UPS Standard to Canada

Pros: Quick delivery. Never had a damaged package sent via UPS.
Cons: Pathetic customer service. Gigantic hidden fees.

Some reviews are simply a story of experience… and well folks, this is one of them. It all began when I had a few computer parts that a Canadian acquaintance wanted to purchase. After making the agreement, we quickly arranged him to send me a money ...

Pros: Easy and convenient payment from website and printing of shipping label
Cons: "surprise" COD to recipient, inordinately exhorbitant "brokerage fee", package hijacking, legalized extortion

First of all, beat UPS at this game and try this: http://www.cbc.ca/consumers/ma rket/files/home/courierfees/st eps.html Now for the rest of the story. :) I auctioned off 2 identical SCSI hard drives on eBay. Bids closed at $50 each on 15Apr06 ...

Pros: Ability to print shipping label from UPS web site
Cons: Monstrous surprise customs brokerage fee, poor service response, total rip-off!

I see I am not the only one who feels this way about UPS Standard to Canada. I wish I had read the other reviews before I shipped my parcel.

I sold a small electronic item on eBay to a person in Alberta. Using the iShip cost calculator, it...

Pros: Looks cheap on paper. Great web-based package tracking. Would make a good prank.
Cons: Insane brokerage fees, indifferent customer service.

This opinion is based on three separate shipments made from various suppliers in the US to myself in Toronto, Canada. Each time, something a little bit different happened. Unfortunately two of those three surprises were less than pleasant.

The...

Pros: None. Absolutely none. Much lower service level than the Post Office.
Cons: Expensive. Unreliable. Poorly trained staff. Arrogant management never admits problems.

My experiences with UPS over the years has led me to loathe them as a shipper. About two thirds of shipments I have received have been without incident but the other third have been lost, delayed, or expensive beyond reason. My experience is that their ...

Pros: Good tracking system
Cons: Huge hidden costs. Beware

UPS is coning retail customers importing into Canada by slapping outrageous costs for importing a simple product. The customs clearing process is highly automated. Yet they slap unreasonable fees. Pls ask vendors in the US to send you by US postal...

Pros: very polite as i yelled at them
Cons: brokerage fees no faster no local pick up points in Toronto

UPS ground is extortion. A seller paid, well I paid him $14 to send assuming it would be USPS. To my surprise the bill stuck to my window was demanding another $55 for the service of clearing customs for me(a service that by Canadian law must have ...

Pros: None that I could see.
Cons: Hidden costs than No normal human being could predict ahead of time.

I've ordered a number of things from the US for shipment to Canada both through ebay and also from websites. I've had six experiences with UPS and all were bad. The sellers think because they're sending them prepaid, there is no charge on the ...

Pros: none
Cons: - scam COD - everything - wont inform you when item was dropped off

I have used ups a few items now with poor results. First thing that I had delivered via UPS was an ebay item which I won for $40. It was a wireless network card for my laptop, coming from the USA. I told the person to see if they can make it out as a ...

Pros: Save $40, screw UPS, The look on drivers face: PRICELESS
Cons: Have to clear it thru customs yourself, more work/hassle,

2007 Update: UPS LOSES Lawsuit with Canada POST A NAFTA panel has rejected an argument by the United Parcel Service, or UPS, that their investments are being restricted by Canada Post. The company claimed the government funded network of mailboxes ...

Pros: None
Cons: Slower and more expensive than any other USP service.

I live in GTA, and I needed a good air purifier. I read some reviews on the Net, and Neoair seemed like a good option. Unfortunately, they have no dealers in Canada. The only way to buy a Neoair purifier is on the Net (either directly from Neoair or from ...

Pros: Nothing I can think of.
Cons: Unable to deliver, no customer service, outrageous surprise fees.

I too have been hit with UPS Canada's exhorbitant (if not outright gouging) "customs brokerage fee", which I refer to as the UPS cross-border tax. Oddly enough the first time I was charged this I complained to my local BBB and got a response from ...

Pros: This is the first real problem i've had with UPS.
Cons: Eliminate the logical scans.

What the hell is a logical scan?Here is my UPS nightmare. First off this is directed to the...(you're quicky losing business over this!!!), upper crust at UPS...get rid of LOGICAL scans!For those of you not ...

Pros: None compared to competitors
Cons: Unrealistic Brokerage fees and no Canadian Customer support

To cut to the point, they charge astronomical brokerage fees for cross border shipping (their own chart shows fees from 10% to 50% the package value), miss calculate duty and taxes, and are truly lacking in Canadian customer support. I have dealt ...

Pros: none
Cons: hidden fees, disorganized, terrible service

For the third time now, I have ordered a package that was unfortunately delivered by UPS from the US to Canada. Each time, I have been gouged by brokerage fees I wasn't aware of and wouldn't have purchased the product otherwise. Unfortunate, but I ...

Pros: The package arrived safely and on time. USPS and Canada Post... just as quick!
Cons: UPS… Are they just misunderstood!

December 12th., 2007 UPS… Are they crooks or just misunderstood! Don’t use UPS services. For very good service shipping between Canada and the United States; use Canada Post and USPS! I purchased a replacement pump costing $65.00 for my ...

Pros: Easy way to unload some extra cash.
Cons: incompetence, lack of customer service, huge hidden fees

My wife recently ordered a used race car track for $25.01 on ebay. The shipper wanted $40 for shipping, so she used UPS rate calculator and found UPS was $20 for shipping the item. The seller agreed. We were surprised a week and a half later when ...

Pros: Not one - they are tantamount to organized crime.
Cons: Too numerous to count - exorbitant charges for simple acts.

I was having difficulty finding an espresso tamper to go with my Saeco espresso maker locally until I happened on an online retailer just across the Straight of Juan de Fuca in Washington. The town that this retailer was located in is so close that I can ...

Pros: None, zip, zero, nada.perfect to inflict on a worst enemy
Cons: Everything I mentioned in the review.

I have been lied to repeatedly over the course of this week, by no less than 5 different ups workers. I purchased an antique bike from the u.s., paid an initial 90$ shipping. The ups driver leaves a card at my front door on Dec 18, saying I owe them ...

Pros: -Quick customer service response.
Cons: -Outrageous Brokerage Fees -Late shipments non-refundable

Exact same brokerage problem here... charged $20 on a $23 item, on top of the $12 shipping fee. Still, a much cheaper learning experience than the $100 fees some of you were required to pay. Anyways, the shipment was late and I sent UPS an angry email, ...

Pros: None. Use United States Postal Service.
Cons: Many. See above.

I just received an item purchased and shipped from the USA to Canada. The item was worth about $24. Cdn and shipping (which I already payed for) was just under $15 Cdn. Before ordering I checked the UPS web site and found a section titled "Rates for ...

Pros: None.
Cons: Expensive, slow, poor quality.

This may be one of the most interesting epinions you will ever read. Why do I say that? Simply do to the extent of insider information that will be disclosed here for your reading and reviewing enjoyment.

I work with UPS (pronounced...

Pros: none
Cons: price

Every bought things over the internet, knowing full well that they're from the States? Knowing that if you live in Canada, you will have to pay 1.5 times as much for that item because of the exchange rate, but went ahead with an order anyway? Well I...

Pros: If you are lucky, you will eventually get your packages.
Cons: If you are not lucky, your package will end in the city trash!

“Those who do not learn from history are condemned to repeat it.”
George Santayana

My package started travelling with UPS, on June 5, 2001, but it never arrived and it will never arrive.

There are two very estrange things that...

Pros: None
Cons: The most expensive alternative.

Upon the birth of my child last year, a friend shipped a present to us from Washington state. Unfortunately, my parents forgot to tell him - DO NOT SHIP ANYTHING TO US VIA UPS!
It is amazing to me that UPS can get away with charging the brokerage...

Pros: Three attempts were indeed made to deliver the item, on time. Tracking seemed accurate
Cons: Illegal (if forced) brokerage, disbursement and COD charges. no proof of payment to CCRA provided

First, very briefly I'll explain how I got duped by UPS. I ordered a roach repeller from the US and the shipper sent via UPS. They lost it and I never got it. He resent via DHL and I received it, paid nothing else for it. I then ordered 3 of the ...

Pros: fast, cute delivery guys
Cons: expensive, brokerage fee way to high, often do not ring, unreachable pick-up office

I've used UPS maybe 4-6 times and maybe 2 times don't include some sort of drama. One time I came home and saw their paper stuck to my door that said they'll be back the next day. I stayed home that day and waited for my package to arrive (since their ...

Pros: Give job to people
Cons: Brokerage fees = legal fraud Poor delivery service. Broken package more than USPS

I buy a lot of things from ebay. Often shipped from USA to Canada. Unfortunately every time it's shipped via UPS it's nightmare over nightmare. Hidden fees and unjustified are common on shipments As an exemple for a value of 65.61 CDN. There's 9.86 ...

Pros: Cured my low blood pressure
Cons: TWENTY-FIVE DOLLAR brokerage fee for one little parcel is indefensible!!!!

