written: May 24 '05

Product Rating: Product Rating: 1.0
Pros: Convenient connections from Dallas

Cons: Poor customer service No validity of prior seat assignments
rbhargav's Full Review: Lufthansa
If you are travelling alone, this airline is about as good as any other. But if you are trying to fly with kids, this is one hell of a ride.

Seat assignments mean nothing. I called several times to confirm my seat numbers. The checkin desk knows nothing about that.

They broke the stroller and even a visit to their customer 'relations' center did not help us !!!

Worst of all even at Frankfurt trying to talk to someone in 'customer relations' got us only a fax number !!

This is either an airline that is supremely confident of it's level of service or one that does not care. I am inclined to think that it is the latter.

Recommended:
No

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rbhargav
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