SAM Mattress

Pros: Great bed - great experience dealing with Brian.
Cons: None - everything went extremely well.

My boyfriend has this bed, and I was sleeping better at his home than at mine. I decided it was time to look into getting my own. I called Comfort Direct on Sunday and spoke to Brian. He was very knowledgeable and didn't give me the hard sell - he ...

Pros: none
Cons: Kevin, return policy, shady business dealings, no customer service

I ordered the mattress and then wanted to cancel the order. I tried to cancel from the website and the website was down. After reading the Epinions, I got very nervous and wanted to get out of the sale. I called AMEX to stop the transaction and when I...

Pros: Lovely web site, which makes a great sales pitch
Cons: Real people are difficult to deal with

I was looking to purchase a new mattress and had stumbled upon the SAM Mattress,and was seriously considering this until reading the reviews on e-pinions. I had filled out the on-line form and then grew impatient so I called for a price quote on a King ...

Pros: Light and easy to get upstairs, Karen in customer service
Cons: Forceful sales person, had to keep the box, so-so sleep quality for me

I just recently bought and returned my SAT bed. I was looking forward to it since my current spring mattress is in bad shape and left me tossing and turning. I had a few problems with Jorge who took my order (couldn't even get my home and email ...

Pros: Quality, comfort, customer service, regal appearance, warranty, price, design, sleep improvement, payment option
Cons: Delivery of the mattress was a disappointment. Driver wanted to leave it curbside.

I bought the SAMS mattress after carefully checking out Sleep number systems and other systems. After my purchase, I saw the e-pinions and became worried. I wanted to give the mattress the benefit of the doubt, so I began my trial. First, I want to ...

Pros: None whatsoever.
Cons: Con artist - the perfect description of Kevin Dyevich.

I talked with Kevin Dyevich about ordering a SAT mattress. I was told I would need to confirm the purchase through an email which I received the following day. By that time I had read more about Kevin, his company, and his reputation. I replied to the ...

Pros: NONE
Cons: PRODUCT FAILURE

My husband and I purchased this mattress in October of 2002 the inserts(or bladders)have failed 4 TIMES since then. The last fail date was 10/27/03. The bladders are constructed of a cheap thin plastic material and somehow they keep getting small holes in them and I end up sleeping on a deflated mattress. I had surgery in Feb.2003 and found out I was pregnant in March. Since that time the product has failed 3 times. The owner does not care and has no customer service skills. They have waited at least 10 days to ship out replacements each time. I am suffering and can't sleep at night. I have made a BIG mistake.

Pros: Very comfortable, great sleep.
Cons: Takes a little time to adjust to.

I never had any sleep problems. I didn't think so anyway. But then I tried the SAM mattress and slept better than I ever had before. It is a really great mattress. It is an air mattress with several cylinders. This means that all the different cylinders adjust to your weight instead of just sinking into the middle like on a regular air mattress. Also there is no pump or anything like that on this mattress. It automatically refills and then automatically adjusts when you lay down on it. It supports you and relieves pressure points. I only bought a new mattress because I was moving and didn't think my old one was worth bringing for the trip. I wish I had gotten the SAM mattress earlier. I wake up every morning feeling a lot better than I had before. I really feel like I am getting a full night of deep sleep.

Pros: Adjustable and rather comfortable. Excellent customer service with defective return.
Cons: Area between the two air bag inserts in middle of bed feels like a lump.

I bought my SAM Mattress before reading epinions. I have been fairly happy with the mattress. It is adjustable and my wife and I are fairly comfortable sleeping. It is not a life changing "never have any pain, best night's sleep", but it is comfortable and adjustable.

After having the king size SAM for about a year, my side lost the ability to hold air and became very soft. I was a little worried about what I read regarding customer service.
I called the 800 number, told them I had a problem, and they transferred me to "Sharkey". He took my info, asked me in detail what the problem was and said a new complete insert will be shipped. I live about 200 miles away and the new one arrived in 2 days. They also included a self paid return shipping label. A very pleasant experience.

