Pros: Excellent Service, Reasonable Fares, and Very Kid-Friendly. Cons: Long layover in Singapore
Singapore Airlines has never disappointed us in the past, and so this time around when we planned a trip to India, we chose the airline without any hesitation. Our itinerary was to fly from Seattle to San Francisco (SFO) on Alaska Air and ...
Pros: Generally everything... Cons: ...they need to get their handling partner to sort out Rome.
As most of the Western world, and a good third of the Eastern world, is aware I have recently been a-gallivantin' round the mother continent. Currently in the death-like grip of jet lag that occurs when you cross nine time zones in the wrong direction ...
Pros: staff, food, service, entertainment Cons: they don't offer domestic service! LoL
I have flown Singapore Airlines (SIA) several times in the past and have always been pleased with their service. So when hubby and I planned a trip to India, with a stop in Singapore, I insisted that we fly SIA. Since he had never flown them before, he...
Pros: Food, entertainment, available attendants, nice color scheme Cons: um static-y blankets
Our first trip on Singapore Air between Seoul and San Francisco was about a year ago now. I was so delighted with the experience that I managed to get my flight back to Korea on the same airline. That first flight was booked by our boss because he was ...
Pros: Phenomenal service and amenities at a decent price Cons: They set the bar too high for everyone else
This review is based on several JFK-FRA round-trips taken on Singapore Air (SQ) during the past two years. Prices paid for economy class tickets generally ranged $550 - $750 USD. Tickets were purchased either through singaporeair.com as well as my ...
Pros: Good price, good reputation Cons: None in particular
Intro
Along with Thai, Malaysian, Garuda, Cathay Pacific and others, Singapore Airlines services most of the South-East Asian routes. Obviously, they pass through or originate in Singapore, and in keeping with that country's reputation for...
Pros: Consistency, consistency, consistency! Cons: Food could sometimes be better, airfares are high, some flight times are a bit weird
This is a review of my experiences with Singapore Airlines over the past couple of years, flying from Australia-Singapore-Japan/SEA Asia in Economy Class. The key feature of Singapore Airlines is consistency. Upon boarding, one knows what to ...
Pros: Well maintained aircraft, cheerful cabin crew, good food, pleasant flight Cons: internet check-in can be better
I arrived at Bangalore Intl airport at 8.45 pm for my first eastbound international flight (and first flight with SQ) from India. This is, of course, the old BLR airport. I was hoping to write a review of the new airport, but that isn’t opening until ...
Pros: Good in-flight entertainment, good food (for an airline), great airport for stopovers. Cons: Aircraft are getting grungy, planes are cramped and crowded.
This is a review of Singapore Airlines (SQ) economy class service. It's not my first-choice airline but I end up flying about 50,000 miles a year with them. Over the years Singapore Airlines has developed a legendary status among flyers as the ...
Pros: Departure lounges; in-flight service; entertainment system Cons: US catering; some aircraft lack new "space beds" in business class
My wife and I flew business class from Los Angeles to Tokyo (Narita) on SIA's 747-400 service. Our children flew in economy. Our seats were in the main deck business-class section. On balance, we would rate SIA better than any US carrier flying the...
Singapore Airlines is among the top airlines in this world. They can boast among the safest flying records of all air carriers. They can also boast being one of the few airlines without a problem with air rage from their passengers. I guess their well...
Pros: Punctuality,Hygeine, Service, Safety, Luggage handling all of the highest standards. Cons: Sometimes expensive compared to other Star Alliance Partners
I was booked to travel on the sector Frankfurt to Jakarta on Lufthansa (LH). What seemed initially to be unfortunate but now fortunate, I was offered to take the Singapore Airline (SQ) to Singapore and then a connecting SQ flight to Jakarta, as I missed ...
Pros: business class Cons: service, respect, friendliness
As a frequent traveller for work and personal reasons, I have to fly quite a bit. I have lived in Singapore for over 6 years, so a lot of the time that has been on Singapore Airlines (SIA), both in business class and on economy. Early on, I could not ...