I was unable to find the Intel Pocket Concert Accessory Pack in Canada, and no online seller would send it to Canada directly, so I ordered it through Amazon and had a friend in the US redirect it.

It might have been cheaper if I had flown to...

Pros: None
Cons: Slow, poor customer service, expensive

So slow, the USPS is much faster. The customer service is horrendous, They do not return calls as promised. They offer no solutions and there response is too bad you item takes forever that is our policy. They offer the worst customer experience ...

Pros: Nice brown uniforms and trucks.
Cons: Insanely expensive for service slower and more brutal than the post office!

I once ordered a book for $5.00 that ended up getting sent to me here in Canada from the states via UPS. It arrived with them demanding $30.00 for their brokerage fee in order to receive it!!!!! This happened a couple more times until I started avoiding ...

Pros: Decent Internet Tracking
Cons: BROKERAGE FEES!!

I recently ordered an electronic part from Florida to Barrie, Ontario. The part cost $115US. Shipping
was (at first) a reasonable $10US. On day 3, I noticed
it was held at the border for "More Customs Info Required."
I got a call that...

Pros: Are there any?
Cons: RMS collections.Masters at harrassment.

As the owner of a small business I frequently do business with vendors in the USA. Until reciently I had an independant brokerage firm do my customs clearing on UPS ground shippments to Canada. Unexplainably,they droped me. I received a call from UPS ...

Pros: Good understanding customer service
Cons: Horibble delivery service

I get many packages delivered to me, i have tried ems, canada post, fedex, usps and various smaller campanies. And UPS remains the worst!I have no idea why these people are in business here in Canada. Anyways here is what happened.A ...

Pros: To my knowledge UPS has never smeared goat feces on my packages.
Cons: Brokerage fees, lost packages, incompetence, neglect, and ugly, ugly trucks.

I've received several shipments from UPS some from the States, some from Canada. Virtually every single shipment has been screwed up, somehow. I've paid larcenous brokerage fees (and have sent one package back because the fees exceeded the value of ...

Pros: Nothing good
Cons: never use

I have very bad experience with using UPS to Canada. I sent my household items (old shoes, pans, books, photos, sheets etc.) in the big box. I read carefully instructions and called operator to make clear how to print paper for border clearing. Then I ...

Pros: Ground: No benefit to you. Excellent benefit to UPS or similar shipper.
Cons: Ground: Takes longer to get to you than 'Air', and you pay much larger fees.

Hello folks, I recently ordered a Battery Charger/Batteries from on online U.S. retailer to be shipped to Canada; shipped via UPS WorldShip: Expedited. From my research I have gathered the following: 'Additional Brokerage fees' charged by UPS do ...

Pros: Fast, positive, response by Customer Service to e-mail.
Cons: The imposition of brokerage fees at all.

I had occasion to have sent to me a package from Chicago.
It was a gift from my sister-in-law. She prepaid it. When it arrived here in Canada, I was presented with a $35.00 brokerage fee. I wrote to UPS H.O. explaining to them that
no...

Pros: Parcels Arrive Safely
Cons: The "you can't have your parcel till you pay us" extortionist brokerage fee

UPS is run by people who know rackets. I think they must be run by the mob or something. If they were upfront and honest, they would include this "fee" in the price to send the package, not surprise you with a "we'll let you have what you own when you...

Pros: Sometimes you just cannot avoid UPS Canada.
Cons: You must spend time and do work to save $30 plus.

Survival Guide: How to receive international package from UPS Canada when you failed to have it shipped in any more reasonable way, without paying unnecessary brokerage fees and still keeping good credit record. Somebody surprised you and sent you ...

Pros: none
Cons: Pick one.

Just recently I subscribed to Diect TV. When Direct TV send equipment to a customer, it uses UPS's adult signature required option. Which means that the receiver cannot waive signing for the package. I rent an upper flat and my door is on the side of the ...

Pros: None
Cons: Industries highest brokerage fees, horrible customer service

I recently recieved a letter from a company named R.M.S (Recievable Management Services), an agency who acts on behalf of UPS to collect unpaid fees. They are threatening "Juristic action" if the brokerage fee of $22.87 is not paid in full within 10 ...

Pros: None. Probably the slowest of all premium couriers.
Cons: Everything. Time, money and hidden fees. Plus rude drivers who seem mentally taxed.

The brokerage fees charged by UPS and now Fedex are complete robbery. UPS is by far the worst. Last time I had to deal with this UPS wanted $53 for $40 worth of specialty paper. The UPS drivers know the routine and are miserable. All day they get to ...

Pros: There are NO pros to shipping with this company.
Cons: Motor was 69 grams cost $24, shipping cost $15 + hidden fees.

I have just purchased an outrunner brushless motor from an online website. The Alpha 400, a fairly small sized but very powerful motor which will be used in my R/C plane. The total weight of this motor is 2.1 oz or (69 grams). Overall Diameter: 1.1 ...

Pros: Drivers are courteous. Delivery times are adequate.
Cons: Hidden fees for cross-border deliveries are an insult to every customer.

I'm not sure how UPS Canada stays in business. Everyone I know who has received shipments from out of the country through them has a huge horror story about their insane brokerage fees. I only have two, as I now refuse to use UPS for any of my ...

Pros: When the delivery is done by another driver, they are nice and on time.
Cons: Horrible customer service. They don't care about your shipment at all.

So, the driver comes and complains that we should tell the shipper that we don't need to sign for stuff in our area. Then he takes three steps into my house while I try to sign. My dog growls and the driver gets all crazy and starts kicking the crap ...

Pros: good tracking
Cons: outrages brokerage fees, poor customer service

I purchased a cell phone recently from ebay, it was from US in Tampa bay. I only ordered from the internet minimal times before and have never been charged anything but GST and PST to enter Canada. So I phone UPS today to track my order and find out it ...

Pros: none, their services suck big time (see comments in cons section)
Cons: everything: high fees, bad customer service, slow shipping. They basically suck.

Just received a 130$ video card purchased on eBay and got dinged for an extra $63,25 for UPS "brokerage" fees and whatnot. Here's the actual breakdown of those mysterious fees, as provided to me by their awful customer service: COD CHARGE $4.25 ...

Pros: None
Cons: Brokerage fees

Watch out for those hidden brokerage fees. They can end up costing you more than the items are worth. When I complained I was given a polite p'o' letter. When you use their slow service, they don't tell you the brokerage fees up front -- you only find...

Pros: Proves that crime pays, big time.
Cons: Absolutely ridiculous brokerage fees.

Who'd have thought that such a large and seemingly reputable company would so blatantly scam it's customers with OUTRAGEOUS brokerage fees. This is a clear money grab, with absolutely no regard shown for the customer. On a $200 GIFT from the US to ...

Pros: Supposed to guarantee safe arrival of package.
Cons: Unbelievable fees (a fee to pay your fees, for instance). Very poor service.

My experiences with eBay have been for the most part satisfactory and at the very worst slightly annoying. That all changed when one of my sellers insisted on using UPS to ship my package. One day I was greeted to a slip saying that the first attempt to ...

Pros: the shoes fit
Cons: UPS and Margaritaville footwear both stole money from us.

Apr 10/08 - We ordered shoes online from Margaritaville Footwear in FL, paid for the shoes (69.95) AND shipping (@ 35.00) at time of order. We got a call from UPS Canada when the shoes arrived and were told someone had to be at home because the item was ...

Pros: None. Got that? None.
Cons: The dog poo of couriers.

My package took over three weeks to get from Virgina to Victoria. It went across the continent twice and across the US canadian border 9 times! Okay, I'm not going to complain to much. All I need to do is show you the itinerary of my shipment from ...

Pros: Fast and efficient (but not friendly) service until I handed the money.
Cons: Rude/defensive when accused of failing to provide full disclosure of added fees schedule.

Judge for yourself. I pasted below the complaint I filed with the company. Their reply follows. MY COMPLAINT: The recipient is being asked to pay an additional $63.00 to accept delivery of the package I sent to Canada. Needles to say, I ...

Pros: Nothing
Cons: Sickeningly high prices

I just returned home to find the tires I ordered from Tirerack had been delivered--just in time for winter!

Then I looked at the bill.

OH MY GOD!

In addition to the $130.00 that I paid Tirerack for shipping, UPS added:...

Pros: Improved service, pro-active, early delivery, online tracking
Cons: Past history of problems

I've recently been shipping parcels from the US and have experimented with the different carriers. In the past, I understand that UPS has been clearing the products through customs themselves and charging the exhorbitant fee of $30+ for processing. In...

Pros: NONE
Cons: OUTRAGEOUS BROKERS FEES & Have horrible Customer service personal.

Well this is my story, my brother who lives in Orange County New York he bought me a Present for my birthday and since he couldn't come and give it to me in person he decided to send it via UPS Standard shipping it was a Pioneer DVD-R drive for my PC, ...

