Sort by
Product Rating |
Sort by
Review Date |
| Product Rating: |  |
| Customer Service: |  |
| Web Site Experience: |  |
|
|
|
by christielenn , Jan 28 '02
Pros: Nothing I can think of...
Cons: Customer service
First USA offers the worst customer service I have ever experienced. Even the Customer Service managers are condescending and rude.
I had many problems with First USA's level of service, but the last straw was when my bill payment company...
Read the full review
|
| Product Rating: |  |
| Customer Service: | |
| Web Site Experience: |  |
|
|
|
by spencersj , Jul 24 '03
Pros: It's Visa. The statement is clear. The web service is actually quite decent.
Cons: Dreadful customer (dis)service
Expensive card, among the highest APRs
Arrogant company
It is the fees that got me upset. Not so much that the fees are hidden (they are not), but that you ...
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: |  |
|
|
|
by kattart , Feb 04 '02
Pros: Can't think of any.
Cons: Ridiculous fees.
Ridiculous policies. Several years ago, I paid off my entire balance over the phone, and the customer service rep told me that it would be a $5 fee. Fine, I said, and assumed that would be included in the money taken from my checking account.
...
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by Eric_C , Jul 21 '00
Pros: None
Cons: First USA is not honest with its customers!
Elsewhere in these pages I wrote about my distrust and lack of service received from First USA in regards to their Cash Rewards program. I have additionally experienced horrible service in regards to their recent APR changes.
I have always...
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by Alinko , Aug 12 '00
Pros: none
Cons: process payments late, CSR help sucks, constantly pull credit ratings from bureaus, a great teaser interest rate, then find some poor ass excuse to raie it, I'm sticking to my Credit Union!
First USA has got to be the worst credit card services. Their customer service operators are rude and have no knowledge of their company, only what they read on their screen. First USA is the sole credit card that is responsible for placing Bank One in...
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by ludo1967 , Jan 12 '08
Pros: Decent initial transfer rates.
Cons: Terrible customer service, telemarketing at dinner, "lost" bills, mysterious double penalties.
We had a First USA VISA card through my brother-in-law's company, Edward D. Jones. EDJ is just a name, they had (to our knowledge) nothing to do with the card.
For the first few months all went well. We transferred a balance from another...
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by macira , Jun 15 '00
Pros: easy to get
Cons: Awful service
I had occasion to talk with a customer service person who alleged he was
"Jason" at the Austin call Center. He was a master of equivocation, and wanted me to believe that everyone above him in the Bank existed in PO Box in Wilmington...
Read the full review
|
| Product Rating: | |
| Customer Service: |  |
| Web Site Experience: | |
|
|
|
by dmc827 , Oct 05 '00
Pros: NONE
Cons: EVEYRTHING - AVOID THIS CARD
I got what I thought at the time a greta deal. Transfer my credit card balances for a low 2.9% and the rate will go up to 9.9 after six months.. Well, needless to say I am at overe 25%!! I was late on one payment and the lateness was due to an error...
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by vhfan67 , Jun 14 '01
Pros: None
Cons: WILL RAISE YOUR INTEREST RATES WITH NO WARNING !!!
Here's four words to avoid: FIRST USA BANK N.A.
I have had two credit cards serviced by First USA and the same experience. Thy often lure people with low interest rates like 9.9 %, which you think will be the permanent interest rate...wrong....
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by vimathur , Aug 01 '03
Pros: none
Cons: poor service, high interest rates, unsolicited mail
these idiots charge too much interest as soon as they can; I had the card for a year & cancelled it; 5 years later, they still hang to my personal information & keep sending me offers to come back each week & haven't deleted my information inspite of...
Read the full review
|
| Product Rating: |  |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by mbylund , Apr 26 '00
Pros: no annual fee, freebies, accepted everywhere
Cons: well, there _is_ an APR. But less than most.
First USA Visa is an awesome card!
1. No annual fee
2. I've gotten lots of freebies from them, including a wallet, flashlights, an emergency light, a handyman tool, and a travel toiletry case, plus 2 6 month magazine subscriptions....
Read the full review
|
| Product Rating: | |
| |  |
|
|
|
by reywal , Jan 20 '00
Pros: Easy online application...
Cons: Like most things on the net, connections depend on THEIR SERVER!
OK...here we have another credit card offered by a net company...
YAHOO...and 1st USA...
The card itself is pretty standard...
and you can apply online...
To do so go here...
...
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by tmccracken , Aug 08 '01
Pros: None, didn't get that far
Cons: Seems like a scam
First, let me say that I have excellent credit, consistently returning a credit score of 720 or above on my own accounts. I received a "guaranteed credit" letter in the mail, saying that I was eligible for 0% financing on my credit account. So I...
Read the full review
|
| Product Rating: | |
| | |
|
|
|
by flouswa , Apr 27 '00
Pros: none
Cons: ridiculous late fee amounts, not a competitive interest rate
This credit cards gets a huge THUMBS DOWN from me--I think in all my dealings with credit cards, this one is the next one up from the bottom--AT&T gets my all time "raspberries" in the credit card business--but that's another story in...
Read the full review
|
| Product Rating: | |
| Customer Service: | |
| Web Site Experience: | |
|
|
|
by vickieander , May 24 '01
Pros: Compared to other cards - nothing
Cons: Compared to other cards - EVERYTHING
I won't repeat the other First USA complaints that reviewers experienced - I will just say AMEN, you are all absolutely right.
I've seen poor customer service but this is one of the worst. We only wish we had joined the Class Action Law...
Read the full review
|
- Add to My Yahoo!: 
- Add to Google Homepage: 
© 1999-2009 Shopping.com, Inc.