Golds Gym is SHADY business, DO NOT join
Written: Feb 27 '07 (Updated Feb 27 '07)
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Product Rating:
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Pros: plenty of equipment to work out on.
Cons: poor customer service, and shady business practices.
The Bottom Line: I would not recommend a membership with Golds Gym to my WORST ENEMY! The customer service is crap. Their practices are illegal, and it reaches to the corporate level.
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| my_blueyes2003's Full Review: Gold's Gym |
I became a member of Golds Gym in July of 2004, I hired a personal trainer at the gym. This personal trainer, Chris Jiminez decided to put me on his own diet. This was not an apex* approved diet at all.
This personal trainer also sold me products from GNC, which he was an employee there. He also offered to come to my house for training at half the cost of Golds Gym.
I noticed that I was not seeing any results after a month or so. I began to have severe cramping in my middle back section.
I went to my PCM for this issue. My doctor told me that the amount of protein in the diet I was on, was 5x more protein than a woman should have. Basically, I was shutting down my kidneys. I was told to stop the diet immediately. I was lucky not to have any permanent damage.
I returned to the Gym with this information. I was told that he was in question for doing this with other clients. Also that he was making a profit selling the GNC products to us, and was against HIS Golds Gym employee contract. I was asked to write a statement, and the trainer was quickly fired.
I still had several weeks left of paid training hours. I asked to start from scratch with a new trainer, they said "we can't do that, but we will give you 2 weeks for your trouble". I was assigned a new trainer. This
trainer consistently did not show up to our appointments. Then the trainer was transferred to another gym.
A few weeks later, I went to the lead trainers office, Jason. I spoke with him about the whole situation. I offered to allow the gym to re-re-instate my entire training contract again. To start from scratch with a new trainer. This instead of me hiring the services of a lawyer to get all of my $2,850.00 back from Golds Gym. He agreed to start me over, with him being my trainer.
After a week or so of training with Jason, I brought in a cappuccino because I was about a half hour late for my training session.
From that point on, I received a daily text message from him, telling me "Don't forget my cappuccino". At that point I was furious. This went on for another two weeks.
In January of 2005, I turned in a letter to cancel my contract with Golds Gym. I requested my money back to no avail. I was told that my account would be charged for one additional month.
My account was charged for an additional YEAR.
We have called Golds Gym's corporate office on several occasions to be told it was being "dealt with". A stop payment was filed with my bank. Now a collection agency is contacting me about $300 that I supposedly owe Golds GYM???!!
I called corporate today, we were told to submit "another" certified letter of cancellation. The Gym itself will tell you to submit the letter to the GYM, and Corporate tells them that it can only be done during certain times of the day. If you do not submit the cancellation with in the certain hours, it will be denied. Watch out! This is so illegal it's not even funny.
A secondary complaint :
I noticed at the location, a lot of medical personnel would work out in their scrubs. (huebner) in the medical center in San Antonio, TX.
There were no employees assigned to clean machines, and only limited spray bottles and towels for self cleaning available.
By infection control standards, working out in medical scrubs on gym equipment is prohibited almost everywhere.
I brought this up to the manager's attention. I was blown off.
I was disgusted, and being a nurse myself, I know what kind of body fluids end up on your scrubs. The bacteria on those machines are great enough, but to add to it with infected people's body fluids? That is a risk to their customers to allow medical personnel to exercise in scrubs.
Recommended:
No
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Epinions.com ID:
my_blueyes2003
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Reviews written: 1
Trusted by: 0 members
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