Kenya Airways

Pros: Flights weren't too bad, although a camera went missing from the hold luggage.
Cons: Terrible service and delays on the ground.

Kenya Airways - a few glitches in the air, badly let down by terrible service on the ground.I won't be the first to observe that the true customer service standard of a company is often only exposed during a complex transaction. My ...

Pros: Friendly service, almost flat Business class seat.
Cons: Small portions of food, limited cabin storage space, outdated entertainment system.

Airlines from Africa don't exactly have a good reputation. There are certainly a lot who don't do much to help their image - irregular schedules, sullen staff, tatty planes, delays and worse. Amongst these there are a few who do seem to have a much ...

Pros: Brand new planes, great connections through nairobi hub. Impressive route network.
Cons: Chaos on the ground, concern for passengers not existing.

A fantastic new addition to Kenya Airways impressive route network, Once in a while the world is treated with a truly unexpected novelty. For me it came as such an incredible news that it made me almost jump out of my very comfortable ...

Pros: Very comfortable business class seats, convenient routes to East Africa from Europe and Hong Kong.
Cons: Mediocre inflight services and amenities. Terrible ground services, disorganized and incompetent.

I recently completed a trip on Kenya Airways from Bangkok, through Nairobi and Kigali, Rwanda, and ending in London. All the flights were in business class, so I can't comment on how economy class is. Compared to the large flag carriers (BA, ...

Pros: Good "on time" service, friendly cabin crew, clean lavatories, safe aircraft.
Cons: Watch your luggage at JKIA in Nairobi

I fly Kenya Airways about once or twice a month. After 15 years of flying on various African airlines I can certainly provide my share of African airline horror stories. Kenya Airways is, in my opinion, one of the best on the continent. They are a ...

Pros: Can't beat the price for visiting six countries on one continent.
Cons: Don't trust them. Buyer be aware, you can be bumped.

Excitedly I present my passport to the Nigerian customs agent, who promptly request a visa. After asking where to a purchase visa, I'm told it must be acquired prior to landing. Thirteen hours later, I'm deported, not to Rwanda, from where I came, but to ...

Pros: OK once you get airborne!
Cons:   Mis-information resulting to denied boarding, missed flights. No responsibility for gross employee incompetence.

Kenya Airways : A Customer Experience. Read this before you book your trip! My booking was with Kenya Airways for  Heathrow-Nairobi-Lilongw e on 20/10/09,  returning on 20/11/09. As I live near Glasgow, I planned to get to ...