Pros: As always terrific air crew, product enhancements Cons: Lack of the wow factor with new product
At the moment, Singapore Airlines has the B747-400, featuring KrisWorld on Demand, the Raffles Class Space Bed and First Class. Then they introduced the B777 product in the late 90’s, and economy class gets a much better In-flight Entertainment ...
Pros: The service is super good. Cons: Cannot think of one
I travelled a lot but I have never really heard about Singapore Airline before. Before I came to the states, because it was the peak season, I couldn’t be able to buy the tickets from the highly favorites like Pacific Cathy. One of my friends recommended ...
Pros: The very comfortable seats and entertainment system. Cons: The high cost of Raffles class.
With 400,000 FF points to burn I took my wife on a once in a lifetime trip from Brisbane (Australia) to Paris flying Business (Raffles) class on Singapore Airlines. This is a very long journey of around 24 hours flying time so it is important to be...
Pros: excellent inflight service + entertainment, young fleet, marvellous in-flight cuisine Cons: steep costs
I have flown Singapore Airlines pretty frequently on a wide variety of its routes ever since the late 80s when SIA was still operating B757s and A300s on its short-haul services. For regional routes, I have personally flown on its Osaka, Hong Kong,...
Pros: Top notch service, comfort, palatable meals and entertainment, taking flight in all reassurances and security. Cons: My mom has only lost her baggage once, but SIA reimbursed her. Very minor glitches.
700km into the end my flight, 15,000 feet up in air and I'm still absorbed in the Inflight-Entertainment.
Being an Overseas student has some perks, one of them being pampered by the service and security of your flight home each...
Pros: Online check-in, new-ish planes Cons: Cramped seating, unfriendly service
I travel for work quite a lot, and mostly around the Asian region. I am based in Singapore, so a lot of this travel is 5 hours or less, which means it falls under our company's travel policy allowing me to upgrade to Business Class. For the price of ...
Pros: Service above average Cons: Terrible Food and uncomfortable seats
I'm sure all of you guys will think I'm crazy to rate SQ this low, but I flew the first time on SQ First Class last month, and I am EXTREMELY disappointed. Maybe it's all the hype about how nice it is supposed to be, so I had really high expectations in...
Pros: the in-flight service is great Cons: but the food service needs improvement
I want to start by saying that I don't fly often, but I do fly four or five times a year. I took a Singapore Airlines flight from Singapore to Bangkok and back in August 2000. What I remember disliking about the flight more than anything was the food...
Pros: Efficient service, inflight entertainment, seat comfort, decent food, great hub at Changi, Star Alliance Cons: slightly more costly, possible complacency on their image, frequent flyer program not that responsive
It's probably appropriate as a reader with the name of SQ's inflight magazine to comment. I've flown quite a bit with them while stationed in Asia for several years, and also now (in California) I've had the opportunity to fly their longhaul non-stop...
Pros: Flying first class is like being "King" and "Queen" for the day. Cons: The 23 hour trip was too short!
We just got back from our wonderful 2 week honeymoon to Bali flying Singapore Airlines. Since this was a special occasion, we decided to splurge and pay for 2 tickets labeled Singapore First Class. Believe me, from the moment you receive those tickets,...
Pros: Network, latest jets, attentive service Cons: Expensive, very strict rules, mileage plan
Singapore Airlines is an airline that sells sex, and does it well obviously, as it seems to always top every travel survey that has been published in the last 10 years.
Now that I have flown with them a few times, both in economy and their Raffles...
Pros: Great service at your beck-and-call, roomy seats, long flights are a breeze Cons: they don't fly everywhere
I have flown about four trips on Singapore Airlines (all between LA and Madras, India) and there is only one way to describe how this airline makes you feel - Awesome! Travelling between LA and Madras can be tough. The there are three legs to each...
Pros: comfortable, great food, and luxurious lounge Cons: none
The first time I flew to Hong Kong from San Francisco, I flew Singapore Airlines. It has been two years and I have not chanced flying anyone else. I flew business class and it was the ride of my life.
Pros: Excellent service, attentive staff, multi-lingual Cons: reward program not as lucrative as U.S. airlines
Having lived and worked in Singapore, I have had the privilege of flying Singapore Airlines. They are #1 in my book for service. Especially, flying as a Business customer. They have a wonderful lounge, the Silver Kris. With all the amenities you...
