Sympatico

Pros: Customer service is actually friendly and helpful. Too bad the connection isn't.
Cons: Everything else.

In September of this year I moved to another province because of where my university studies are (hopefully) taking me. I have been plagued with living in areas where high speed internet is not available: our last residence had high speed less than a ...

Pros: Is fast, when working. Only need one phone line.
Cons: As set out in review.

Although I do not subscribe to Bell Sympatico’s High Speed Internet service, I have a close friend who does. Because of her limited knowledge with computers, I am often asked to provide help, with both the generally running of the computer and in...

Pros: easy to use, fast, can use phone line and surf, fast download time
Cons: takes some time to install

I have been wanting to get Bell Sympatico High Speed Edition DSL Internet for a long time. I was really leery because I had cable before and I didn't like it. It was expensive and I would spend tons of time calling to find out why it was down.
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Pros: Good field technicians (poor phone support)
Cons: Speed degraded by many common household influences and locational factors. Poor, inefficient phone support.

I have been using Sympatico DSL for about a year and a half and although it is much faster than dial-up, I am not getting anywhere near the speed that is advertised. It only took me 18 months to figure this out thanks to a call to Bell and a visit from ...

Pros: If have Alcatel HS Modem, can have numerous amount of computers attatched with hub
Cons: Nortel Modem only allows 2 IP addresses -- need router

I'm a student that continues to purchase Sympatico every other four months (for alternating school terms with housemates). In the past 2 years I have been using Sympatico I have had no previous problems. Tech support was helpful, service was great and...

Pros: You can "Roam" while in other cities
Cons: too many to list

Unfortunately, living in the boon docks restricts my Internet access to dial up only. I basically live on a county border, so at the time, I could dial east with no long distance charges, west on the other hand, every thing was long distance. Having no...

Pros: There are none.
Cons: Everything from A - Z

First off, I'd just like to say that YES I have tasted both flavours of high speed internet in Ontario (Roger's "The Internet on Cable" and Bell Sympatico's HSE).

When I left the Roger's @Home service, I was pretty upset. I found their wait...

Pros: Easy to setup, stable, frees up phoneline, faster& no funny modem noises
Cons: not as fast as cable, problems if you live far away from central office

A year or so ago when it was first decided that our family would get high speed internet I originally figured we'd be getting cable, since that's what everyone else seemed to have and was shouting about. Eventually however we decided upon Sympatico's...

Pros: You can surf and talk on the phone at the same time.
Cons: Could be faster like cable (at times) or T1. Available only in Canada.

It's a bird, it's a plane, no it's Bell Sympatico High Speed Edition. Bell Sympatico High Speed Edition is one great modem! It sure beats the hell out of a regular modem! whether it's a 56.6 k modem or slower. It can go up to 120 kilobytes per...

Pros: Stable and semi constant
Cons: Tech support, picky software............

I had cable for nearly a year, and was semi happy with it, that is until; everyone started to jump on the latest trend for ISP's. I was convinced by a friend of mine who swears up and down to DSL that it is way better than cable. So I did a little...

Pros: Great technical support
Cons: Server goes down, but whose doesn't?

I first tried Sympatico back when they had no high-speed edition, way back in 1997. Everybody was talking about it. I guess they were really hard at work on advertising. They kept sending me their mail-in ads so I thought I'd give it a try.

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Pros: none
Cons: poor service

Sympatico has poorest customer service I have ever seen. It is impossible to speak to anyone in authority but they do send you an e-mail that will give you sympathy but no solutions. I have a broken tower case and keyboard connection because they did not...

Pros: - can talk on phone and surf at the same time
Cons: -did not stay connected well.

we had a basic dial-up service and things were getting really slow, so after lots of research with Rogers Cable, etc we decided on Sympatico. After calling, they said that they would have their service people install it in three to five buisness days....

Pros: Good speed. Fair Price
Cons: Reliability Worries. Dumb Access Manager Software

I thought my love affair with Rogers@Home would last forever. After a bumpy start, the service ran fine for over a year, giving me nothing but sweet broadband love. Then KABOOM! Service went out for more than three weeks. Repeated pleading with tech...

Pros: Excellent self-service at their website.
Cons: Extremely poor technical support.

Installation

As I've just moved into my new place where cable internet access is not an option (I used cable internet before), I chose Sympatico DSL. Given myself as an expert, the setup was considered as a breeze even though I had to...