Pros: Fast service
Cons: Recipient is charged "hidden fees"

Always use the USPS instead of UPS when mailing a package from the USA to Canada. Always. Always. Always.

UPS charges a horrendous brokerage fee on packages that cross the border. A brokerage fee is the fee charged for conducting a package...

Pros: none
Cons: everything

first of all i wanna describe UPS in just one word. UPS SSSSSUUUUXXXXXXX!!!!!! Now reasons: 1) I purchased a computer system last year from states worth around $1300 CND, so they charged me taxes and stuff of around $250. I was like ok it's a ...

Pros: If you clear the parcel yourself it's even cheaper than Canada Post;
Cons: Excessive fees for a surprisingly quick and simple procedure;

UPS wanted about $14 CDN for brokerage, disbursement and other fees, I got my parcel for $4.88 CDN. Some tips, if you're from the Montreal (Canada) area: BEFORE YOU BEGIN: If the parcel arrives at your door without UPS having called you to warn you ...

Pros: At least it gets here!
Cons: SCAM!!! Massive brokerage fees!

You pay more in brokerage fees than in shipping. The basically hold your merchandise for ransom. Steer clear of UPS!

The stuff does get to the destination. Brokerage fees have been more than the cost of shipping and merchandise combined at...

Pros: ** RIP-OFF! ** ** SCAM! ** ** HASSLE! **
Cons: Definitely: TO AVOID!!!!!!!!!

I WON'T TAKE A LOT OF YOUR PRECIOUS TIME, BUT i SHOULD SAY THAT UPS "SERVICE' IS A PIECE OF SH-T, BECAUSE OF THEIR EXORBITANT HIDDEN FEES (CUSTOM BROKERAGE FEES, Credit fees, paper fees etc.) My history. 1. They didn't call me in time of delivery (I ...

Pros: Absolutely none
Cons: Everything.

I have had problems with every one of my UPS deliveries over the last 5 years.  Every one of them.The most recent problem still hasn't been resolved.  They tried to deliver when I wasn't home and were supposed to return Monday.  ...

Pros: The people at the store and UPS International were courteous (but not helpful or knowledgeable)
Cons: Consumer is charged hidden fees and package is held hostage until they are paid.

I sent several small birthday gifts to my daughter who lives in Canada through a local independently owned UPS Store, paying $22 shipping charges. The package was delivered with $27 in COD charges. After multiple phone calls and much misinformation ...

Pros: the dishonest theatre in which the company deflects the client from ever knowing about fees
Cons: read the piece.

 Beware UPS hidden fees. I used the UPS store on Cambie near 18th yesterday. I asked whether they did regular postage. The man said yes, put my large envelop on a non-metered scale and charged me $3.52. After paying, he then said, 'everything's ...

Pros: Online tracking
Cons: Customer service
Delivery date
Customer service again
Broken promises

I shipped a item to my girlfriend who lives in washington from the ups store. I was told that it was guarenteed delivery by a certain date or else a "full or partial refund". A day after the scheduled delivery date it was delivered but she was also ...

Pros: - None!
Cons: - High/excessive Surcharge brokerage costs to end customer

Not that costly for the sender (which is why many senders from US use it), but high cost for receiver.  Surcharge customs "brokerage" fee that really just seems like extortion from UPS billed to end receiver.  Usually 2-3 times the original ...

Pros: arrived in good time all be it a day late
Cons: rip off brokerage surcharge

IM from England I ordered 3 digital cameras from a company in china on a first time trial ,they arrived in good time and they put 95usd as the amount the items were Worth, that was fine .but I did get charged import duties in the form of 17.5% vat and ...

Pros: It's convenient.
Cons: Hopefully with fingers crossed and divine intervention, your package will actually reach its destination.

Sadly, we have found that UPS loses a good 10% of all packages shipped. If you think you are safe if you submit a claim if they lose your package, you would be sorrily mistaken. See, half of the time UPS will tell you that the box you ...

Pros: I hate UPS I HATE UPS I HATE UPS
Cons: I HATE UPS I HATE UPS I HATE

May 13 09 package sent from Philippines. Paid more than $200 for shipment.The agent who picked up the package from my sister's house told her not to write the exact amount or else she will pay $20 more for every $100 excess. The guy himself wrote the ...

Pros: There are none. Use USPS or a reputable courier firm.
Cons: Are they vying for "worst customer service of the century" title? They have my vote.

Every once in a while I need something from the US from a firm that insists on using UPS. Perhaps shipments within the US are OK. I have three horror stories to tell, but will limit myself to one. The item arrived with a bill for approximately the value ...

Pros: can't think of any
Cons: massive fees...  will not deliver to my door. 

I live in a condo complex and my home office is just upstairs from my front door.  The UPS delivery guy arrived, (heard and saw the truck).  I was in the middle of composing an e-mail so I wanted to finish off a thought and run down to pick up ...

Pros: Reasonable delivery time.
Cons: Ridiculous brokerage fees.

I ordered a fifty dollar cell phone off eBay. When it arrived, I got dinged with $32 worth of import charges - of which 84 cents was GST, and $31 was the UPS' brokerage fee.

If they're trying to kill the cross-border eBay market, they're off to a good start.

The UPS website is also misleading/incorrect. It states their brokerage fee for an item of that value is $19. Be wary of trusting their website for reliable brokerage information.

Pros: Online tracking
Cons: Brokerage fee (Hidden charges)

A friend was sending me a parcel from Los Angeles (I'm in Toronto), and after using the "Estimate Cost" feature in the UPS site, we decided that it would be best to ship through UPS since the rates given were reasonable.

But when the parcel was delivered, I had to pay a brokerage fee of $29.96 (around three dollars less than what was charged for shipping). Apparently, this fee was for conducting the parcel through Canada Customs, a highly automated process that should cost UPS less than a dollar (UPS doesn't charge the brokerage fees for express shipping).

Needless to say, I am very disappointed and will never use UPS again.

Pros: none
Cons: do trust them

Lend me your $1,000 camera and then I lose it. Who's responsible? Obviously, I am. One way or another, I have to replace the camera. I shipped 4 boxes of books to Canada (to myself for my work during a sabbatical in Canada). Three arrived and one did not (just short of $1,000 worth of books). My employer paid for the shipping, so I had no say in the shipping. The boxes weren't insured. So, the big question is who is responsible. UPS will pay $100 (which won't even cover the shipping for replacements). I entrusted UPS with books critical to my work. They lost them. They should be responsible. I still can't quite gather how they managed to lose a box. Ineptness? The even bigger question is just how rampant among corporate America is the ability to avoid responsibility? It seems to be the rule rather than the exception from my experience. How do we fight this trend?

Pros: I can't see any positive argument.
Cons: Poor service, outrageously expensive fees.

I experienced many times UPS in Canada. I now refuse to have something delivered by them especially from U.S..

They charge unbelievable custom broker fees. They are slow and refuse to deliver at home during winter!!!!

Pros: None that I can think of. Why would anyone pay for this kind of service?
Cons: IRRESPONSIBLE, CARELESS, EXPENSIVE- you can pay high shipping fees and lose your merchandise simultaneously!

Made a purchase on eBay and it was shipped from Texas to Canada.

Driver mentioned package was dropped because the box was so badly crushed. It happened to be a digital camera. UPS Canada said it they could not send a rep to inspect but would accept pictures. Was later informed that they would cover repair costs but the process had to go through the shipper. UPS in Texas is saying no because the repairs are higher than the value on the package.

Do they not have a RESPONSIBILITY to deliver something exactly as they received it? They certainly accept their fees. Since when does shipping carefully or repairing shipping damage depend on the value pasted on the box? How do they handle heirlooms (shudder)?

Pros: It's still slightly cheaper than driving to get it myself.
Cons: Hidden fees and not so fast

Always hidden fees when sent from US. Twice I have payed the fees at the door only to be sent a bill later saying I own them more. Can't believe people do business with them. I will no longer buy from companies that only ship UPS.

Pros: Shipment tracking
Cons: Insane brokerage fees
Not any faster than USPS for most shipments

I've had 2 experiences with UPS shipping to Canada, and I have nothing good to say about either of them. First time I bought bike part (got a great deal on eBay) for US$60. The package got to me in 6 days, and I was home to receive the package, however the brokerage fee was over $800! Both the seller and I tried to contact UPS about the fee, but they refused to do anything about it and eventually destroyed the item. Luckily, I got my money back, but the seller got screwed on that deal. The second time, I ordered some shirts which worked out to US$14.61, just under the limit for a brokerage fee (so I thought). But no, I got home to find a message from UPS saying I owe $19.92 in brokerage fees. I've learned my lesson now, I will not buy from online retailers or sellers that use UPS.

Pros: Tracking of your package through their web-site
Cons: Massive brokerage fee

I ordered two books off a US on-line site. I thought I was getting a fantastic deal as I only had to pay a measly US$2.00 plus US$10.00 in UPS standard shipping. I felt good about my purchase until I was burned by UPS with their hidden fees. When the package showed up at my door I had to pay a brokerage fee of $18.75 (plus applicable taxes) for a package valued at only $20. The taxes I didn't mind paying. It was paying such an insanely high brokerage fee that was an eye-opener. Needless to say, with much cheaper alternatives out there (e.g. USPS), do yourself a favor and don't use UPS to ship to Canada, _ever_!

