JP Morgan Chase Bank

Pros: Lots of services
Cons: Customer service needs to improve; Higher fees than most financial services

Having lived a good number of years as an adult I have partaken in my share of financial institutions. I have used credit unions, savings & loans (remember those?), and traditional banks. I have used these different types of banking centers for different ...

Pros: Great accounts and service, lots of branches and ATMs in Chicago
Cons: none

Update April 2006: Bank one's online services have been migrated to the Chase web site. The transition was seamless. Chase's online site and products are even better than bank one's. One improvement I noticed is the ability to modify payment amount on ...

Pros: None
Cons: They take forever to give you your money. HORRIBLE customer service

I don't know why I have such bad experiences with financial institutions. Dealing with W ashington Mutual was a nightmare. Before that was the Bank of New York fiasco. I won't even get into what I dealt with ...

Pros: Convenience, I suppose.
Cons: The feeling that I can't entirely trust them.

Having survived two bank failures, I currently find myself with JPMorgan Chase, "one of the most stable banks in America," or so they say.  Admittedly, I did feel a sense of relief initially, when the takeover of Washington Mutual—my ...

Pros: They do it all.
Cons: They do it all badly.

Thanks for leaving me in the Lurch! About 8 years ago I got a First USA Visa card. Mostly, I use my Discover, but there are times when only a Visa will do so I had this one as a back up. Occasionally it had a balance on it and I learned very quickly ...

Pros: Plenty of ATM’s; On-Line Banking & Bill Pay; free checking (for now)
Cons: Rates are not all that competitive.

Once upon a time there was a bank called First Chicago Bank, it was a Chicago institution. But about three years ago it was bought by Bank One, an East coast financial concern. Then came news that Bank One would merge with a much ...

Pros: Chase Bank does not reward longevity customers or their granddaughters' small savings accounts.
Cons: The banker made me feel that their little amount of savings was unimportant.

I have belonged to the same bank for over thirty years. When I was just out of high school, I started a checking and savings account with my parents permission. Since I was still a nursing student in Lynchburg General Marshall Lodge School of Nursing, my ...

Pros: Numerous locations, since it sucked up other banks in its government-funded planetary takeover.
Cons: Raises blood pressure. Charges outlandish fees. Confusing terms. Rude CS reps, absurd connection quality. Errors.

My mattress is looking better and better.After being an incredibly satisified customer with my bank for more than 20 years, JP Morgan Chase took over my bank. My previous bank was a rare find, and perhaps I was just lucky, after much trial and ...

Pros: Chase is the only bank right downstairs from my apartment.
Cons: The most unfair and arrogant customer service experience I have ever had.

I have complained to a Chase "customer advocate" regarding the arrogance, uncleanliness and long lines at my local Chase branch (375 South End Ave., NY, NY) three times, and nothing has been done. No suggestion has ever been acted upon, and Chase will ...

Pros: Huge amount of locations, ATM's, and fast bill pay online
Cons: Not so friendly tellers, marginal overall service, and fees...fees...and more fees

I have a long history with this bank against my better judgement but it comes by way of takeover after takeover after takeover. Chase reminds me of the old Pac Man games that just goes around gobbling up other lenders, and now sits on top of a hill and ...

Pros: Great Web Site, reliable service
Cons: Tellers are useless

My mom had been using Chase for many years, so when I asked her what was a good bank to use - she recommended this one. That turned out to be more than convenient as she was able to transfer cash directly from her account to mine, online. Ka-Ching! ...

Pros: lots of ATMs, cool blue logo
Cons: terrible customer service, asinine bank policies, general confusion among different employees/branches/etc

Several years ago, they allowed my employer to remove a direct deposit paycheck from my checking account because the employer messed up the amount. As in, the amount was in my account several days, and then it was magically removed, and then added two ...

Pros: Nice phone reps at the New York office
Cons: The whole system. Paperwork, responses .etc .

I received a beneficiary (inherited) IRA last fall. My plan was to move the account to my regular broker. Whether by a comedy of errors or something else, I suspect ,JP Morgan Chase made sure it took a long time. JP Morgan Chase retirement services ...

Pros: Lots of branches and ATMs
Cons: High fees, poor attitude by back office personnel, clerical incompetence.

While I have been happy with the many branches and ATMs in my areas (Phoenix and Chicago) I just had an experience which will make me rethink my future as a Chase (formerly Bank One)customer. A week ago, I deposited a large check made out to (and ...

Pros: Their web product has improved significantly.
Cons: Errors. Creepy customer service.

I've had a handful of accounts with JP Morgan Chase (and its predecessor, Bank One) over the past 5-6 years and have had the need to move the accounts one by one to other banks. I wish I had time to vent all of the details here, but I do not. I have ...