Pros: Excellent service, comfortable seats, variety of in-flight entertainment, food that won't make you sick Cons: First class is considerably expensive, but everything possible is done to make it worth the money
Singapore itself is a small island country, but as far as airlines go it leaves even it's American competition in the fumes of its many 747 megatop jumbo jets, superiorly facilitated from the 12" monitors to the horizontal-folding seats the likes of...
Pros: Courteous, clean, kind, helpful,multilingual staff; excellent food; comfy seats; lots of entertainment Cons: Can't fly them between states
Until recently, I was devoid of the ultimate flying experience. I hadn't lived, if one can live in terms of the airlines one has flown. Happily, all that changed when I went to visit my father in Singapore.
Pros: Excellent Service, Video on demand, Be a king for 12 hours Cons: none
Okay for our trip to Europe this year I decided to splash out and live it up a little and flew Raffles (business class) from Bangkok to Athens. The tickets cost just over 3 times more than economy class and cost about $2500 each. ouch! From the whole 3...
Pros: food, staff, clean planes Cons: I haven't been able to fly them more often
I have had the privilege, or task, depending on how you look at it, to fly quite a few different airlines over the last few years. Some of them were quite acceptable, while others were bordering on catastrophic. However, out of all airlines I have ever...
Pros: Excellent Service Cons: Quality of service is falling
Singapore Airline, still very young compared to the other major airlines, has managed to stake its claim as a top-notched airline, providing excellent service to every major destination. If you are flying to Asia, this should be your airline of choice...
Pros: All seats have a TV, great food, good service and Singapore Airport is the best in the World Cons: None
Forget BA, Thai Airways and even SAS....there is only one way top travel around the world and that is with Singapore Airlines (Do I get more Frequent flier points if I say more nice things?), When ever I fly to Europe or with Asia my choice is Singapore...
Pros: Incredible Service, Good amenities Cons: LImited Routes (for now)
... While I had heard good things about this airline, My experience with them was so far above any other airline experience I've ever had. If it were possible, I'd fly this airline exclusively. I travelled economy, and I can't even begin to imagine...
Pros: good service, punctual, inflight entertainment Cons: toilets began to smell by midflight
We flew on Singapore Airlines in Feb of 1999. We were pleasantly surprised with the pleasant and comfortable surroundings of the cabin. The flight attendants were the most attractive people we have ever seen--no exceptions. All were well-groomed...
Pros: Superb and attentive service Cons: Slightly higher-than-average fares
I first flew Singapore Airlines in 1979 when I was only eight years old on a trip from Bangkok to Singapore. I had such a wonderful experience flying with them then that I begged my parents to book us on Singapore Airlines one year later during our...
This is really the best airline in the world. I have been travelling to and from Asia to America for nearly 10 years, and I must say, no airline comes close to the service that SIA offers. Or let me just say, I have NEVER lost a bag with SIA (touch...
I've travelled internationally on several airlines and Singapore Airlines always provide the best service. In 1994, my flight from Melbourne, Australia to Singapore was delayed due to a strike by the airport staff. By that time, I had checked in at the...
Pros: comfortable, friendly, good food, good entertainment Cons: none that come to mind
Wow, this airline is great. I did a fair amount of travelling with them a few years ago, and it was blissful. The flights left and arrived on time, the in-flight service was very attentive and helpful, and the seats and restroom facilities quite...
Pros: Extraordinary service. Loved the personal television set and the ample leg room I found in coach. Cons: No complaints here.
Singapore Airlines is a wonderful find amid all the companies that serve the New York-European routes. I flew Singapore knowing full well of their topnotch reputation and when I was able to find a great deal on a roundtrip New York to Frankfurt, I...
Pros: Wonderful in-flight service, more comfortable than most airplanes, great in-flight entertainment. Cons: the cabin got quite warm during my flight.
Recently I took an international flight from Newark, New Jersey to Amsterdam. I have flown this route many times before and was not looking forward to the actual traveling time at all. I was pleasantly surprised by the comfort and service that I...
Pros: Great service, Comfortable plane, Nice extra features... Cons: Not the cheapest around. Usually a couple hundred of bucks pricier than Northwest.
