Telocity DSL

Pros: (back then:) No long-term contract
Cons: No availability, worst customer service, taking great pleasure in wasting customer's time

Note:
Telocity is now called "DirectTV DSL"

My friend has a small business with 3 employees and they use the Internet all the time. Connectivity is as necessary as electricity in their offices. When they moved into their current...

Pros: Great connection, relatively inexpensive, no annual contract
Cons: slow tech support response, slow customer service response, (possibly improving, however)

As of 2/28/03 DIRECTV DSL No longer provides service. I've elected to leave the review here in case for some reason the company reincarnates itself, but otherwise, stop reading, this is probably not useful information.

Note:...

Pros: Always on, fast Internet downloads, high up time percentage.
Cons: Customer Web Site is less then useful.

December of last year marked my one-year anniversary with my old DSL provider Flashcom out of California. It was to be my last. Flashcom used to be the darling of the residential DSL providers. To believe their website, they were the...

Pros: No Contract So You Can Dump Them As Soon As You Realize What a Horrible Mistake You've Made
Cons: Inept sales & tech support. 45 Minute Average Hold Times for Support; Bad Relationships with Telcos. Condescending Attitude to Customers.

There's more truth to Telocity's tag line, "You ain't seen nothing yet," than they would like you to know.

I recently cancelled my Telocity DSL account--not that there really was much to cancel besides aggravation. My experience...

Pros: Fast Delivery Time, No setup fees, Self-install, Easy to setup, FAST!
Cons: None - Not yet anyway

In case you didn't already know, the Hugh's Corporation owned DirectTV has now purchased Telocity, one of the largest home, ADSL providers around...

ALOT of people have complained about Telocity's slow install times, but within 2 weeks, I had...

Pros: Was SDSL; brand new news server.
Cons: Lots of downtime; bandwidth capped; Rhythms now bankrupt.

I had Telocity (now DirecTV DSL) for 1.5 years. I placed my order back in mid-December of 1999. They offered static IP DSL service, 5 email addresses, 10-MB of web space. There was no charge for hardware, and there was a free installation promotion,...

Pros: Super keen swoosh logo rip off of Nike!
Cons: customer service, and oh yes, the DSL service it self.

I have tried to live with Telocity for about six months now. When the service works, which is approximately 20% of the time, it is fast, very fast. This does not make up for all the time wasted trying to get through to tech support (45 min one time then...

Pros: No annual contract or setup fees, Static IP Address (allowed~to~run~your~own~web~server), Quick simple installation, Fair price
Cons: Customer Service is a joke, Reliability is questionable, Speed is not that great.

You will fall into one of two categories: the DSL haves and the have-nots:

1. You are fortunate enough to have DSL in your area and are shopping around for a provider. Or you already have DSL and know how great the speed is, but also know...

Pros: Fast, dedicated IP, reasonable policies
Cons: installation hiccups

OK, I'm a full fledged geek, I admit it. When I went looking for a new high speed connection for home I wanted everything, but I didn't want to pay business level rates to get it.

Most high speed providers (DSL or cable) do not allow...

Pros: They do sometimes provide DSL...
Cons: Left hand doesn't know what, why or if the right hand is doing...

I was forced into being a Telocity customer after the demise of Flashcom and I learned to deal with it (ignoring some questionable billing issues.) Then Northpoint (my last mile carrier) got sold to AT+T who decided not to continue operation of the...

Pros: Speed, Customer Service, Static IP, Free Webspace, 60 min/month dial up, Easy Setup
Cons: The Wait--but well worth it.

UPDATE 12-16-02: DIRECTV Broadband will discontinue operations. DIRECTV Broadband’s network will be operational for a minimum of 30 days.


I remember the day that I got a letter in the mail telling me that I could have DSL for $50...

Pros: Good connection speed, fairly simple setup if you have IP experience.
Cons: Bad customer service, modem that forces you to re - configure

I was a customer with Phoenix DSL which later was acquired by Telocity. Telocity did not send out my modem until a day before my network transition date. Of course, the delivery went horribly awry and I lived without connection for a week (Dial up access...

Pros: None to date
Cons: Company Unable To Provide Service

Well, I FINALLY cancelled Telocity last night. I thought I'd post my experience in the hopes that it may help others here who either have, or are considering signing up with Telocity.

In a nutshell, I ordered April 10th 2000 and was promised...

Pros: Static IP, no contract
Cons: NO DSL SERVICE WHEN THEY SAID IT IS THERE

I've been waiting on Telocity for 4 months now and still have not received a straight answer out of them. I first checked their website back in December and it clearly stated that DSL service was not available in my area. I was disappointed, but...

Pros: easy setup, lightning fast speed
Cons: Bell Atlantic customers having problems with service

I signed up with Telocity on 3/22/00. I saw an ad-banner campaign on one of my pay to surf bars. They are/were offering no set up fees, only charge is 24.99 to ship the modem to you. There is also no contract to sign, if your not happy with the...