Bekins Van Lines

Pros: Honestly cannot think of any pros. I cannot say anything positive about these people.
Cons: It was the worst moving experience of our life!

If you want an incredibly stressful moving experience, these are the folks for you! Their packers arrived late & did not have enough people, so they had to call for more. (They did not estimate the number of people & time needed to pack our 3 bedroom apt ...

Pros: None
Cons: Inexperienced, non-caring movers. Damaging items, not a problem.

I chose Bekins because of their name. I feel now that the quality of their name has been drastically lowered. My move was so bad, I have a pending suit through the Better Business Bureau and irreparable damage to my furniture. The guys showed up late...

Pros: The guys that did the trucking move were honest.
Cons: about everything you could imagine..hard to explain to my little girl about her bank.

My little 5 year old had her a little piggy bank she had worked so hard for during the summer selling Kool Aid and helping the after school sitter bake cookies. She had about 50.00 saved. The packer stole the big bills and left the change in her bank. ...

Pros: none
Cons: Lied, deceptive, rude, incompetent, bloody nightmare

Bekins lies, misrepresents their services, and could care less about there customer. I moved from TX to TN and first they show up with a partially filled truck and we tell them it will take a whole truck since it was required for the move to TX. they ...

Pros: none
Cons: many

I have a 6 page letter that I sent to Bekins complaining about their service, broken items, was told information that was incorrect- which of course cost me money, my packages were repacked in my garment boxes making all my cloths 12 inches tall -- all...

Pros: none!!
Cons: They go through your things!

Bekins just moved mt mothers things from Pennsylvania to Colorado, The arrived 2 days late to pick her stuff up and brought along a 13 year old boy! They left things unwrapped that they promised to wrap like mirrors pictures and mattresses. They were ...

Pros: Did show up for appointment for estimate
Cons: Nasty, insulting, Discriminatory,, unresponsive concerning employees behaviors

I am in the process of moving from Raleigh North Carolina to Iowa. I contacted the local Bekins Van Lines agent and set up a time to have an estimate done. When the lady arrived, she was rude, nasty and insulting. She told me she couldn't do an accurate...

Pros: None
Cons: Shipment late, drivers rude, items lost.

I have moved over ten times, this was the first time I had any trouble. Bekins lies and will do anything to avoid serving the customer. First, I was told by the company in Arizona that my shipment would remain on the truck and the same driver would pick...

Pros:  The packers did a pretty good job; few things were broken.
Cons: Things were stolen and it was hard to track what/where/how for insurance purposes.

I am so happy that Eopinions has Bekins Van Lines listed.  I have wanted to tell the world about our terrible experience with them to discourage others from using them.  I am convinced that they have a racket going.   The guy who ...

Pros: .
Cons: .

E-mail response to Epinions (December 25, 1999):
While it is our goal to achieve 100% customer satisfaction, occasionally, we fall short of this objective. At no point do we attempt to over-commit regarding delivery dates, and we are cognizant of...

Pros: They finally showed up. 
Cons: Totally incompetent movers, didn't use padding or wrapping until asked, gouged us on price.

Bekins came 2 1/2 hours late (driver and 2 "helpers").  The driver who was responsible for the move didn't even get out of the truck because it was hot, and had a couple of dirty, tattooed, incompetent losers load our furniture.  One of ...

Pros: Did everything they said they would in a very professional manner.
Cons: Cannot find any faults.

Maffucci Storage, agents for Bekins Van Lines, did an outstanding job for us. They picked us up on time and delivered the goods when they said they would on the other end 610 miles away. The actual charges came in a little below the estimate. The driver Jose and his crew were neat and courteous and handled our goods with the utmost care. The packing was superb and as a result nothing was damaged. After reading all the horror stories, I will say I was very apprehensive when choosing a mover for all our household goods and antiques which included a delicate compound curve glass display cabinet. As a result, when we decided upon Maffucci, we went to their facility to check out the operation. We were impressed with the attention given us and met several of the staff including the transportation coordinator. Everyone assured us we would have a successful move and we did. If you are on Long Island, NY, be certain to call upon Maffucci for your moving needs.

Pros: None.
Cons: Late pick-up and drop-off. Poor customer service skills.

I have moved several times. Bekins offers the worst service imaginable. I tolerated their being late picking up and delivering our belongings. What irritated me the most, however, was the fact that they almost never called us. Throughout our move, we called them well over two dozen times asking them for information and updates. Only one of our calls was returned, because the representative hung up on us when he put the call on hold. Once he did call us back, he had neither information nor the desire to assist us. The many customer service representatives with whom we spoke were ill informed, lazy, and possessed absolutely no customer service skills whatsoever, let alone common sense. I will never use Bekins again. I would at least give a “D” grade to someone who failed, but exhibited a modicum of effort. An “F” grade is too high for Bekins.

Pros: on time, no damage, lower cost
Cons: na

My family has just completed our second move in the last two months with bekins. Both moves were excellent, the estimator was right on, the prices were very competitive, movers were on time and everything arrived in perfect condition. I have used other movers and had bad experiences, bekins has my business for life. Highly recommended.

Pros: professional, competative rates, not the cheapest, great sales and crews.
Cons: not the cheapest, needed to call a couple times with a question

We have used Bekins for 3 moves and my parents used them for a move into storage and then into their new house. We have never encountered the problems that you hear about. Our salesman was friendly, knowledgeable, very detailed about what to compare when getting the other bids. Our packing crew was nice, they did a good job, nothing was broken. And all the crews we have had for the move itself were wonderful. Moving into a new house, I was paranoid about the walls getting bumped or the carpet getting soiled but the crews used every precaution to avoid that.
There are so many companies out there and Bekins has the reputation, history and value. They are always the cheapest but comparable. I would recommend them to family or friends, sure moving is not free of problems, stress and some rough times but it isn't a nightmare either.