I flew with Singapore Airlines a couple of times. I am an international student in the US and I fly over the Pacific Ocean quite often. Most of the times I go with Northwest because well, they're the cheapest most of the times.
December 1999 was a month never to be forgotten it was the first time I traveled around the world and Singapore Airlines was the best part of the experience.
I heard that they spoiled you but had no idea how true this was, though I am not a king I...
Pros: THE FINEST AND MOST COURTEOUS SERVICE IN THE SKIES!! Cons: You always regret flying with another airline.
I've flown all over the world, sometimes alone, sometimes on business but most often with my family. In fact for the last 22 years we've traveled Singapore Airlines with our three kids en route to Australia, New Zealand, Malaysia etc. We always...
Pros: Excellent service, food, seats Cons: Not such an extensive network in the Americas and Europe
I recently flew Singapore in business (Raffles) class on a short overnight flight (6 hours). Because it was at an odd time (departed 11 pm, arrived 6 am), I didn't have full dinner, only breakfast. Based on what I have read, I really missed out by not...
Pros: World class value and entertainment Cons: Often we must transit in Singapore
Becoming an international student in one of Australian University, I often use this airline as my first choice to fly me back to my home country. Offering a great and warm Asian service at a great price is just one of many reasons that would take...
Pros: Comfort, Service, Entertainment, Amenities Cons: Minor Grips
To describe flying to Singapore as fun would be a lie. But if you have to do it (and Singapore is such a great place, it's worth the trip), fly Singapore Airlines.
From the second you get on the plane, you'll be impressed. Every seat (keep in...
Pros: Great service, nice products, young fleets, Star Alliance membership, PPS Club, among others. Cons: Ordinary food, lack of response from Customer Service on SIA website.
As a frequent traveller on Singapore Airlines, I have flown plenty of times on Singapore Airlines' First, Business, and Economy Classes.
Singapore Airlines (SIA) truly lives up to its reputation of excellent service almost every time I fly...
Pros: Great food, entertainment, service, ontime take-off and arrival, etc, etc, etc, etc, etc,!!! Cons: my testy tummy!
Having traveled around the world several times and experimented with various airlines in the process, I can truly say that Singapore Airlines was my very best experience, in spite of the fact I was sick the entire trip from having stood outside in the...
Pros: Lots of hospitable help and service for mom with three kids. Cons: NONE
I was flying from San Francisco to South Korea to join my husband who is in the military. We had to pay for it ourselves, and I was traveling with three children (1 baby, 1 toddler) and Singapore Air gave us just what we needed to survive this long...
Pros: Excellent lounges, wonderful service, cappuccino on board Cons: Ultimo seats don't go flat
I haven't found Singaporeboy's complaints to be true.
I have flown several segments on SIA on non-revenue tickets and they treated me the same as every other passenger, and I was allowed to use the lounge in every airport without question....
Pros: Extremely comfortable, good entertainment system, great service, clean bathrooms, smooth ride Cons: Wished I could've stayed on board longer!
One of my first experiences on Singapore Airlines came on the non-stop flight from L.A. to Singapore this past June. If not still, it was at one time the longest non-stop flight in the world at just under 18 hours. The bottom line is that it was the ...
Pros: Extremely clean planes, great service, super comfort in flight. Cons: None.
Flying to INDIA on Singapore Airlines was a pleasurable experience. I must admit, I was cautious and worried at first. Some international flights have been known to be horrendous, long waits and whatnot. This flight was not.
Pros: Great service, food, customer service on long international flights. Cons: Costs more than other airlines, not worth the extra expense for short flights.
Singapore Airlines is the number one international airline in the world for good reason. Everything from purchasing tickets, customer service, check-in, and the actual flight is better than any other airline I've traveled on. I have purchased 3 ...
Pros: comfy seats, free movies, cheap stopovers in Singapore, ok food, professional onboard flight staff Cons: unprofessional untrustworthy phone support, bad cancellation and change policies, no mileage points for cheap flights
Ok maybe 2 is fair. Years ago, in 2006 5-stars would have been a sure bet. But based on my experience today, I'm disenchanted. First I'll get off my chest the reasons I'm annoyed. Then I'll be fair and say what I liked in 2006, ending this review on a ...