Pros: Shipping itself is good
Cons: UPS brokerage fees are hidden.

I received a bill from UPS Supply Chain Solutions, Inc. for the amount that I did not have knowledge about. A Canadian customer of mine chose UPS Standard to ship a product back to me for repair under warranty, which was stated on the form. I tried to dispute the charge and contacted 4 persons at UPS. They insisted on the charge, so I had to pay. Under Uniform Commercial Code, what makes a bill enforceable to collect is a contract between two parties, the collecting party and the paying parting. The contract can be in writing, verbal, or in action. I did not have the chance to know the charge and I did not have the chance to refuse it. I felt I was unfairly treated. By the way, I am in the US.

Pros: can't see any
Cons: bad bad service

i don't know how UPS canada can survive here without getting sued by any class action, compared with Fedex, their service really poor, to clear the item with same value across customs, FedEx charged much much less (75% less) broker fee than UPS, FedEX have a 24*7 customer service, while UPS only have a 8am-8pm, Mon-Fri service line,

i got charged so much for the so called "broker fee", like day light robbery!!!

Pros: NONE use USPS
Cons: Roughly treated packages High Fees

Just got an item online, paid $220 plus $20 for shipping,
item arrives and now they want another $86 for Brokerage fees.

DO NOT USE "UPS" FOR ITEMS THAT HAVE TO CROSS THE BORDER

Pros: delivery was fast
Cons: the brokerage fees left a sour taste in my mouth.

I happily recieved my packaged today that came from the States. However, before I could touch it I had to shell out $23 for brokerage fees. Looking at the receipt, The GST for my shipment was only $2.26, which meant UPS charged me $17.30 + taxes for brokerage. Smart readers will figure out that the brokerage charged here is almost half of the value of what I'm shipping in.

Guess I'm going to try to dodge the brown shirts from now on.

Pros: They think like Military
Cons: Screw soldiers out of getting awards by holding shipment hostage.

PLEASE READ THIS!!! YOU CAN "SELF CLEAR" YOUR UPS SHIPMENT> I ordered some Military Replacement ribbons from a reputable Surplus store to put on my uniform for when I march in Veterans Parades. UPS Claims I owe 40.21 for these for clearing them. Folks, A broker is a person who clears COMMERCIAL shipments. He or she, among knowing Customs Acts and Regs, Stands in line to get your goods cleared. ALL YOU NEED TO TO IS TALK TO CUSTOMS. Get your docs Faxed, and go to a Customs Office at any International Airport, get it stamped and all you will pay is Duty and Tax. Iwill fight this tooth and nail. They claim they have "Power of Attorney" over personal shipments. DON'T LET THEN GET AWAY WITH IT!! BOYCOTT UPS

THANKS UPS FOR SHOWING HOW YOU FEEL ABOUT VETERANS.

You SUCK!

Pros: Nothing
Cons: Everything

Having used UPS numerous times, i can definitely say they are a bunch of greedy scam artists! Their brokerage fee, or sometimes called entry prep fee is scandalous.I even get billed for items i've paid for and they also have their own collection agency, which is also bogus. It sure has cut down on my eBay shopping.One time, the driver thought i didn't want the parts i bought and paid for,including UPS shipping fees, and they returned them back to to the US. The driver apologized; it was his mistake, and i phoned UPS Canada, and they said i had to phone UPS USA. It was their screw up, but they don't take responsibility for it.Don't use UPS?

Pros: Ubiquitous shipping outlets
Cons: Slapdash customer service service

UPS is known as Brown in the States because it is standard, very unexceptional and predictably unremarkable. Here in Canada it does not meet up to those very minimal characteristics -- UPS Canada can't get the simple things done right, much less cope with a border.

Pros: Can't think of a single PRO for such a crappy company!
Cons: Too many to list! Can't believe they are still in business.

Got a nice package via UPS for $120 and with a pleasant surprize of $60 that I get to pay for "brokering" wheee Where does that money go? not to improve their service thats for sure!

In fact they have some new policies just to make you life miserable. If you don't have your tracking # they will not give you your parcel that has your name on it EVEN WITH PHOTO ID!!. This is after I drove 45min to get to their depot that I found out they changed their policies.

When I finally did get my packed it had the crap beat out of it!

This is not the first time I have been screwed by UPS but I can guarantee it will be the last!

Pros: At least they update their tracking system once a day for overnight packages.
Cons: No effort made on their part. No customer service available outside regular business hours.

I was waiting all day for a UPS Red Label overnight package to arrive. All day long they showed it as "out for delivery", until 9PM, at which point it showed as "wrong address".

I verified the address from my receipt, its perfect. And UPS Ground delivers to my house 3-4 times a week. But the overnight driver couldn't find it.

Did they call? No. Did they even try find the place? Who knows. And of course by 9PM they're closed.

Good thing it wasn't a kidney. But if like me you have a house in escrow, I wouldn't rely on these people.

Accidents happen, but a real company makes an effort to live up to things like "Overnight Guaranteed"

Pros: reasonably fast
Cons: criminal non-disclosure of what to expect in "brokerage" fees

This is another story just like the other ones here.

I ordered from an unsuspecting individual (that made two of us) in Ohio who hadn't shipped to Canada before. He tried UPS, and when it arrived at my door I had to shell out $45 to the guy.

Pros: Fast delivery
Cons: BROKERAGE CHARGE RIPOFF

I placed an order from an online store in the States a few months back, and it shipped by UPS. Well, for this $40 order, I was charged an additional $30ish for "Brokerage Fees". I paid, after being angry, and promptly forgot about it.

Well, this evening, I got home to a "Service Notice" notifying me about a $56.02 charge for an item that I bought on eBay for just over $120. NO MORE.

I WILL NEVER USE UPS TO SHIP FROM THE STATES EVER AGAIN.

Pros: none relative to other shipping methods
Cons: insane surprise brokerage fees

I shipped an item to Canada via UPS for the first time last week. My customer was hit up with $55 US in fees on two items worth $193 in total.

I pick up the majority of the fees for the customer. I would like to suggest to Canadians that when they ask that a seller not use UPS, they spell out United Parcel Service. It is too easy to confuse UPS with USPS. Similarly, when you ask for USPS shipping, spell out US Postal Service.

Pros: The package showed up.
Cons: HIDDEN FEE'S

I ordered a 52 dollar item off ebay and was hit with a 36 dollar charge.. only 6 dollars was actually money that went to customs.

These hidden fees are horrible I am not going to touch this company again with a ten foot pole.

Pros: Definitely none.
Cons: Slow shipping, incredibly high brokerage fees, trashed package

A week ago I bought for 44,32 US $ worth of goods from an Ebay store based in the United-States. The company wasn't overcharging me, or so did I think, making me pay 15,12 US $ for the shipping for two items.

When the package got home, however, I was charged 43,88 CAD $ brokerage fees for the items, which is 39,25 US $ with the current rates. All in all, I paid 54,37 US $ only to send the package a couple miles north across the border, which represents almost 123% of the items net value.

The box used to ship is a total wreck, at least the shipper took care of putting some bubble wrap inside, it barely saved its content.

Pros: NONE
Cons: everything you can think of

this is the most ridiculous fee. i was just delivered a package that was worth about 100$ and ended up paying 59$ in brokerage+taxes. since when was there some fee where you were required to pay almost 50% of the products worth!?!? definitely never using UPS again.

Pros: Brown trucks are sure nice to look at!
Cons: Just about everything else!

It's already been said numerous times but I will say it again. UPS brokerage charges are an absolute scam. Overpriced compared to other shipping companies and even more drastically overpriced when compared to actual brokerage companies that specialize in clearing items.

UPS and customer service are words that simply do not go together. In a nutshell, they don't have any.

Heaven forbid you should have a problem with a shipment as trying to get insurance out of them is like pulling teeth and more often then not your claim will be denied.

I have also just recently learned that most of their delivery guarantees into another country are null and void if there are any customs delays. How cool is that! UPS is going to charge you a ton of money for not only shipping the item, but also to look after clearing it with customs.............but if something goes bad, don't look to us to honour our service guarantees as we just blame customs in your country! UPS offers a guarantee and then has a dozen different ways to get out of it! PERFECT!

Pros: great way to waste 2 hours of your day on the phone!
Cons: brokerage fee is highway robbery!

I customized shoes at the adidas store in NY and they said they would ship it to me in Toronto free of charge (I paid for the shoes in store) To my suprise and utter disdain I was being charged an $85 C.O.D fee... $34 in taxes and $51 in brokerage fees on an item that is listed as $0 duty!! What can brown do for me? At least they chose an appropriate colour to describe themselves!! Anyways, I called UPS and the lady told me that any item that is being shipped with a CAD $20 or less value will not be charged a brokerage fee for ground shipping. If the item is shipped by air, there is no Brokerage fee (incl in shipping fee). Moral of the story: NEVER USE UPS TO SHIP FROM US TO CANADA!!

