Smooth 9.1 Series Treadmill

Pros: Great for walkers AND runners!
Cons: Delivery is included in price; but, indoor delivery is extra!

I'm a petite woman who loves walking everyday! My husband is a runner who is over 6' tall! There are times when outdoor exercise just isn't convenient. So, after some discussion, my husband and I decided to invest in a home treadmill.

We...

Pros: Sturdy machine, nice size belt, solid construction
Cons: Manual for setup is terrible. Customer service couldn't help track my order.

I was looking for a treadmill to walk on and one on which my daughter could run from time to time. I went to various stores to try out the treadmills and then started to search on the Internet.
Let's be frank. If you want a treadmill that is...

Pros: Quiet operation, stable, low impact running surface
Cons: Manual could be better

I decided it was time to get serious about getting in shape. I’m intelligent enough to know that these infomercial products are all hype and no results. If you want to lose weight and get in shape you have to eat right and burn calories.

...

Pros: easy to set up; optional heart rate monitor available; calorie counter
Cons: new...will report back!

A year ago, I suffered neck and back injuries in an automobile accident. After several months of physical therapy, my doctor told me that it would be alright to begin a regular exercise program again. Knowing that I used to be a runner and wanted...

Pros: Good price Good basic functions Free shipping Solid feel Electronics motors heavy duty quality
Cons: Frame inner structure should be thicker, welded better Lack user programs

Have had unit about 4 years. It works well though has limited settings which wasn't an issue for me. I paid $1800 w/ free delivery. From talking to a sales guy who worked for the company years back I am nearly sure the unit is actually made by SPIRIT ...

Pros: Great for walking! Smooth, quiet, sturdy, quality product at reasonable price!
Cons: Extra charge for indoor delivery (but worth paying!)

I’ve finally decided to join the fitness revolution! I have tried various forms of exercise and have realized that I really enjoy walking the best! (One day, I hope to advance to running!) The downfall to walking outdoors, however, is that the...

Pros: Sturdy, smooth and comfortable, relatively quiet, nice display, reasonably priced
Cons: Heart Rate Control issue, required a free upgrade of components

Generally: My wife and I purchased a Smooth Fitness 9.1HRC Treadmill back in December just to keep in shape and exercise some while watching TV. It was very easy to assemble and is extremely sturdy, easy to use, not too loud and very...

Pros: built well, low noise, affordable
Cons: manual is hard to understand, extra charge for setup

I’m in love! With my Smooth 9.1 treadmill! I wanted my very own treadmill for a long time. But most of them either cost too much or were just junk! After lots of looking around, a friend introduced me to the Smooth treadmills. She had bought a...

Pros: Unbelievable stability, very quiet, great shock absorption, and an easy to read display board
Cons: Manual's a little hard to read until you use the treadmill once or twice.

I was in a local retail store, and I noticed that the price of treadmills was out of my league. I was bummed because I really wanted one. A co-worker told me I could buy a commercial grade treadmill on the web for about half what I saw in the stores....

Pros: Quite, THATS IT!!!
Cons: Broke in less than a year. Company refused to fix it. AVOID

Warranty is a joke with this company. The unit worked fine for 8-9 months until I smelled a burning ...

Pros: Solid (heavy) unit. Seemed to have good power when it ran.
Cons: Unreliable. Just try getting it serviced. Poor owner's manual. All preprogrammed programs are 20 minutes.

My new Smooth 9.1 HRC was delivered on 1/04/02. I think it was manufactured by Spirit Fitness since it was shipped from their factory. It cost an extra $50 to have the shipping company (ABF) deliver it to my garage. It ran fine for a few weeks. It...

Pros: Quiet when working. Small footprint when folded
Cons: Unreliable Customer Service

I purchased this treadmill in February of 2004. Since then it has had a leak in the hydraulic motor, which leaked on our carpet, a roller bearing developed an extremely irritating squeak, and now the electronic control board is out.
It has been sitting for a total of 5 months, unusable, in the 25 months since it was purchased.
In contacting Smooth about the electronics board, I have received the same message now for 3 months, they don't have the board available, and have no idea when it will become available.
Customer service is another issue. Basically you call and get someones voice mail. They decide when to return your call, sometimes taking weeks.
I would not purchase another Smooth Treadmill.
UPDATED March 7th, 2008. Lower electronics board is bad again, having been replaced last time in May of 2006. Called Smooth - no longer their problem since out of warranty. The gave me a number at Spirit treadmills to call. Over 4 days, I've left 3 voicemail messages at Spirit. Here we go again.

Pros: Easy order and delivery but computer did not even last 24 hours before breaking.
Cons: Computer died in less than 2 days, customer support is non-existent

After reading the glowing reviews I cannot believe I have the same treadmill. We set the treadmill up 2 days ago and already the computer is broken. It will only allow you to do the user programs, no quick start and no standard programs (e.g. 5K, interval, killer hills etc). All I get at customer service is a voice recording and no calls back. I am ready to send back this piece of crap. You would think for nearly 2K, you would get a computer on these things that work for more than 2 days. I did not even get a chance to run on the thing, we have only been figuring it out. Completely disappointed and really feel duped by the total lack of customer support. This treadmill and this company really stink.

Pros: Don't know still waiting for parts
Cons: all of the above

We bought a Smooth treadmill and it arrived with shipping damage and 4 weeks later we are still waiting for the parts to arrive. Their customer service said that they would should the parts out overnight, I guess that means on a pack mule.
While I'm sure that the treadmill is actually of reasonable quality, the customer service is non-existent. The are very nice on the phone but fail to follow through with any help when it is needed, like actually shipping the parts. The warranty looks great but it good for nothing as they don't send the parts when you need them.

Pros: Durable, very little maintenance required
Cons: Hand bars could be a little higher, but I am tall.

My 9.1 HR has been in regular walking use for eight years. No problems, excellent computer function and display, everything still works the way it should.  It has certainly lived up to its initial high rating.