Pros: Best CREW, Great Service, Good IFE, Good Connections Cons: Food selection/variety is limited in Coach.
I have flown Air-India, Lufthansa, British Airways, Virgin Atlantic and United, American, Continental (within US) and the best way to fly is 'Fly Singapore' I have an instance to show SQ is the best SECTOR: LAS VEGAS-HKG-SIN-MAA CLASS: COACH The ...
Pros: Good service, timeliness of flight Cons: Food needs improvement
I have flown Singapore Airlines numerous times throughout Asia as well as to the US. The thing that impresses me most is the high standards they keep. All Singapore Girls have to go through several months of training before allowed on board. The planes...
Pros: Personal entertainment center, impeccable service, very clean aircrafts; 48 hr internet check-in Cons: Avoid the 2 seaters near the lavatories
My wife and I decided to take one of the longest trips we'd take in several years; going from Aruba to Amsterdam, Singapore, New Zealand and then all back again. For the portion to Asia/NZ, we insisted on flying with Singapore Airlines based on their ...
Pros: Best flight timings to India; On-time performance Cons: Cabin crew under-peform on India routes
My recent SIA flying experiences show that their in-flight service levels have hit new lows; it will take more than just amenities for SIA to retain their ‘most-awarded-airline’ status. In Business Class on SQ407 of Feb. 3, when I complained to the ...
Pros: extensive route network, new aircraft Cons: high prices, poor customer service
I had booked an award ticket with Singapore Airlines for a return trip from Hong Kong to Seoul, Korea. When I telephoned SIA to pay the departure taxes (which I have to pay on a 'free' ticket) I was quoted a figure of $239. Another later telephone ...
Pros: Efficient service, young fleet, many destinations Cons: Not worth ticket price, economy class is inferior to other airlines, bad frequent flyer programme
Being Singaporean it has been drummed into me constantly by media here that Singapore Airlines is the best airline in the world. Its services are always shown as being the best anywhere, and one would almost start to think they are so great that one must ...
Spending far too much of my life on airlines, I have found that Singapore Airlines is consistently vastly superior to any other airline I fly. I tend to fly Thai, Malaysian, British Midland, Cathay, Qantas, United and (when I absolutely have no choice!) ...
Pros: Excellent entertainment. Friendly staff and a very enjoyable flight.
Cons: A bit more expensive.
Singapore Airlines is one the world's top airlines and it proved just why. It was the first airline to introduce TV's on the back of every seat on the plane, even the economy class. There lots of different types of movies, games and music to choose from...
Pros: Flights on time, efficient service, EXCELLENT and impressive in-flight entertainment system Cons: Artificial service, poor seat pitch on short-haul economy flights.
I have recently flown the SIN-MNL-SIN route on SQ Economy, and I was a little let down by the experience. Just for the record, I'm Singaporean. Planes took off on time and arrived earlier than scheduled. The in-flight entertainment was excellent, ...
Pros: Nice selection of personal entertainment Cons: Food, service, accomodations overated
I booked a flight on Singapore airlines from New York to Bangkok after reading all the glowing reviews here on Epinions. The cost was a few hundred more then some other airlines for the same dates of travel, but I reasoned the extra cost would buy me a...
Pros: Good Service In the Air Cons: Very Poor Service on the Ground and screwup Internet Booking System
I will like your help in telling the public that so called one of the best airlines in the world (Singapore Airlines) provides one of the worst services on the ground to the customer. I have brought up this issue to the Customer Relations Department and...
Pros: Clean, Nice, Services as listed Cons: Not good food
When flying overseas, I was afraid my experience would be horrible. I was in for a good surprise. When I got onto the plane, I noticed how many seats there were. That was a good sign, right? I looked around and found willing flight attendants. They ...
Pros: Good service, good food, good entertainment, comfortable Cons: none
Compared to any other airline, Singapore Airlines service is nothing but amazing. They have great service, accommodations, and they help you fly in comfort. Whether you are flying in coach, business, or first class, the service is impeccable.
...
