North American Van Lines

Pros: Still trying to think of one.
Cons: Utter lack of communication among departments and divisions.

We moved from Atlanta, Georgia to Lubbock, Texas five years ago and I have been debating whether to write this Epinion for about a year. Every time I think about this move my blood pressure rises. I think I am finally far enough removed from the...

Pros: none
Cons: too many to name, you have to read the text

We moved from Charleston SC to Florida in October 2002 and had a terrible time with NAVL. We hired movers to make the moving experience less painful, but it made it worse.

Doug Wells of NAVL promised the world, He said that NAVL would pack the...

Pros: No stress! Great staff! No sore backs!!
Cons: Price and having two IPods stolen from our residence.

My husband is in sales and had the "opportunity" to move to another state with a higher volume territory. He took the position and we moved. Since we had only been in Boise, ID, for one year, you can imagine I was not thrilled to be moving so soon, ...

Pros: Can save you shipping if you order from a manufacturer
Cons: Late deliveries, Unorganized, Unfriendly

I recently ordered furniture from a furniture manufacturer in North Carolina (it's much cheaper to do that by the way!!!). They deliver the furniture for you and their method of delivery was the division of North American Van Lines they have there. I...

Pros: efficient, professional, got the job done with speed & skill and no screw-ups
Cons: can you say "expensive"? Still, cheaper than a hospital bill!

Sometimes, even with a local move, you just have to admit that you and your buddies are getting a little old and decrepit for the traditional "Moving Day Party". You know what I'm talking about: you line up all your able-bodied friends for The Big Day, ...

Pros: Only broke one item.
Cons: Deceitful and greedy.

Twenty one months ago I was living in the Pacific Northwest when I was offered a job in Southern California. My new employer was paying for my moving expenses and they asked me to get three estimates from different moving companies. We have some original...

Pros: None - nothing was pleasant about the service we received.
Cons: Poor customer service. No refund for unprofessional service. Workers are incompetent. Goods arrived damaged.

We moved from Houston, TX to Brooklyn, NY, and decided to obtain several quotes from professional moving companies. In addition to being concerned about pricing, we were interested in hiring a company that would handle our goods safely and would also tre ...

Pros: None, although they are slick
Cons: They exist on many levels

Arrrrrghhh! This just gets worse and worse. In capsule form this is what has happened so far. North American Van Lines moved me. In the process, they trashed my furniture, ruined my computer for future use, as well as lost my art files forever, lost 3...

Pros: The actual crew that loaded and unloaded (AirVan) tried to do a good job.
Cons: Incompetent, Unreliable, Damaged our goods, Held our goods hostage for more money, Bad service

First of all, good luck to you if you ever use a moving company. Secondly, do not EVER use Relocation Systems (a broker) or North American Van Lines if you can help it. Delays, non-responsive service, mystery charges, damaged and missing items, ...

Pros: Fast, efficient, professional, flexible. So so so worth the money!
Cons: Would have liked to have had more information about what to expect on moving day.

Prior to this move, my only moving experiences were (a) Uhaul and (b) the movie "Moving" starring Richard Pryor. So, I was a little nervous, but figured there was no way I was moving three adults, three cars, five cats, a horse-dog and an infant AND all ...

Pros: The move is over
Cons: WORST CUSTOMER SERVICE Received

After acquiring quotes from several different companies for our move from Syracuse, NY to VA we decided to use Greater Syracuse Moving and Storage in North Syracuse who is the local affiliation of North American Van Lines, link: ...

Pros: Truck drivers were nice - too bad they don't work for North American
Cons: TERRIBLE customer service, incomplete job, not trustworthy

I used North American Van Lines to move across the country in 2005. Actually, the choice of van line wasn't mine, since my company was paying to move me and had a contract with North American. If I had done a little research ahead of time, I would have ...

Pros: None!
Cons: You are dealing with modern day pirates!

In December of 2007, I signed a Binding Agreement with North American Van Lines and their agent Beltmann Group, Inc., to move my furniture and possessions from Atlanta, GA to Scottsdale, AZ. Several days before actual move, the salesman raised the price ...

Pros: Great teams, very professional
Cons: Lack of communication, driver lied.

After contacting four moving companies for estimates, I moved onto interviewing the companies in hopes of finding someone who would be competent and keep my precious possession safe. Money also came into focus, as the company who had transferred my...

Pros: Didn't have to load it up, drive it out and unload it ourselves. That's it.
Cons: Very expensive considering quality of customer service. Hidden fees as well as questionable costs.

I apologize for the length of this review, but there was so much to tell, I don't think I could've made it much shorter. A few years ago, my wife and I were moving to Southern California from Texas. We thought it would be easier and less stressful for ...