U-Haul

Pros: Cheap
Cons: You get what you pay for and less.

When my Air Force bound son found an apartment last week near Langley Air Force Base in Virginia, he called me for help. I got in touch with Uhaul, first on your website and then by phone (I believe I was directed to call the Harrisburg, Pa. regional offi ...

Pros: It's over
Cons: Everything is awful: service, help, trucks, the people, the policies...

I planned to move from Blacksburg, VA to Charlottesville, VA (a 2.5 hour trip) on June 6-7, 2002. I had set up friends to help me move, etc.

More than a month ahead of time, I "reserved" a 17' U-Haul truck to pick up on the morning of June 6th...

Pros: mostly illusory
Cons: old powerless equipment, unco-ordinated company

The answer has to be that (a) most of the customers are first-timers, and (b) the competitors must not be much better.

Despite having moved more than a thousand miles four times and being the same age as U-Haul, I just had my first U-Haul...

Pros: They eventually towed the truck away
Cons: Worst consumer experience of my life

It started with an on-line reservation. I was advised that I would receive a call the day before telling me where to pick up the vehicle. No such call was received so I called the number from the reservation printout and they said I should call the...

Pros: Easy to make the initial reservation, though it is questionable whether one has reserved anything
Cons: Cannot get in contact with live person or receive followup

I reserved a UHaul truck for my move from NJ to WV. Let me just say up front, that it's a result of ...

Pros: The 26' van had air conditioning and was fairly clean.
Cons: Terrible customer service, uncaring attitude.

After 20 years of moving as a military family, we decided to move ourselves from the Baltimore, MD area to the Boston, MA area in August 2003. I reserved a 26' U-Haul truck a month before our move and received an email confirmation. I called the Bal ...

Pros: Their advertised daily rates are low
Cons: Hidden charges, poor equipment, worse service, deceptive practices

I needed to use a mid sized truck to move in town this fall, and used U-Haul several times as they were near by and had low rates. This was a mistake that I paid dearly for. The first day the truck I had reserved had been sent out, and the only ...

Pros: You get what you pay for, that is if you get a truck at all.
Cons: No accountability from any U-haul employee. Robot personnel at national reservation center.

To just think, hear or even see anything associated with the company named "U-HAUL", makes me want to vomit and shout obscenities out loud. In a moment, I will tell you the nightmare, horrible experience my wife and I endured with this moronic company....

Pros: good rates, available equipment
Cons: nonfunctional equipment, rude customer service, no recourse for bad experience -- just terrible!

The following review largely involves the events that took place November 15 of last year. Like another review mentioned, it's taken me a while to calm down and rationally think this review process through. (That, and I've been a little lazy. Worked ...

Pros: Good service, great quality, so-so management...
Cons: Learn to drive one first...

I saw a review of Texas Epinionator Najusa's on these guys and it made me think about Neysa's arrival to SA from Houston. I give these guys a big high-five because they give you a damn good deal, and they got my business anytime I need to make...

Pros: Good sized trucks, moving supplies provided, easy to reserve equipment.
Cons: Customer Service, Nickle and Dime you on Gas

I recently had to use a local U-haul place to rent a truck for a cross town move. Prior to this move I had never had to use a moving company, I had always been able to get a few buddies together with SUVs or pick up trucks and we'd make 2-3 trips and ...

Pros: Absolutely Nothing. Stay away - there are plenty of other companies out there.
Cons: See above story. Poor customer service, incompetent employees, unbelievable policies, dangerous equipment.

My wife & I just moved from Detroit, Michigan, to Tempe, Arizona, and unfortunately chose U-Haul as our means of transporting our belongings. We had previously made a reservation for a small truck from Penske, but out of curiosity, looked on U-Haul's ...

Pros: None.
Cons: No truck.

Here's the quick summary: I reserved a truck a month in advance, but there was no truck available, and no estimate on when there would be one. I spend a long time on the phone (on hold) and hassling them in the store over the next couple days, but to ...

Pros: Highly accessible nationwide and offers 24-hour roadside assistance.
Cons: Trucks are run down and customer service is poor.

Last month, I had the distinct privilege of moving my belongings from a U-Haul storage unit in Baltimore to my new home in Miami. Under normal circumstances, this would have been a manageable pain. Last month's voyage turned out to be a nightmare. ...

Pros: We're still alive!
Cons: Bait and switch tactics -- even if you go in the store.

After reading some of the reviews on Epinions.com regarding U-haul, I was concerned, to say the least. We were hoping to go with a competitor, until I saw how much they cost (3 times the amount for the same distance). My husband also noticed that the ...