Pros: tracking system via the internet is interesting in determining the whereabouts of items.
Cons: extraordinary fees attached, without prior notice, to any items being shipped from usa.

I have now been "burnt twice" by using ups. Our friends made the mistake of shipping us a gift from Boston. The gift (worth 89.00) cost us 67.00 more upon delivery. A dress recently purchased online, was shipped ups and an cost an extra 55% upon delivery. I would suggest that if buying from the states, even new items, that you determine what shipper is being used beforehand. Anything that I have purchased using fedex has never had a brokerage fee attached. Down with UPS!!!

Pros: None. Average delivery time, nothing special.
Cons: HUGE rip off. Brokerage fees almost $50 on a documented NAFTA covered item ($0 duty)

Buying a product from the States that fell under NAFTA, I simply assumed my shipping costs were paid and I was not going to be putting out any more money. Well, UPS made sure that wasn't true. Despite knowing that there was no duty, I was charged almost $50 Can. by UPS to figure out the duty. Yup, they charged my to figure out a duty that they knew was not applicable. I didn't mind having to pay the GST on the product, but having to pay UPS to have them calculate duty on something they know will be duty free because it's been shipped with documentation that it falls completely under NAFTA is ludicrous and, in my opinion, nearly criminal.

Pros: They ship things. Also, they update their tracking numbers often.
Cons: USPS is cheaper in every respect, and just as dependable.

I'd rather just post a picture than describe how I feel about UPS's deceptive, mediocre service. http://img209.imageshack.us/my.php?image=upsstandardvg7.jpg

Pros: None
Cons: You name it, they rip off Canadians!!

I ordered some camping equipment which arrived via UPS in three boxes. I was charged $35 for each box even though they arrived in the same shipment and were cleared at the same time. Regardless of the cost UPS automatically adds $35. Somehow, the post office can clear items for only $5.

Pros: Nothing
Cons: Everything

I recently had an item shipped from the United States to my home in Calgary. When it arrived I was shocked to learn that I owed UPS over $85 in tax and brokerage fees. That is over 1/5 the value of the item and a complete rip off! A couple of years earlier I had a new set of golf clubs shipped from Texas, there again, I was charged outrageous fees of well over $100. What really made me angry is that they left the golf clubs sitting on front porch in plain sight for anyone to steal!

Pros: There are other companies out there!
Cons: Poor customer service, problems happen everywhere, it is how they are dealt with that matters.

UPS has the worst customer service ever! They do not care about their customer. They will not admit their mistakes and when you insist to talk to a supervisor, they put you on hold forever. Being put through to a voice mail and being told they will call back within 2 business days is not my idea of customer service. They are certainly not the only courier company out there. I have had an account with them for 3 or 4 years, but no more. A simple apology is all it would take from them but they are too arrogant for that. Consider yourself warned, when there is a problem, they don't want to deal with it.

Pros: None. Offers similar to any shipping company. Potential financial incentive for shippers.
Cons: Massive hidden fees. Lousy customer service which borders on rudeness.

United Parcel Service (UPS) charged me $16 to import an item worth $20 from the U.S. into Canada.

It's possible to reduce this charge by calling UPS by phone and paying all the fees in advance by credit card. Tracking number is required so the item should be en route!

UPS acts as its own broker when shipping items across the border, allowing the company to charge outrageous fees comparable to the price of a relatively cheap package.

First try to get the shipper to use another shipping company. Failing that, review the following page for UPS customs fees:

http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

Note that the following services: UPS Express Plus, Express, and Expedited Services offer to waive the Brokerage Fees. However, keep in mind that these are much more expensive services, and you'll still have to pay taxes on the value of the goods over $20 for a commercial shipment (and $60 for a personal shipment), and note that there are also "disbursement" fees AND a separate fee for COLLECTING the money from YOU! This fee is the one UPS waives when you pay willingly by credit card beforehand.

My advice is to stay away from this cheater of a company.

Pros: Tracking... not much else.
Cons: Same speed as USPS airmail, ripoff hidden charges that you wouldn't be charged with UPS.

I had a package sent from California to here, in Toronto. It took 5 business days exactly. That's not much faster than USPS airmail. It costs more too, but you get tracking and insurance included.

The item I received was marked as a gift worth $10US. I got slapped with $21.34 Canadian for brokerage fees, customs duties, handling fees, taxes, and some other stuff I never heard of. Wow, absolutely ridiculous. AVOID UPS AT ALL COSTS!

Pros: Hummm... they are very successful at making people angry
Cons: All of the above with a hint of A lot more

Oh My god ... How can I begging.

Well first off, I didn't get the product I wanted due to lack of information, but that is another story...

I bought 4 little rubber seal that go around the piston of brake calipers...
the part # is very hard to find and I was certain I had found it state side.

I placed my order and got my tracking number from the merchant. Yeah...
once it got to my door I fell on my a$$. the cost per rubber ring is 12$ .. not too bad if you consider they are Brembo brake parts and come with a "premium" price.

I couldn't believe it. 40.08$ custom and tax fees: WHAAAAAAAAAAAAAAAAAAAAATTT???

I buy for 52$ of parts + 16$ shipping ... which is somewhat expensive for about .2lbs of merchandise...

+40.08$ UPS Crooked Custom fees...

total: 109$ (let's not forget the 0.65 insurance charge)
OMG now that I have just calculated the total .. I'm even more P1SSED

Pros: Fast shipping to canada trackable.
Cons: they are crooks, they need to burn in hell

Ok ive bought many things from the US and have had it shipped using UPS but have stopped using them cuz of their surcharge in brokerage as im in canada. You wanna avoid ups broker and duty i called them up and asked them how to do it and this is what the lady said on the phone to do. ONe ask shipper to mark a value of 15USD. You take the risk of it getting lost or damaged but tell them to pack it very well . UPs has never lost a package of mine. Secondly if its a gift you tell them to mark a value of no more than 40USD. you are allowed up to 60CDN value in a gift. example ur cuzin sends u a a dvdplayer tell them to mark it as a Gift in customs with a a value of 40USD or lower. this will get you accross items from us into canada duty free. MOst shippers on ebay will do this if you explain to them that ups charges insane broker fee's ups rarely looses item or even damages em it all on the packaging.

Pros: nothing nice about UPS and their service
Cons: Will not recommend even to my enemy

UPS are getting away with SCAM which they have created and we, the general public are paying the price because UPS are using the parcel and holding us for ransom.

I have order an item from the US, the cost of the item is $17.84 but UPS charges a broker fee of $21.02. Unfortunately I was not home and reject the packages. When call the Customer Rep and they are not there to help but to block any complaints.

I have also send a e-mail to UPS about my complaint but I am sure it will not be answered or resolved due to the Customer Rep's behaviour.

I have verify in the UPS website and found they themselves did not follow their Rates for Customs Clearance into Canada. In there it indicates for vale for duty $0.00 to $20.00 there should be no fee. Even if they convert my value greater than $20.00 the custom brokerage fee should only be $7.00.

I am fighting the principle and I do not like to be ripped off by big guys.

Pros: None
Cons: Ridiculous fees. They charge MORE than the cost of the item.

I bought an item from a US company. The cost breakdown:
- $35.50 cost of the item (Vendor)
- $ 5.85 customs charge (Gov't Canada)
- $20.00 brokerage fee (UPS)
- $14.50 shipping (UPS)
- $ 4.25 COD fee. (UPS)

Total cost: More than $80

What kills me is that they tried to charge $4.25 for collecting the money from me!

I refused to accept delivery of the item and sent it back to the vendor for a refund.

Pros: None!
Cons: Many..... would never ever ever use them

A gift for $21 was sent over a month ago to me from the US. I have been using there tracking system (which is pretty much useless) and have now contacted them on several ocassions. My $21 Canadian gift has been sent to the wrong address in BC. When they finally decided to deliver it... they wanted $25.06 in brokerage fees. Since when do we pay duty etc. on a gift???? Also on the several occasions that I have contacted me I have got lip service.... someone will contact you tommorow etc. Well I'm still waiting for my parcel and I don't anticipate receiving it anytime soon at this rate. I went to contact UPS again today and they are having technical difficulties (on the phone line) and I could not get through. Technial difficulties all right!... How do these people stay in business?

Pros: They have a phone number and regular business hours
Cons: One of the most insensitive companies around.

I brought items to my local UPS store to get a shipping quote. Mind you, I've lots of experience shipping as an eBay seller and a former store owner, so I'm quite handy with packing and such.
The items were all bubble-wrapped and ready to put into a box with peanuts. I watched as the owner measured every item (what gives with that?)and then turn around and tell me it was going to be $58 for packing! Keep in mind everything is allready packed.
Then he wanted another $78 to ship.
He already knew the answer when I told him to forget it!
This is what happens when you don't have competition.
Use the US POST OFFICE!!! BEST DEAL AROUND!

