Comcast

Pros: none at this moment.
Cons: Expensive. No interactive-guide, Pay-Per-View and OnDemand access on basic/analog cable.

Thank God Comcast in Southern California was replaced by Time Warner Cable. Bye-bye Comcast. Paying Comcast basic analog cable(non-digital) for $54.00 a month plus equipment(an old cable box from the late 90s) is ridiculous. To get digital cable package, it'll cost $10 extra. The basic only had certain channels (about 50 networks) and Digital had more premium channels which cost more. Thank you Comcast to have us pay you that isn't worth it.

Pros: None
Cons: Bad service. Bad quality. Bad value. Bad attitude. ....

Comcast is not worth half what they charge you. I have recently gone to Direct-TV and do not regret it one bit. Way better picture (and service). I recently heard that Comcast is like Home-depot. They fire all their experienced, higher paid employees and then hire a bunch of newbees. Comcast won't be around for ever. Watch and see.

Pros: one bill for 3 services
Cons: poor quality HD broadcasts. very poor quality telephone (digital voice) service. Louzy customer service.

I've been a comcast customer for a year and it's been a painful experience. Their internet service is great but that's because all my neighbors have DSL so I don't have to share bandwidth. Their High Definition digital cable is very poor quality. I switch over to a dog ear antenna to watch local broadcasts in HD simply because comcast HD is so poor quality. Lots of little boxes all over the screen. My TV is a brand new Sony that looks great when watching DVD's so I know it's a comcast problem. Their digital voice telephone service is the biggest disappointment. The voice quality is very poor with lots of background noise and strange random beeps and buzz. I know all the comcast techs on a first name basis and they are just as frustrated as I am. I plan to switch to BellSouth service but I'm afraid the process is going to painful.

Pros: If and when a signal is received, it is very good.
Cons: Enjoying local monopolies, the company reminds me of a Soviet bureaucracy.

Only government regulations, establishing local monopolies, keep this incompetent company in business. We've had to return three boxes -- none of which came with a manual -- because they were defective. Service requires waits of up to two weeks. Even the telephone company in Haiti, under the Duvaliers at least, was less inefficient than Comcast. No wonder so many people are switching to DishTV. (I write of the Comcast operation in Stockton, California.)

Pros: It usually works if they don't accidentally delete my account!
Cons: Service and support suck

I returned the leased cable modem 9/03 and have tried to get the charge removed for the past 5 months. I've contacted them at least 5 times. Each time I was told something different and that the problem was resolved and each month, it was on my bill.

The final straw came Friday when I got home and found that the internet wasn't working. I called Saturday to find out that they had deleted my account! It took several hours and multiple calls to get it reactivated.

At the end of the call, the technician said that rather than trying to figure out how to issue a credit for the modem back to Sept., he would credit me with a months service.

I looked at my account online this morning and find that even though I had just paid for a months service, I've been charged the full amount for the "new acount" service and it includes the charge for their modem that I haven't had since Sept.!

Pros: None. I'm switching to satellite service
Cons: Lying, unethical, stonewallers

This company is one of the worst I have ever used. When we moved into our new house in Menlo Park, I was trying to decide whether to go with cable or satellite for our TV signal. A promotional offer made me go with Comcast. The sales rep selling me the service told me that the offer was good for one year from installation. But today, just three months after getting the service, the promotional price got yanked and full-price charges applied. The customer service department has been worse than useless, offering only to disconnect the service. They advertise about how they are changing their business practices. Don't you believe it. They fully deserve their terrible reputation.

Pros: Never found any.
Cons: Extremely poor customer service and overall poor service quality.

I've been frustrated with Comcast TV and Internet service since they installed it last November. I had to wait 5 weeks for them to install it, and then it didn't work properly until March. Now the set top box went dead (3 months later). I called Comcast customer service (is that like a bull servicing a cow?) and they couldn't get a tech out for another week. They told me to take it to their local office (10 miles away) for an exchange. They gave me the wrong directions, and it took me 1 1/2 hours to get there. Once there the customer service (that word rings true in the bull/cow scenario) rep gave me this old box that looked like it went through a war. I told the rep to disconnect the service immediately. I went home and called Dish Network and they had a tech out to install the service in less than 2 days. I now have more channels, features, clear picture and overall about 200% better than Comcast. Dish Network is absolutely fantastic (I don't know what benefit there is to be comcastic). Never again! Comcast sucks!

Pros: none
Cons: service stinks.

