U-Haul

Pros: Multiple pick-up and drop-off sites.
Cons: Multiple hidden costs and BIG fines.

This is the third time in two years I have rented from U-Haul and each time has been a lesson in hidden costs. The last time I rented from U-Haul I was instructed to drop the truck off with a specified reading on the fuel guage. I did this with ...

Pros: Better then expected gas mileage, great customer service, prompt replies.
Cons: Bumpy Ride, Truck was way out of alignment. Price.

I recently moved from Colorado to North Carolina and rented a 24' U-Haul Truck. I did this in spite of all the negative opinions I have heard about this company. We received the truck at our desired location on the date we had reserved it for. It was...

Pros: There is at least one decent, polite employee at U-Haul.
Cons: U-haul employees may deny you service at their arbitrary whim.

This past weekend my housemate and I moved from an apartment in Malden, Massachusetts to a house in Melrose, Massachusetts. The house and apartment were only 1.5 miles apart, so this was a local move. Several weeks ago, my housemate went to the "Uhaul ...

Pros: online reservations are a breeze.
Cons: rude customer service, truck unavailable in your area.

Uhaul is not at the top of my list right now, this is now the second time they've wronged me and it will be the last. We've recently moved obviously for the need of them and even though the ease of submitting an online reservation was wonderful, that was ...

Pros: The truck was in good shape and clean.
Cons: Lousy customer service, unclear instructions, bad billing, drooling idiot at pickup

What a *terrible* company to do business with! Unfortunately, they seem to be the only self-movers in the U.S. that'll move to Canada. I didn't find out what a terrible company they were until it was too late - just a few days before leaving. They did ...

Pros: Emphathetic customer service reps are used to dealing with problems and can be helpful.
Cons: overall service, run-down equipment, charging your credit card for whatever, whenever UHAUL feels the urge

I have rented a UHAUL truck previously for all of my moves - from my first apartment, to my first house, to my current residence. However, I must say that the time that I rented a 26-foot truck on March 4, 2006 from an authorized Shell station in ...

Pros: ABSOLUTELY NONE!
Cons: EVERYTHING.

My wife and I rented a 24’ truck and auto transport for my move from Slidell, LA to Warner Robins, GA on the weekend of Oct 1, 2005 The move did not go well (understatement). First, U-Haul could not locate me any equipment even though I had a ...

Pros: Cheap, but it's not worth it.
Cons: Old trucks, non-existant customer service, sketchy rental offices, faulty equipment.

I recently rented a U-Haul to drive some stuff from Jacksonville Fl to D.C. I didn't have a problem with getting my truck but I think that is because I got them to tell me the name of the place I would be renting the truck ahead of time. So I was ...

Pros: ...I never rented the truck...
Cons: Rude, Discrimination, Lies.

I had rented a 14 foot U-Haul truck off of Uhaul.com on 12/23/2002. At or around 7:00pm on 12/28/2002 I was informed that U-Haul Inc. lost my initial reservation and that a new reservation was faxed to the local Tallahassee U-haul branch. At 7:39pm on...

Pros: None
Cons: Unreliable, unfriendly

My wife and I reserved a U-haul truck to move across town two weeks before we needed it. When we ar ...

Pros: Cheap, I guess, unless you need to move your stuff more than 10 miles.
Cons: Your "reservation" means nothing; despicable customer service.

I had a terrible experience with U-Haul. Even though I reserved a 14-foot truck over a month in advance, there were no 14-foot trucks available on the day of my move. At first U-Haul claimed they did not even have my reservation, despite the fact that ...

Pros: Only the bizarre entertainment provided by Uhaul's incompetence.
Cons: Almost every aspect of their organization from scheduling and customer service to poorly trained employees.

While searching for information on how I might "directly" contact U-Haul's corporate headquarters, I came across a review titled “I'd rather burn my belongings than use U-Haul again!” written by ewilliam dated Feb 03, 㤋. My mouth dropped ...

Pros: Low advertised cost
Cons: Lied and insulted me, gave away my truck, left me stranded, didn't care.

6 weeks before moving, I went to U-Haul's web site and reserved a truck for the day of my move. I wanted to make the reservation well in advance, because I was moving on the last day of the month when it is always very hard to get a truck. One week be ...

Pros: Automatic slowing on downhill driving. Comfortable seats.
Cons: This truck could tip very easily if driven at all fast on a curve.

Wow! Did you ever want to know what it is to drive a really big truck? The new GMC 26 foot Uhaul truck was wonderful for moving half way across the country. The best part was that the truck had extra handling features which made driving easy. When ...

Pros: None
Cons: Not receiving reserved truck, far distance to travel to get truck, bad customer service

I have used U-Haul twice before. The first two times I lived in a more busy area, where there was a local U-haul center near by. I attempted to make reservations through the actual dealer, however, I was told that even though I was making the ...