USAA Group - Auto

Pros: great customer service, inexpensive, rebate at end of year
Cons: have to qualify as a family member in the military

I have had USAA since I was old enough to drive. Since my dad was retired from the Air Force, I qualified to pick up USAA benefits. I can remember growing up as a kid in the 70s and USAA always took care of my dad's insurance needs without any...

Pros: Customer Support, Customer Support, Customer Support!
Cons: only available to military

It's a shame that Insurance company is only available to Military members and their families. If every insurance company were like this one, people wouldn't constantly search for a "better deal", or swap insurance horror stories at the water...

Pros: Very fast when Handling your claims
Cons: They have so many customers, and sometimes its hard to get in touch, but only sometimes

In 1996 I had just gotten out of high school, and didn't really know to much about the real world, and certainly not insurance. I had just purchased my first car, and without knowing any better I went with a second hand, fly-by night insurance company....

Pros: Great customer service
Cons: none

We have been with USAA since 1993 and could not ask for more in an insurance company. Our rates steadily go down every 6 months with the exception of moving to California, and the reimbursement at the end of the year is wonderful.
When I...

Pros: Low premiums, fast and prompt service, and barely any hold time, always in your corner.
Cons: If you think of any let me know.

I'm actually an employee for USAA, that's how I became eligible. Keep in mind though in order to keep my eligibility I have to stay with the company for at least 5 years, otherwise they non-renew all my insurance. Of course this prevents people from ...

Pros: Fine if you don't need them. Customer service is not accurate.
Cons: Deceptive practice - not canceling just transferring you and increasing rate by 45%

After many years with USAA I received a notice from them that I was being transferred to some anothe ...

Pros: Great service, very affordable
Cons: Only avail to military/ex-mil folks

I was rear-ended a couple of years ago, and USAA actually called me to see if I wanted to go to a doctor!! Everything about working with this company is a pleasure -- from getting quotes, signing up, cancelling, claims, customer service, etc. They are...

Pros: Good price and fair rate structure
Cons: Sometimes slow customer service

Aside from the paycheck, another advantage to military service is USAA. This is by far the best auto insurance company that I have dealt with.

Being a former resident of Massachusetts, I can give a specific example of what USAA will do for...

Pros: Low Rates, Good Service
Cons: Lots of services=lots of mail

USAA has been fabulous. The low rates, the ease of service, the rebate checks you receive if USAA makes a profit, policyholders receive a percentage of that profit in the form of check in the mail. I had a break-in of my car - lost a substantial...

Pros: Excellent Customer Service
Cons: Not available to everyone

Let me tell you about my experience with USAA:

1) I called them and told them that I had been in an accident. I told them where it happened, what tow yard had the car, what body shop I wanted it taken to, and I gave them the phone number of...

Pros: Everything!
Cons: none

"Honey, I got hit!", these are the words I heard my husband say to me a little over a year ago. I was scared to death. He was fine but our car was not. The car had been hit from behind and the bumper and one brake light were badly...

Pros: great rates, superb customer service
Cons: only open to military and other portions of the USG

Having returned from overseas living this summer (4 years in Moscow), I thought I was coming home to the land of customer service. Yes, I am back in the country that cares about what the customer wants. But what I actually found out was that the...

Pros: Superb product, highly competitive prices
Cons: sometimes hard to find correct dept. for customer service

We have been insuring automobiles for over 25 years, and now have 3 vehicles in the family. USAA, after both trial and error and research, has turned out to be the most reasonably priced, the most responsive, and the most attentive for customer service....

Pros: Inexpensive, great customer service
Cons: Have to be connected to military

With my mother being in the army, I was introduced to USAA at an early age. So when I got my first car, I got USAA insurance. Being that a 16 year old isn't the most "proficient" driver, I did have an accident early on in my driving career. USAA...

Pros: NICE employees, quick responses, good rates
Cons: ???

I use USAA for my auto and home owner's insurance and I have to say it's one payment I don't mind making each month! Every time I have had to deal with them it has been a pleasant, if not actually enjoyable experience! From normal questions about my...