Pros: Top notch service Cons: It's still air flight
I fly to Europe 4-5 times a year mainly to Frankfort Germany. I normally fly Lufthansa and belong to their Frequent Flyer program (FFP). Singapore Air is FFP partner as is United airlines. I flew almost exclusively on Lufthansa until I had to...
Pros: Star Alliance partnership Cons: expensive, ridiculously restricted, few benefits
Singapore Airlines launched a new frequent flyer programme, KrisFlyer, a couple of years ago. I've been using it for two years, and have concluded after much debate with myself that it's pretty much entirely useless.
Pros: Everything, but especially the great in-flight entertainment system Cons: none, except they don^t have more flights all over the world!!
Whenever we fly out of Korea or Japan to anyplace in SE Asia, we always, always try to get ourselves a flight on Singapore Airlines. Whenever we get lucky, we are beside ourselves with delight!!
Pros: Luxurious First Class Cons: Pricey Air fares, unfriendly crews, bad food & cramped economy seats
I would like to make a few comments on SQ:
Food:
The food was not up to what SQ self-proclaimed as gourmet's cuisines in business class, not to mention about their food in economy class. First class is OK, but still not worth the money you are...
Pros: Good service on board Cons: Bad follow on for my Kris Flyer membership.
I took Singapore Airlines in Feb for a short one-hour flight to Kuala Lumpur. Upon arrival to the airport, a group of representatives greeted me and lead me to the First Class check-in lounge. I gave them my tickets, passport and Kris Flyer temporary...
Pros: Excellent services, food & routes Cons: Too crowded & not enough leg room to move around
I have consistently flied Singapore Airline from San Francisco to Hong Kong, Hong Kong to London and back. This is one of the best I have ever come across. Coach class fare is very reasonable. Services, from ground service staff to steward &...
Pros: attractive hostesses, good, no great service, great inflight entertainment, good muffins and desserts, and good duty free Cons: dont fly everywhere in america, so i had to fly from baltimore to NYC, main courses could be better, and iced tea should be included in the beverage selection
Plusses: attractive hostesses, good, no great service, great inflight entertainment, good muffins and desserts, good duty free shopping.
Minuses: dont fly everywhere in America. i live in Baltimore, so i had to fly up to New York. Main courses...
Singapore Airlines is worth the price to fly if your flight is more than 4 hours. It seems that each time I fly on Singapore Airlines, time just flies by. I cannot help but recommend this airline as the best I have ever rode on.
I have always enjoyed flying Singapore Airlines. The flight itself is usually very smooth, speedy, and the landing is never bumpy or dramatic enough that you will get air-sick. Somehow for the strangest reason, SQ makes it to the destination usually a...
I have been al over the world and have travled on all the major airlines. This is the best. On trans pacific flights, there is a tv in each seat, with all kinds of movies you can see at any time and as many times as there is time left on the filght....
Pros: Amazing Service and great seating Cons: The food choices are a little too fancy for my taste
I have flown Singapore Airlines a number of times now. From the West Coast to Taipai, Korea, and Toyko and back. Everytime I didn't want to leave the plane. I have only flown business class but I can say with out a doubt that there business class is...
Pros: Entertainment, food and drinks, service, airport Cons: sometimes long gap in connecting flights
Travelling in a relaxed manner and arriving fresh is a dream for every business traveller. If you plan to travel between Asia and USA or Australia, Singapore airlines offers great service. This airline is definitely one of the best and both on and off...
Pros: Serves many destinations and has the most excellent international service Cons: NONE
Singapore Airlines or SIA began in May of 1947 when Malayan Airways began service with a two engine Airspeed Consul between Singapore, Kuala Lumpur, and Ipoh, and Penang. In 1955, the fleet consisted of DC-3s and in 1963 the countries that owned this...
Pros: You won't want to fly with any other airline ever again! Cons: You won't want to fly with any other airline ever again!
Just want to congratulate Singapore Airlines on a fantastic service, I wouldn't fly with anyone else. If I'm honest I was dreading the trip, I get very fidgety and bored after about 5 hours maximum on a plane so the thought of over 20 hours flying was ...
Pros: In flight entertainment. Cons: Customer service, expense compared to other airlines.