Pros: None There are other package handling companies to choose from
Cons: Expensive Late Unaccountable Poor customer service

I find it incredulous in this day and age that no one has legally gone after this obvious pilfering scamming institution. They spend millions of dollars promoting the brown machine as this wonderful caring service that will save you money. Nothing could be further from the truth. I purchased a $15 item in California, only to have the shipping and brokerage fees add up to a whopping $80! When I ask the company to ship via anything other than UPS, they said they had an account with only one courier and they wouldn't send it any other way! Lovely. Naturally I was screwed. Not only that, but earlier this year I received a free sample from a manufacturer that sent the item via UPS. They tried to pin on a $150 customs brokerage fee for this item that had a zero value declaration. Of course I refused the order, since I'm not in the habit of forking over money for items that I was supposed to sample. Bottom line - use anyone else.

Pros: They don't have a monopoly
Cons: Worst service. Worst customer customer service. Thank god there are other companies to use.

Just had a pkg sent to Canada from the US. Next day air, 62 lbs. The website gave a price of $289.00 including fuel surcharge. I got billed $427.00, $66.00 of which was a fuel surcharge. Why? Freight collect is the answer. I paid a 50% surcharge because the shipment was freight collect, even though I do have an account. It was pointed out to me that buried in all the text at the bottom of the last page under the heading guarantees that the website prices are good only for prepaid shipments. Anybody want to join a class action. Should cost them millions.

Pros: None that I can think of.
Cons: UPS's "brokerage fees" are a rip-off.

Just adding my voice to the chorus here to say that UPS shipping to Canada does indeed suck. Expect to pay more in additional hidden "brokerage fees" to UPS when your parcel arrives than you pay for shipping and duties combined.

I no longer order anything from the States if the business I want to order from won't ship through USPS (United States Postal Service). Although parcels shipped through USPS do arrive with a brokerage fee (which wasn't the case a few years ago), it is only a flat $5 fee.

If you're going to order something from the States and have it shipped through UPS, make sure you call UPS and ask them how much their brokerage fees are going to be before you place the order. At least that way you won't be caught unawares. Also be aware that other courrier services (e.g. FedEx) charge similar fees for crossing the U.S.-Canada border.

Pros: none
Cons: hidden fees, scam artists in a corporate scale

Surprise hidden fees when U.P.S. showed up on my doorstep.  My $40 package from US came with a $36.14 customs fee ($29.55 brokerage fee $5.11 tax).  $29.55 fee for a couple minute's worth of work?  Scam!  UPS is making bank with this hidden fee.

Got my 2nd package this week too, $60 book with a $40 fee.  I'm not against a brokerage fee if a) it's mentioned up front there is a fee and b) if it's fair, like the $5 fee USPS uses.

Pros: None
Cons: UPS totally ripped me off

I got charged $20 in "brokerage fees" for an item that was WITH shipping $24. What a rip off, I'll make sure to specifically request for any vendor to NOT use UPS. How can this be legal?

Pros: NONE. ZILCHT,RIPOFF!!
Cons: SAME AS ABOVE!!

Attention Canadians!!
Never buy anything in the U.S that will be shippped with ups,ask seller to ship with usps only.If they wont dont buy from them.
Example: Bought 150 feet of snap in gutter screens. Weight approx 18 lbs. Cost $61.00 u.s. Shipping charge via ups $31.00. I find this very expensive. Usps charge approx $16.00 u.s. from N.C.
They call me and tell me that there is a brokerage fee of $36.00 c.a.d. and if I dont pay well they will not deliver until I do.
This a complete RIPOFF!!

Pros: Regular service!
Cons: Hidden brokerage fees!!??

I bought a flash kit from Ebay (US) Invoice was 102 USD, and I paid 32 USD for shiping, UPS charged me 38.40 for Brokerage fee plus Tax and Duty. Never use UPS services never.

Pros: nothing
Cons: Hidden fee ripoff

Had a guitar shipped to me from USA to Canada.
Paid $127 for the guitar, so the package value was $127
Shipping was $61 (steep but acceptable for a big item such as a guitar)

Upon delivery, they requested $91 for brokerage & hidden fees.

That's 72% of the item value!!! F-U UPS!

How the hell can they add on 72% of an items monetary value as a fee ???

I am creating a website to inform the world about

Pros: None. Zero. "F"
Cons: Paying a premium for mediocre service.

I don't understand all the complaints about using UPS for cross-border or international shipping! Any problems with UPS are easily solved with only a few dozen phone calls, weeks of hassles and hours of indifferent and arrogant lectures from UPS customer "service" representatives.

Pros: nice commercials.
Cons: they lie, don't care about their customers customers. Oh, and they lie.

How can UPS put a "next day air" shipment on a truck half way across the country because there is no room on the plane? That is the latest (and not the first) of our fiascos in dealing with UPS (OOPS) with our manufacturer in Canada. Today I asked "the manager" (probably a co-worker) how that is possible and I was told that because of the holidays that shipping slows down and planes are decreased. HUH? What about American Airlines or somebody else going the way our package is going? Wait until the next plane? faster than a truck. All he could say is "I'm sorry" I have customers that I tell what I am told from UPS (It will be there before Thanksgiving) and now i look like the liar. Seperate issue: when they went on strike, they made their "valued" customers the victims. They suck, plain and simple. Even their tracking software is programed to lie and the humans back it up with more ignorance, practiced deciet and deception.
In my opinion, they can not be relied on to deliver anything but what suits them.

Pros: Nothing! They are rip-off artists. Other couriers are cheaper in brokerage fees - much cheaper
Cons: $52 in brokerage fees speaks for itself!

Of that $77 - about $52 goes to UPS. I had the UPS support people break the cost down for me. The rest was Duty and GST to total about $25 of what I would have to pay

Pros: nothing broken
Cons: Killing Hidden fees ,bad costumer service ,pick up location 20km from downtown.

They will charge you 200% more then you can ever imagine. I forget my phone in the US my friend had ship it to me to canada “Marked as a gift” just in case still they have asked me to pay 70$ in brokerage fees inaddition to the shipping cost of 30$ Can you imagine ??!!!. The customer service is well trained to make you give up (hold, wait, arguing, transfer …). To UPS “You did win 70$ free, but you did lost a customer forever”

Pros: None
Cons: Everything

I concur with all the comments--UPS brokerage fees can cost upwards of 30, 40 or 50% or more of your package value!
It is flabbergasting...there are no words to describe my disgust.

I can tell you this..I will NEVER use UPS again. For what that's worth, they better pray I don't extend this influence to my corporation..that will cost them millions.

M

Pros: none.
Cons: See above.

A package valued at $39.99 U.S. -- the brokerage fees? $37.21 !!!!!! UPS customer service tries to make it sound like a government requirement. Crooks AND liars. I will NEVER again purchase anything from the U.S. if they ship via UPS. As a matter of fact, I will never use UPS for anything ever again.

Pros: Scammers - great for sending packages for free!
Cons: Senders are held liable even when the receiver accepts charges and received item.

In December, I shipped a package to Germany. The package was sent via the receivers account (COD). It was received and signed for by the receiver, but he decided to decline the charge a few weeks later. Now I am stuck with a UPS bill of $170. What a scam!? Even though I have proof the receiver asked me to send the package expensed to his account and even though he accepted for the package, I am faced with the bill. So if you ever what to send something for free, simply walk into a UPS store, send the package on the receivers account, use an anonymous name as the sender, then have the receiver refuse the charges. Now UPS will be left looking for someone to pay for the package! What a loop-hole!! I called the UPS Customer Service line and they continue to inform me that the 'contract' says the liability of charges is that of the shipper. The receiver in Germany has not returned any of my emails or phone calls.

Pros: The service in general is not bad.
Cons: EXCESSIVE BROKERAGE FEES. You may end up paying $33 for an item that costs $0.

UPS is the most fraudulent courier service in North America.
Their brokerage fees are excessive and no one knows about them before receiving the parcel when it is too late to do anything in order to avoid these charges.
I wish UPS went bankrupt. That will make so many people happy ...

Pros: With help desk, it's easy and fast
Cons: Without help desk, it's a headache

Make sure to call their international help desk first. They'll give you the proper information you need to get your packages through smoothly.

Pros: on time
Cons: brokerage fee

I just received my item via UPS that I bought from a ebay seller resides in the U.S.
interestingly, I was asked for extra $22 COD to get the item. THIS WAS JUST A "brokerage fee" (not duty,custom or something like that) for an item that cost me $20 itself.
IF you check the UPS website, this fee is not what you can find that out easily there!

Pros: Easy for retailers to use
Cons: Excessive fees that few US retailers actually even know about.

UPS has once again ripped me off. 27.99 USD item and a 17.00 CAD brokerage charge. I sent back a package that had a 130USD item because they wanted 40CAD for brokerage (over and above the GST and duty, it was 69CAD total owing to receive that package.) I will not purchase from companies using UPS as their shipping agent again.

