Spring Air Back Supporter Mattress

Pros: Comfortable in the store
Cons: Didn't last a year

I bought a Model 1 D 01 40342 Queen with a pillow top in July 2006 for $530 at Bedmart in Tucson. Within six months it developed a deep trough where I sleep and my back aches in the morning. I am 6' tall and weigh 200 lb. and sleep alone. I am told the warranty doesn't cover such "settling" so I am stuck with this turkey. Worst thing I have purchased in a long time.

Pros: good warranty service.
Cons: not very supportive mattress

Initially the mattress felt dreamy. But I soon found that i was leaving a body impression - even within a month. Finally a few years later I had them look at it under the warranty and they agreed to replace it. I got a firmer one but it still doesnt support my back that well. I appreciate their service but I wouldn't buy another one.

Pros: WAY SOFT--If you have back issues keep looking
Cons: No support--too expensive

I just bought a Spring Air Back Supporter, Haverty's calls it the "Augusta". I have had it for four days now and have a sore neck because it's so soft that I am sleeping in a bowl. I have a hard time even rolling over in it. I'm only 140 lbs. It's too soft! And the pillow top squishes down too much. The biggest problem is the edge of the mattress. It has the independent coils that are surrounded by a foam box. Well, if I sit in bed to read I have to sit almost in the middle so that I'm not leaning. It seems that it squashes down where the coils meet the foam. The foam and the coils do not squish at the same rate. Also, the thing is 14 1/4" tall so the 14 inch pocket sheets just barely fit.Buying the deep pocket sheets limits your choices of colors and price. I HATE this mattress. I got a kingsize and ripped off.

Pros: I'm not sure why this company still exist?
Cons: Very bad "Body Depressions" after just 3 months use.

You are lucky to read this post. Please don't buy this mattress. I wish I had the chance to read all the "Bad Feedback" before I purchased this USELESS mattress.

Pros: This is a beautiful, luxurious looking mattress
Cons: We have never felt so horrible in our lives!

Valleys form where you sleep, with a hump in the middle, which becomes the only soft spot. The foam top traps body heat horribly. My husband and I are both fairly light-weight (110 and 165 lbs)and both wake repeatedly in the night to re-position our bodies and have to stretch (and crack) our backs each morning. I have not had a decent night sleep in the year since sleeping on the Spring Air Back Supporter Carmel Valley - and I'm EXHAUSTED! It is affecting my attitude and daily life. This has been much more than I bargained for in a so-called high-quality product. I only hope my next $1,500 investment doesn't come with the same result. I'd rather sleep in a tent!

Pros: Soft & pillowy - good for pressure points.
Cons: Does NOT support the back. 

I have several problems I'm dealing with, such as shoulder and hip pain, plus back pain. I first bought an extremely firm bed, but couldn't sleep on it, so I bought the Spring Air Back Supporter Mattress (before reading reviews on it). While the pillowy feel was great for my hip & shoulder pain, it increased my back pain greatly.  I weigh 145, and my husband weights 195.  He couldn't sleep on it at all (too soft), and we just roll in towards the middle. After a month I returned the bed and bought a Simmons Plush Top Relaxation. It has a firmer feel, but not too firm. My back feels much better. I don't know why they call the Spring Air a "Back Supporter" because it does everything but support the back. Recommend you don't buy this bed. Also, it felt firmer in the store than the one we received at home.

Pros: Firm, comfortable.
Cons: Still off-gassing chemicals after airing out for a month.

It's a good thing I bought this from a mattress store that allows for exchanges withing 3 months. It's going back. While the mattress is comfortable, it is emitting such strong chemicals that I have awaken with a headache, runny nose, and nausea. The mattress store sent me a second one, just in case the first was from a bad batch, but this one is just as bad - even after being aired out for a month. So beware - this is something I never considered when I was shopping for a mattress.

Pros: Appears good quality
Reinforced edges and center of bed 
Nice appearance
firm when new
Cons: Poor customer service
conditions have to be perfect before they honor any type of warrenty
Sagging quadrants

Prior to purchasing a Spring Air mattress and box frame for my 400 pound Log Cabin bed with reinforced frame (rail road type ties), I described my bed to the salesperson.  I was never told my frame was not supported by Spring Air.

After about 9 months of owning a Spring Air mattress I have chronic finger and lower extremity tingling and numbness whenever I lay on this mattress.  The customer service person at Spring Air voided my warrenty without any other assistance stating they did not support my bed frame.  I was told at purchase that if I did not by a mattress cover, Spring Air would void my warrenty.  According to Spring Air, I received a card with items that would void my warrenty.  Which makes my point:  Why would I purchase a 1000.00 product knowing my warrenty was voided on the spot?  This bed has very poor quality.  The four quadrants sag.  This bed cannot even support a 120 lb person.  Rude customer service gentleman. 