I flew SIA from LA to Bangkok for a vacation with my fiance. Perhaps I had high expectations for the "#1 Airline in the World" but I was disappointed. Our luggage was lost in Bangkok, and there were mistakes with our meals. The inflight service ...
Arrived on United Express at Terminal 7. Got on the Terminal Shuttle Bus for Terminal 1 and was there in a jiffy. Check-In was hassle free as we were able to check our luggage in Dulles. But, we went to the counter to get our seat assignments changed....
Pros: excellent service and real food even for short flights! Cons: nothing
I have never flown SIA before and finally got the chance to fly with them recently on my flight from Singapore to Jakarta (1.5 hours flight time). I have heard a lot of good things about them in the past and was told that SIA is part of Big 3 airlines in ...
Pros: In seat entertainment system in economy class, attentive in-flight service, cheap fare. Cons: No air miles, no seat assignment = middle seat
Booked a round trip from New York to Frankfurt, Germany for just over $600 on Expedia. Was unable to get a seat assignment. Called the airline and was told I could only request a preference, seats in economy class are assigned at check in. Arrive ...
Pros: Good Food, Good Inflight Service and Customer care over phone is good. Cons: Economy Class leg space, Seat allotment is poor. Price is high for some sectors.
I traveled once by Raffles class and several times in Coach class. Raffles class service was excellent(probably I am not qualified to make this comment based on two legs of travel). The coach class service is very good if compared with US or European ...
Pros: Excellent service and brilliant entertainment. Cons: No cons.
As you step up on the plane, on you way to your destination, you are greeted and welcomed by the friendly staff at Singapore Airlines. You are escorted to your chair, where you await take-off, are are greeted by the captain, wishing you a safe and...
Pros: on time.
safety standards.
basically good products Cons: Reservation always busy.
Website useless.
frequent flyer program
pricing
I am flying SQ since 10 years , I am a pps since 5 years. Sadly I have everything seen deteriorating especially: 1. Call centre/reservations in Singapore: busy line since 3 to 4 months, takes hours to talk to someone, and when you get someone on the ...
Pros: Excellent Service and Excellent Customer Service Cons: Higher Costs
Being that I travel from country to country whether it is for business or pleasure, I found myself traveling with Singapore Airlines. The company has been known for years of providing by far the best traveling experience one would need. They have been...
Pros: Rumour says nice stewardesses but if it's like their customer service I rather not fly. Cons: No changes. Ever! No matter if the world comes to an end.
Back in 2001, I paid for a ticket from the San Francisco to Singapore. Before I went on this trip, I had to make a trip back home (internationally) to my family and pick up a new US visa. Then Sept 11 happened and my visa got stuck at the embassy, and on ...
Pros: Great entertainment system; choice of seats via internet. Cons: Insensitive crew members who lack EQ.
My family and I travelled on SIA from Singapore to Beijing and back recently. The service we experienced on both trips was significantly different. On the first flight,the crew was especially helpful and attentive when I requested for some privacy in ...
Pros: Great Airlines with all the comforts Cons: ---
Hi Guys
I am just toooo impressed with Singapore Airlines as this is the Best Airlines of this planet. All the aircrafts they use are just superb & all the services of theirs are just great.
My family lived in Singapore for 4 years. We flew back to the states once a year and then flew around Asia on trips. Singapore Airlines beats every airline company out there. The girls are beautiful from there hair to the sandals they wear. The...
Pros: Reliable, safe, outstanding customer service, good food, good entertainment plus a great hub in Changi Cons: Expensive, no thru connections between countries
I've been a loyal SQ traveller for more than 10 years now, travelling on average two to three weeks a month regionally and globally. I've never had a single problem with them - whether in economy, business or first class. They are unfailingly...
Pros: great service and people, good entertainment Cons: a little crowded on some flights during the week
on my trip to india, the flights from la-singapore and back were to most enjoyable experiences that i have ever had on an airplane. the seats were comfortable and roomy, even back in coach, the service was great, and the best part was the inflight...
Prior to being an International Student I have had the opportunity to travel to various destinations around the world. And there is only one airline I always fly and can always trust and rely on-Singapore Airlines. Their service is impeccable and the...