The main reason I purchased was to avoid the sagging that usually occurs in spring mattresses after 2-3 years.

Pros: learn never buy expsive items thru phone sale !
Cons: wouldnt accept return before 30 days.

They talked me into this bed when i called about there temperpedic bed , hope it would help with back pain .Made back hurt worse, nothing but problems returning had to wait 30 days to return, cost 150 to mail back. Charged us for free pillows and will not refund. When we call to resolve the issue we get put on hold and they never pick up, called 12 times and they will not talk to us about refund. Before trying i suggest getting every thing they promise on paper and a detailed receipt of what your being charged.

Pros: The memory foam topper is wonderful.
Cons: The valve technology is unreliable.

The sales information is impressive, and the mattress, when the technology works, gives good support. However, my experience has been that the valves are unreliable. Within a year's time, my husband's side of the bed developed a a deep permanent trench. The instructions from Comfort Direct were to bounce on the bottom tube to fix the problem. It didn't work, and a new air chamber was sent. His side was fixed but within six months, my side developed the same problem. After several calls, a new air chamber was sent for my side. Unfortunately, this new air chamber has also failed. Paying $1200 for a mattress that lasts only three years is a poor value. My back is hurting, and we are now shopping for a more traditional mattress from a local supplier.

Pros: The most comfortable mattress I've ever laid on.
Cons: None.

As a shift worker, sleep is of utmost importance. Sleeping during the day is difficult as it is and when you toss and turn on a bad mattress, it makes it almost impossible to get the amount of restful sleep I need. I purchased the SAM from comfort direct and I love it! I sleep more soundly, and when I wake up I am not sore or aching. This mattress is so wonderful, I have recommended it to all my friends and co-workers. Thanks comfort direct for making an incredible product. You have a customer for life!

Pros: Great Customer Service! Comfortable, 90 day guarantee.
Cons: None

A couple months ago I commented on the customer service I rec'd from this company. They were very knowledgeable and helpful. I have since received my bed and been sleeping on it for about 6 months. For the first 60 days or so, I really didn't see that big of a difference. But around 90 days my back pain had subsided immensly. I have gone through 4 mattresses in 4 years trying to find one to help my pain. I love the quality and comfort of this bed. The lambswool top is so comfortable. I love being able to adjust the firmness of the bed as well. I would highly recommend this bed to anyone with back and neck pain. Just remember to give it the 90 days.

Pros: There are none...
Cons: Shoddy business practices by Owner Kevin Dyevich...don't recommend. Gets lowest possible rating from me.

I bought a SAM mattress and it arrived with dirt on the bottom UNDER the plastic it was sealed in. Kevin Dyevich dismissed it as nothing. It also had dirt on the pad covers INSIDE the mattress components. There was noise from the left side chambers. I called and requested a 'return authorization' for a refund. Kevin refused. Claimed the website said you couldn't return it for 30 days. When you ask about a return he screams and curses and gets totally obnoxious, just like the other epinion reviews say. What a SCAM. This guy's 90 day trial is a joke. He won't give you the authorization to return it. I've never seen such shoddy business practices. And Kevin is the owner. There's no one else to talk to. BUYER BEWARE...this is not worth the trouble. There are other better business bureau complaints on him.

Pros: none
Cons: uncomfortable, noisy, cheap, sags, you name it and it's bad.

Have had the piece of junk for 4 years now and have hated it everyday. It is very loud due to the cheap plastics involved. The control valve on the side is just for show and hardly works. The wool topper is OK and will soon be a dog bed. The only good thing to come out of this mattress is scraps that I use to make the dog bed. Kevin does make it hard to return and does use bully tactics. I feel the positive reviews are only ones written by he or family under different names. The websites for this bed are full of lies, do not believe a word. It's all hype! I cannot see how anyone likes this bed. Do not waist your cash! Go find a nice inter spring or latex or even a Select comfort. I have had them all and so far Latex has been the most comfortable.