Pros: None
Cons: -super high hidden brokerage fees

Don't use UPS Standard to Canada-ever!
I recently bought some assorted small aircraft tools from a company in the US. Even with the extra costs of exchange and shipping I thought I got a good deal-Until the UPS guy showed up and handed me a bill that included $38.40 in brokerage fees-on a $120 Shipment!
None of this was mentioned in any of the billing process..
I needed the tools, so all I could do was pay up.Calling Customer Service didn't help either-they said it was a "normal" fee. I'd hate to see an abnormal one.

I can guarantee that is the last time I will EVER use UPS.

Pros: Punish corporate fraud, individual fraud criminal offence, Don't charge custom fees on duty-free items.
Cons: Tell consumers up-front to expect a reasonable handling fee per item.

Phonograph records manufactured in USA are duty free under NAFTA but UPS issues a document claiming to collect custom brokerage fees on behalf of Canada Customs & Revenue Agency to clear shipment. These are duty-free items so therefore this is money UPS collects fraudulently - corporate fraud should have legal consequences just as individuals are charged.

Pros: Good tracking system
Cons: Outrageous brokerage fee

On a shipment from the US to Canada with a duty value of 56.20 CAN, I was charged 30.84 CAN for Brokerage. I had spoken with the shipper about the outrageous fees charged by UPS and he had assured me that I wouldn't be charged for brokerage fees as he was handling the paper work for UPS.

Charges would have been minimal with USPS. I hope that UPS will suffer one day for this practice.

Pros: Tracking option (USPS tracking ends at the border.
Cons: Long delay in border crossing at times. Completely unreasonable brokerage fee

I agree with all the other reviews condemning UPS. Purolator is half as bad -- I had to pay a total of $17 on delivery of a $29.00 item.

Warning about USPS: If you use any of the "Priority" mail options, the package will end up in the hands of UPS for transfer across the border and delivery in Canada, with those $30 brokerage fee charges! It ended up taking over two weeks to get my last shipment.

The best way I have found so far is USPS REGULAR MAIL -- letter rate is best if it is small enough, or regular surface parcel post.

Pros: None, zero, niet, ziltch
Cons: Cant deliver, insane fees. No service,

Got shafted both ways by UPS for brokerage fees on Refurbished/Used, US made empty hard disk carriers. Yes, USED, with dust and all. They charged me 76.92$ for shipping + duties and various fees. The HD carries price was 110$...The package weight was 2 pounds including the box.

Another time they dumped a 600$ APC UPS on my front porch, on a rainy day. Had to RMA the poor thing, it was dripping wet.

At least they chose the right color, brown, i can smell the miles ahead before they dump their package.

NEVER AGAIN!

Pros: Tracking
Cons: Obscene brokerage fees

On their own site, UPS states that there are no brokerage fees for their express service to Canada:

http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

Well, not only they charged me a whopping 15% of the package value (another GST and PST!), but it was WAY more than stated on their site.
Unfortunately, I payed before checking, and there is no way now to get my money back.

DO NOT send packages in Canada with UPS!

Pros: They give you tracking info on the item they are holding hostage.
Cons: Ridiculously high hidden charges that go straight to UPS.

I shipped an item I sold on EBay to Canada. The item cost $35. UPS Store told me it would cost $19. I thought that was a bit high, as I'd figured it would be only $15. Now I find out that UPS is holding my package hostage and demanding a ransom of $31.49 from the guy who bought my motherboard!!! That is a total of %0.49 to ship a $35 item? When is the inevitable class action suit going to come? I was not told about these hidden fees when I shipped it. UPS to Canada is a SCAM!!!

Pros: I cannot find any good thing to say about UPS.
Cons: This was the second time.I can't understand that they are still in business.

On a shipment of $149.00 Can. from California, prepaid, including shipping and handling, UPS charged $ 64.26 as COD for brokerage fees and GST. I had asked the shipper not to use UPS, but apparently they did not understand.
My advice: Don't place the order with a company that ships through UPS, or you will get ripped off.

Pros: tracking, that is all.
Cons: see review.

I ordered two guitar pedals from some guy on ebay, and was getting them for about $350 CDN, which was ok. The package has finally arrived at my local ups depot, so I call them up to confirm that it's there, and the dude tells me there is a $101.46 brokerage fee. Holy crap, that is just robbery. Makes me sick really to know I'm getting ripped off, and there's nothing I can do about it.

Pros: NONE. Not a single one.
Cons: The last 5 packages I've received from UPS have been horrendously damaged.

UPS to ANYWHERE is going to get you one very damaged parcel. I've received multiple packages from UPS (I stopped using them to send items after having to file a complaint against them with the BBB) that have been virtually destroyed.

The last one, which I received today, has a split down the front (some one could have easily opened it), a huge gash in the side of it, and the top has split on both sides. I want my wife to see it before I open it.

Pros: None
Cons: Hidden fees, stupid Customer Service Reps, Say no to UPS!

I had some auto parts (3 boxes) shipped from the US to Canada. These parts were replacement parts, as the original parts that were sent to me were incorrect. Therefore, these parts that have already been charged duty/GST the first time around. I already got screwed the first time around via UPS.

We called UPS, and they said if there's no duty charged, there won't be any brokerage charge. How wrong is that! The parts arrived, 3 boxes, and each box was charged $71.69 brokerage for a whopping total of $215.07. Duty was ZERO. Tax was ZERO. These were warranty/replacement parts for gods sake! I called UPS to complain, and all they kept saying is that their fees are competitive. Competitive with what? It would've been cheaper to find a guy on the street to drive the 400 miles to the States, pick up my stuff, and drive it back to my house!

You can see a detailed description here:
http://forums.beyond.ca/showthread/t-33067.html.

You can see a picture of the brokerage slip here:
http://www.virgeweb.com/rage2/brokerage.jpg.

It's incredible that they can get away with this.

Pros: Flashy commercials, European-style Vans, Brown Shorts.
Cons: Their entire range of services, especially hidden brokerage fees.

I recently bought a camera online, and had it sent from the U.S. to Canada. The camera cost $100.00, and was sent via the delightful UPS Ground service. I was even more delighted when the camera arrived (weeks later) and I was slapped with an $87.00 "Brokerage Fee" C.O.D. Come on, $87.00 on a 5 X 5 inch parcel, weighing 1/2 Lbs, with a declared value of $100.00? The man who sent the camera was not aware this would occur. I complained to UPS Canada and after many conversations, the blame was basically pinned on the man who shipped the camera. He was not told at the time by UPS of Brokerage Fees, but UPS basically said "too f***ing bad."

Pros: well..I guess you get your item.
Cons: hidden broker fees.(try to find on website) sometimes 75%-100% cost of item.

heck, they even bought the url upssucks.com fearing the wrath of people ripped off. I just got in a parcel from the states valued at 44$us. I paid these blood-suckers 12$us to ship it. When it gets to my doorstep, there is a 28.55$ broker charge. WTF??? So if I add this together, it is approximately 45$can they stole from me to ship this item..an item worth about 60$can..so what is that..75% of the cost of the item? What an incredible rip. I WILL NEVER use UPS ever again, nor will I allow any company my company deals with to use UPS to me, even if there are special rates or they eat the fees. I will not support this.
Heck, I thought it was 'free' trade? At least the duty before was far less than this, and went to OUR government.

ANYONE buying from US to Canada use USPS, or Fedex. Anything under 100$ is broker free with them.

Pros: Service good
Cons: Caught me without having enough cash with me for the "brokerage fee"

Ordered a wrist watch from e-bay and got a brokerage fee of almost $50- more than the watch is worth. Nasty surprise!!

Pros: I got my package.
Cons: They charge too much.

I agree. I just got a bill from them and found their brokerage fees to be excessive. Also, the brokerage fee hit me by surprise, being somewhat of an unexpected/hidden charge...I imagine it must be the same unpleasant surprise for many others in Canada who order items from the US. From now on I'll ask the supplier to make sure they don't ship by UPS. If you request that your item is not handled by UPS, and the buyer ships by UPS anyway, from what I've read, legally you don't have to pay the UPS fees. Anyway, with the communication that the internet now provides, more people will realize what's going on. I've looked around the internet for more information on this charge and I have found other comments on the excessive UPS brokerage fees. Hopefully UPS will someday regret they decided to overcharge. Keep all your bills in case there's ever a class action suit. :)

Pros: You don't *have* to use this service
Cons: Brokerage charges!

Try getting UPS to give a damn! They repeatedly charge outrageous brokerage fees, often deliver late and provide little in the way of customer service

Pros: online tracking
Cons: hidden fee

I bought camera online and paid shipping fee us$23from us to canada. When I received it, UPS charged me extra $55 plus tax for brok fee. I called ups they said all fees in their website that I can't find. They also promised me to e-mail me their fee table. And I never had these email. This is UPS service.
Nover use UPS for shipping from US to Canada. Never!