Well I also think comcast stinks. I have the service right below the digital which should offer all the basic cable channels, but nooo. They put some of them on their digital lineup so you have to pay them more money just to get the freakin basic stuff. And then they start removing some channels from basic cable and put THEM on their digital lineup. I am NOT gonna pay them more money just to get more of what should be basic cable service. I am tempted to go to satellite service but that seems to go out when it rains heavy. Plus last year during hurricane wilma we lost our cable service but not once not even for a second did we loose our telephone. I wish Bellsouth was able to offer tv.

Pros: None
Cons: Loss of money and time but no option!

I have never experienced such rude customer reps in any other company. There is no integration between their tech support and their sales department. Everyone gives you their own solution to your problem. I had subscribed for premium channels from the very beginning with an HD box but all I land up getting is basic cable. Then I have to go and collect the HD box. I get premium channels but only for a week. Then when I call they schedule an installation which is cancelled automatically by them. Finally when I get premium channels after more than a week of running around the quality is very bad. Its like watching a movie stored in a heavily scratched DVD. There is another installation scheduled but don't know whats gonna happen then.

Pros: I have nothing good to say about this company. They are buying up cable companies.
Cons: Billing problems, customer service problems.

After Comcast bought Susqcomm I was overbilled by one months service. After 6 phone calls, they now owe me $112. They drafted my checking account for too much money, and were given ample time to put the money back. I cancelled my service, and they didn't show up to disconnect me. When I called they said I wasn't scheduled to be disconnected. Well they did disconnect me and sent me a statement showing a $70 credit balance. I should have cancelled my service a whole lot sooner. I have a complaint filed with the Better Business Bureau for the $112 they still owe me. Here is the link in case you have problems.
http://www.bbb.org/

Pros: great - unlike satelite you dont lose picture when the wind blows
Cons: none

Comcast cable has to be the best cable service provider I have ever used. Their prices are a great value given the services I have. Video on demand is a must have and the internet service blows away the competition in speed and quality.

Pros: Easy to sign up
Cons: Expensive service, deceptive billing.

I've only had Comcast for 6 months and in that time, they have overbilled me three times and increased my rate without any notice twice (these were UNRELATED to the overbilling so yes, in 6 months, I was charged more than agreed FIVE TIMES.)  This should (and maybe is) illegal.  Although each time, they've admitted the error and given me a credit, it was a hassle (a total of ~1 hr on the phone for the incidences combined) and I've had to pay for the overbilling in order not to get an overdue fee before they issued the credit so it's like I'm loaning Comcast money.  Their billing system is so confusing and correctling is so incovenient (the online chat can't fix, you have to call) they must assume people don't notice or can't be bothered to call.  Honestly I can't believe they haven't been faced with a class action lawsuit.  Any, any other service is better than this.  You have NO idea what you'll be charged by them!

Pros: are you kidding me?
Cons: 15 words is not enough..

If I were to rate brands, I would not even bother putting Comcast last coz it sucks.

Comcast is worst company I have done business with. Their customer care reps are outright rude, the company squeezes money out of people without caring for the service and I hope it dies eventually.

ITS CRAP-CASTIC!

Pros: stealing from hardworking americans
Cons: Disjointed customer service that needs an overhaul

I jumped on board with what I thought was a great deal, the comcast triple play.  It came with a $200 rebate and free HBO.  After 6 months i have learned what a junker of a deal this was.   There are all sorts of hidden fees and add on charges.  The phone rarely works.  The HD channels go out randomly due to bandwidth issues.  The rebate never came and never will.  Finally cancelled due to the poor service and worthless customer service reps.  Save yourself the frustration and go with directtv or even digital rabbit ears.

Reasons to avoid Comcast:

- Random HD channel outages
- Glitchy HD channels
- phone service works 50% of the time at best
- hidden charges
- don't honor their rebate
- low IQ customer service reps
- bandwidth limitations
- 1080i max
- $250 cancellation fee

Pros: No long term commit, so you can return the lousy Comcast box to them.
Cons: DVR freezes, no Dolby sound.

I have recently tried the HD/DVR box from Comcast. Actually, I tried two. The first one worked so bad I assumed something had to be wrong with it, so I exchanged it. I did discover that Comcast is handing out two different version of their HD/DVR, both look the same from the front panel. However, the "improved" box has an HDMI output. The first box froze up and went blank whenever I tried to pause programming or shift channels using the up/down on the remote, along with other issues. The second box would simply not deliver a picture. In both cases, Comcast could not deliver the Dolby sound they indicate is available with select programming. What's the point in having an HD + surround sound system if you cannot get Dolby? I have tried with Comcast; I am done. Now shifting to Direct TV for HD + Dolby sound + a DVR based upon Tivo software.