USAA Group - Auto

Pros: Price, reliability,movability,refund
Cons: Have not found one yet!

I would like to begin by telling you that I'm a mother of two who is married into the military. We started out at the bottom only E-1, and had to struggle. Being young we had to pick an insurance carrier that would take us due to our lack of...

Pros: awesome products/services. I always start my shopping with USAA before looking anywhere else.
Cons: I've never had other insurance-it is hard to say what could be better ?

I've been a member since 1987 and my parents for many decades before that. No one is perfect, and I've had a few problems here and there, but I've found that by talking to a manager or writing an executive level person, I've always been satisfied with ...

Pros: They're very good at taking your money.
Cons: Almost no one who works there is competent and they regularly break all their promises

I had an accident where the other driver was not wearing corrective lenses (as required on his license). The first adjuster told me that he had no way of getting any information on the license restrictions (even though all insurance companies can easily ...

Pros: do not have to deal w/ agents, but then no one is accountable
Cons: customer service is no longer a priority, they only want your premium

When I first started with USAA in 1981 they were different from any insurance company I had ever dealt with. In the last few years they have become the same as everyone else. They are great to deal with while collecting your premiums, but rude and near...

Pros: Cost....
Cons: Customer Service, Claims Department, Service in general

Just a little about my experience with USAA...A little over 4 years ago I was enrolled in their auto insurance. I originally enjoyed the rates and coverage I was receiving from them as a whole, until I placed my classic truck on the insurance policy ...

Pros: Good website
Cons: Wouldn't even discuss motorcycle coverage

I've been a USAA member since 1991. They have extremely loyal customers; until two weeks ago I was one of them. I had been with them since college and they were the only insurance company I would think of using. I had two claims back in the 90's and ...

Pros: Excellent customer service, short phone hold times.
Cons: Not local, can't see a real person.

I use both the USAA banking and insurance products. As a military veteran they provide the best option. I enjoy doing my banking via the Internet and updating my Microsoft money files. Everytime I've spoken with a USAA representative via telephone,...

Pros: USAA is more than just a property and casualty company.
Cons: I wish that I could have joined sooner

USAA is something of a marvel to me. I honestly thought I would never like an Insurance company as much I do with USAA. As you have read before and after me, so many people say USAA = Service. I am more inclined to mention USAA does more than be a...

Pros: Wow. They've got everything and it is world class.
Cons: Are you kidding? I guess the biggest con is not everyone can be a customer.

I am a customer because of my dad's military affiliation. He has no idea that I look at my affiliation with USAA as a legacy left by Dad. USAA is awesome. I have been with them about 10 years and have the following with them: auto, home, jewelry...

Pros: service, service, service.
Cons: policies could be easier to understand.

If we want America to work better, then companies have to start to emulate USAA and its business model.

I am a cynic and do not find any business to be good to deal with. I have a complaint about any company you can name - try me. Email me...

Pros: no agents, 800#s, fair premiums, but no where near fair settlements
Cons: no return calls, refuse to pay fair market value, no customer satisfaction

I've been w/ them since 1983 and they never had any problems accepting my premiums. now that I finally have a claim they have all but disappeared. as I understand it, a banker took over the company 3 yrs ago and now all they focus on is the bottom line....

Pros: great service, great prices, reliable service
Cons: none!

I selected USAA for my auto insurance because I was looking for a good company and my father highly recommended the company for many reasons.

My father had an account with State Farm insurance for well over 25 years and they have been...

Pros: Never had to deal with a claim
Cons: Way high premiums and drag their feet to give you discounts for which you qualify

Shortly after I got married and moved to another state, my wife and I decided to get auto insurance through USAA. She comes from a military family and we had heard good things, so we decided to give it a try.

Unfortunately, we didn't look...

Pros: low rates, other types of insurance available i.e. home...
Cons: costumer service, hours, availability of employees, inaccuracy of your records

I had a minor "accident" on Jan 7. It is Jan 17 today and I still have not spoken to the person in charge of my claim. She has only called me twice, and at really bad times may I add, and never returns my calls. From that day to now I have probably ...

Pros: great rates and service. fast claims settlement.
Cons: none

I have been with USAA for years. They absolutely cannot be beat. I am an agent, and I could not beat their rates if I write the policy myself and take the commissions on it!

Their service is tops, their CSR's are knowledgable, claims are...