Pros: Very comfortable the first 3-6 months
Cons: After 6 months it falls apart and is worthless in 4 years.

I agree with several of the postings here and am glad to find out I am not alone. The bed started out very comfortable only to notice after a few months that the surface was quickly breaking down followed by the 5 "back zones". Now, after 4 years you can take the sheets off and see huge indentions in the mattress and we have a hill in between us. I weigh 158lbs and my wife is 115lbs and we rotated it precisely as directed in the instructions. We are to the point now where we both wake up with backaches and are not sleeping well because of it. I first contacted Spring Air after a year and they told me the body impressions were "normal". More recently, I wrote Spring Air a letter to see if they will do anything about it. It has been almost a week now so I will see if they will even respond. Unfortunatly about a $700 mistake for us.

Pros: great out of box
Cons: awful after one year

same problem as other reviewer, two valleys after a year. We are not heavy people and this is supposed to be a premium product, disappointing. Buy something else!

Pros: VALUABLE LIFE LESSON on REsearching before buying
Cons: EVERYTHING,  GOOD LUCK TRYING TO SELL A USED POS    EVEN IF IT's WEEK OLD!!!

Bought a 1,000 dollar "luxury fit for the finest hotels" FOUR SEASONS mattress, it says this on the mattress, does the FOUR SEASONS hotel even use this mattress in their rooms? NO i looked it up extensively.
FALSE ADVERTISING, the mattress was a hammock within a week and i just feel duped.  Seriously DONT BUY ANYTHING SPRING AIR, whoever owns this company is up there with the Bernie Madoff's of this world at least as far as my back is concerned. Wish i had read all the other hundred reviews before buying...

Pros: None
Cons: Lasts for a maximum of six months, not ten years. Company warranty is worthless.

This mattress is of very poor quality. It began to break down after about 6 months of normal sleeping patterns. The impressions from both my husband and myself are over 3" deep and getting deeper!! We are average sized people. (135 and 210 lbs.) Spring Air will not honor their warranty under any circumstances. Please heed my warning. I have not slept more than 30 minutes at one time for over nine months, have had to begin seeing a chiropractor regularly and even went to the emergency room with a pinched nerve in my shoulder so severe, I thought I was having a heart attack.I tried being nice, professional, understanding and offering to negotiate and then went to mean, nasty and threatening lawsuits (lack of sleep will change your demeanor) to try to get a replacement or my money back. Nothing works with this company.

Pros: Are you joking?
Cons: fifteen words not enough; any attorney out there?

We bought our king size in 2002. Within a year my husband began to suffer arm, shoulder, neck pain. Went into therapy, almost had to go on disability before eventually ended up having major cervical disc repair last summer. During this same time I started with lower back pain that seemed to get worse on weekends, during summer when I wasn't working. I couldn't understand why staying in bed didn't seem to help. After checking with doctor after doctor no one could really explain why we seem to be having so many aches & pains in our early 50s. Forget sleeping, we filled our first prescription for sleeping pills about two years ago and they barely help.

It just dawned on us it could be the mattress which we regularly flipped & turned. In checking it out it is shot to s__t. No springs, box spring gone. God knows how long it's been like this. We're trying to return it now. I wish I had seen this site before we ever brought the thing home.

Pros: Not too firm, not too soft, Lasted 1.5 years at least, Inexpensive
Cons: None

My husband has back problems due to sports injury and I like my bed super soft so a pillowtop back supporter was an excellent compromise.

We used our queen sized pillowtop Alexis, Back Supporter
1.5 years before buying an overpriced king memory foam monster just because the internet said they were sooo great (FYI if you live in the desert like us, where it's either wicked cold or wicked hot, you either sink to the bottom of the bed or you feel like your sleeping on a rock, which makes no one happy. . . .)

Sometimes we sleep in the guest room when we can't take it anymore. We haven't noticed any lumping but both of us are light-average weight. Also, our guests who slept on the spring air always make sure to tell us how great it was in the morning as we rub our backs in agony.

This weekend, we plan to go around town trying to find a king version. We can't stand sleeping on our sinker that we spent 3 x the $$$ and for not even half the comfort.

Pros: it was comfortable initially.
Cons: not worth the money, it is completely worn out after 4 years.

We had slept on a Spring -Air at a friends house and liked it very much...We even drove out of town to purchase it, as no one here carried them-- the initial purchase was almost $800,for queen ...We rigorously flipped and turned as required and also had the center-support frame......after 4 years we both wake up with severe back pain..Some times hubby sleeps in the other room (we both snore) and noticed he did not have any pain after sleeping in the other bed..We went back to the store, the same chain has opened a store here in town, and were told that they could not do anything -- that we had to drive back to the original store...This thing has a 10 year warranty and we will drive back to the original store to hopefully get something done... we are anticipating a hassle, after reading some of the other reviews.
I dont recommend Spring-Air mattresses at all.