Pros: We have a really nice UPS driver in our neighbourhood.
Cons: Cross border they are too expensive - their brokerage fees are excessive.

I have purchased many items on Ebay.com and I always insist on USPS. UPS is cheap and they pick up so is easier for the seller but the package crosses the border and UPS slaps on a "brokerage charge" of $30 or sometimes $60 !!!
I already paid shipping to the seller and now I am getting it up the %#@ again.
Canada Customs charge tax on the item and UPS then bill me at my door so I am required to pay tax on the item, the custom/brokerage fee and then tax on the custom/brokerage fee. I received an item worth $560 today and I paid over $150 at my door. That's pretty excessive.
USPS will hand over my package to Canada Post at the border and then Canada post will charge me the tax at my door - but no extra fees!
I googled "UPS Sucks" and I found this
http://www.merchantlaw.com/courier.html
This law firm has started a class action lawsuit for people who have paid these crazy fees.

Pros: They do deliver and track packages well.
Cons: THEY CHARGE EXORBITANT BROKERAGE FEES FOR SURFACE DELIVERY AND DO NOT INFORM US SHIPPERS.

I just received another package from a US vendor that did not follow instructions not to ship UPS Surface and once again, even after numerous complaints in the past to them, I was charged a $12 brokerage fee on a $33 package which had no importation duties to be collected. In other words, a $12 fee for ZERO service.

In the past I've had a small item shipped by UPS surface that after their exorbitant brokerage fees were added to the surface shipping cost was more than the second day air service by UPS which has brokerage fees included - Meaning - THE CHARGE WAS HIGHER FOR AN EIGHT DAY SURFACE DELIVERY THAN UPS WOULD CHARGE TO SHIP IT SECOND DAY AIR!

Pros: Pros ? What pros ?
Cons: Excessive fees, extraordinary unprofessional customer service using faul language and threaten if shipment not accepted

Just read user experieneces on other sites...

http://forums.minidisc.org/index.php?showtopic=16850&st=0&start=0

Excessive fees, extraordinary unprofessional customer service using faul language and threaten if shipment is not accepted.

No UPS for me, thanks bu no thanks.

Pros: Clear customs for you
Cons: Rip you off shamelessly

Avoid shipping to Canada with UPS by all means. They charge ridiculous brokerage fee that often amounts to a 50 or even 100 percent of the item's value. Total rip-off and outrageous violation of free trade protocol. How they manage to get away with this I don't know. USPS is a good alternative. Canada Post will pick up delivery in Canada with no brokerage fee. If Canada Customs bother to scrutinize your parcel this will add up to an extra week to the delivery time, and they will charge a Canadian recipient 5 bucks for their services on top of GST and PST.

Pros: Good for people who like to get ripped.
Cons: poor service, hidden fees, sneaky service, overall badness

Otherwise, UPS is the worst possible shipping services one could use. Their brokerage fees are absolutely ridiculous! You'll end up getting charged $50 on a $100 item. Always use USPS to ship, or if you must courier, use FedEx.

Pros: I will have to stretch here!!!
Cons: This one is much easier. Slow. Late. Lost. Broken.

I have several friends that work, or have worked for these folks. One a pilot, and a few drivers, and one or two at UPS stores. They all tell me the same thing. There is a very good reason that they use the color BROWN!!!!

Pros: I've learned a valuable lesson. Never, EVER, use UPS.
Cons: I'm walking funny.

$15 used videogame (including shipping) - $37 'brokerage fees'

$50 used brake parts (including shipping) - $79 'brokerage fees'

these are just the latest thefts from UPS - many many other personal experiences, and even more anicdotal from friends and neighbors.

USPS and others have NEVER charged me anywhere NEAR what UPS charges upon delivery. from now on, if an e-store only uses UPS, I'll shop elsewhere.

Pros: Quick, if they can get it to the right place
Cons: Terrible customer service!!!

I have to contact UPS Customer Service or should I say Dis-service about 4 times per week.  UPS has the most unfriendly, uneducated customer service agents I have ever come across.  They make a cell phone companies customer service look great and I believe everyone knows that is BAD.  I have to call UPS customer service because packages are not delivered to the right destination and apparently the agents are looking at the internet tracking only.  They can only give me the same info that I have on my screen.  Are you telling me that with all the technology they claim to have at their disposal, that they can't give me a little more clarity as to what happened to my package?  UPS is absolutely horrible!!  If your package makes it to you and it is in one piece then you should go by a lottery ticket because you are about the luckiest person on the planet.

Pros: it's possible you will get things quicker - but the cost is not worth it
Cons: Brokerage fees - designed to make you much broker.

Twice in my life I have ordered things from the states by UPS; both times I got charged outrageous brokerage fees - worth almost as much as or more that the item I ordered.

If a company in the states will only ship UPS, I say look for the product  elsewhere.  I have phoned and emailed companies and individuals that usually only ship by UPS and some of the them will ship by USPS for a little more - go that way.  Once in a while you will get charged taxes and maybe a $5 fee, but not the sky high fee UPS will charge.

Pros: Quickest way to waste both time and money.
Cons: Unethical, lying, gouging, cheating...

A week after the package was shipped they attempted a delivery. I wasn't home so they left a notice. I signed the chit and placed the money they wanted in an envelope and taped it to the door. Subsequently the trackiong notice showed that they had attempted delivery but that I didn't have the funds. When I phoned and asked why the driver didn't take the money in the envelope, they were clueless. Subsequent notices in the web tracking notice said that I had refused the package and aon and on.

Use the post office if you can wait a week or so. Beats paying $31.99 to have UPS fool around for two weeks and then threaten to send the package back. If you need it in a hurry then use Fedex or DHL. The stuff shows up at your door without any surprise brokerage charges.

Pros: Online tracking
Cons: Doc Prep Fee is a kick in the guts, nothing else matters.

UPS I see now actually has an online 'rate' schedule for the 'fee' they'll charge you when they show up at your door, it's here;

http://www.ups.com/content/ca/en/shipping/cost/zones/customs_clearance.html

This is a change from the past when I scoured UPS.com for any mention of this fee.

I have talked to a UPS manager about this 'fee' and let her know I would personally go out of my way to let EVERYBODY I know in my business circles about this RIPOFF. She couldn't care less, "you can't do anything about the fee except pay it"... to which I said I will never give UPS a nickel of my business in the future ever again. "That's your decision".

The post office charges $6,"They have an unfair advantage... ya da ya da", DHL charges $10... my answer.

I don't like to eliminate sellers in the US that ship only via UPS but I've done so and I go out of my way to let these sellers know what UPS is doing to their customers in Canada and that this is why I'm not buying anything from them.

Bottom line... ARROGANT... PATHETIC... and we willingly pay money to them for this treatment? NOT ANYMORE

Pros: I can't think of any. Seriously.
Cons: Quality control. Brokerage fees. Customer service. Lack of common sense. No eyeballs.

If you need something from the U.S. fast, DO NOT USE A RETAILER WHO USES UPS.

Three packages from Newegg. All three faced delivery problems.
1st pkg - sent to wrong town and then left behind at sorting facility.
2nd pkg - left behind at sorting facility.
3rd pkg - left behind at sorting facilty.

Three packages in a row and all three mess ups had nothing to do with my location.

Luckily, Newegg has a deal with them, so there are no brokerage fees when you order from the newegg.ca site. Items are still shipped from the U.S. however.

Pros: Online tracking, and quick access to information about a shipment.
Cons: Very, very poor, inflexible company policies, no true effort to deliver or work with customer.

Horrible, horrible, non responsive service.
My apartment building is a locked building.  UPS may or may not have left a slip on the first 2 attempts at delivery, but I did receive a notice they online posted as "third delivery attempt" although the slip is labeled "2."  This was June 24. I called UPS within 2 hours of the time on that notice, and was told that the shipment was being returned to the shipper. I offered to pick up the shipment at their facility, but they refused; it was now in an air container, they said and we could not receive it.  July 2, returned to shipper, who was not accessible.  Again, contacted UPS, attempting to reconsign, or set up for reshipment, or set to will call, offering to pay all charges; all requests were refused.
UPS said they will treat the shipment as abandoned, and discard. Needless to say, the package was very important to me; a special order, limited edition product, and non replacable.  UPS shows no concern for their customers, and makes no attempt to work with them.  If you care about your merchandise, stay away from this shipper, far, far away.  

Pros: Fast delivery
Cons: Brokerage Fees are criminal

UPS arrived today with a package from Florida.. The package declared value was the actual value, not reduced by shipper..

Total amount... $60.70

Brokerage fees $ 38.60

Facked up the a@@ without even using vaseline.. UPS not only did not use vasiline they threw sand in it.. OUCH

Thing that angers me most so is they do dick all for these fees other then shuffle some papers..

Pros: They've never broken anything.
Cons: Exorbitant hidden charges and horrible customer service.

Twice now I have paid almost as much as I paid for the product itself to the UPS guy holding it hostage at my door to cover their "brokerage fees".