Pros: Nice Flying Experiance - friendly service Cons: None that I can think of
I have used Singapore Airlines frequently for travel to Singapore from LAX. The service in my opinion is superior to other airlines that I have flown. Normally, my travel was sitting in Business Class, but even the few times I have had to fly in coach...
Pros: Excellent airline Cons: Ground services at Singapore Airport need improvement,
Truly an excellent airline, regardless of class. Their Executive class product is good, but they actually 'shine' with Economy Class where you never feel that you are flying what some airlines consider as '3rd class'. Champagne after take-off, personal...
Pros: Great in-flight entertainment, great food, great service, clean safe planes Cons: not going to be cheapest airfare, usually.
In Singapore's coach class, they put an LCD screen in every seat. You can choose among a large number of movies and tv shows. You can also play Super Nintendo games, if you want to play video games.
Singapore Airlines customer service is great.. I used their service few times already. I think they are great..The food is also great. I think we ever is planning to fly to any asian country should give it a try. Both ways we received great...
Pros: Hospitality, Food Service, Personal TV Monitors, Friendly Staff Cons: No flights between American destinations (i.e. New York to San Francisco).
Recently, I had the distinct pleasure of flying Singapore Airlines. I flew round-trip from San Francisco to Chennai (formerly Madras), India. Having flown other airlines, I was very impressed with this airline from the start. Large, comfortable seats...
Pros: Service, amenities Cons: I wish it flew to more countries!!
Having flown several times to Japan and Asia, I can state that there is no experience like flying on Singapore Airlines. From the toothbrush and booties waiting for you on your seat to the friendly and efficient flight attendants, my 8+ hours on the...
Pros: flying a great airline Cons: how often do you need to fly to Singapore?
I recently had the wonderful experience of getting bumped off a Northwest Airline flight from Newark to Amsterdam and being reticketed onto Singapore Airlines. That was the single best thing Northwest has ever done for me. If you ever happen to be...
I am a frequent traveller to Asia. Over the years, I have tried many airlines, but Singapore Airlines is on the top of my list! I ride economy, and in their economy section, they have a mini TV for each passenger. Which is not offered in any other...
Pros: Food, service, entertainment Cons: no frequent flyer miles
I flew Singapore to Bombay with a stopover in Singapore and Hong Kong. This flight is very long around 13 plus hours. This was the first time I flew Singapore Coach and was very impressed. The whole flight crew was friendly and courteous and did a...
When traveling to and around Asia, always make sure to book a flight on Singapore Airlines. Singapore Airlines delivers top service, quality food, and great in flight entertainment options. They make traveling less burdensome to the point that you...
Pros: Service Cons: limited business lounges in the U.S.A.
Singapore Airlines is what an airline should be. From the moment you first make contact with the ground staff until you have picked up your baggage this is one airline who's staff is friendly and efficient.
People make this company. The check in...
Ladies and gentlemen welcome aboard of our megatop 747, this line does it to me every time,the best onboard service by beautiful woman and unbelievable inflight entertainmant you feel welcome onboard and have the most pleasant flight ever.
bringing...
This airport has been rated as the best airport in the world consisting of things to do and places to see and stay that is no where to be found at any United States airport. This airport also holds most of the best airline in the world's flights...
Pros: good service even in coach class Cons: hardly any
Singapore Airlines- i just had a chance to fly once on the New York-Frankfurt sector and i do not have words to describe the beautiful experience..
Fully personal entertainment systems in the Coach class for each seat was very useful-for movies,...
Singapore airlines is for the whole family. It has video games
for the kids, and movies for the adults. It is very comfortable
and cozy. It doesn't matter if you ride coach because it is still comfortable.They give you socks, blankets,...
Pros: Every Little Detail of the Flight Cons: None that I can think of
Recently, I had to fly to Singapore, Malaysia and Indonesia on business and flew from West Palm Beach-JFK-Frankfort-Singapore and spent about 27 hours straight on an aircraft.
I chose to take the Raffles-class (Business) on Singapore Airlines,...
Pros: Good service Cons: More expensive than the others.
I sent my children from Indonesia to USA via
Singapore Airlines being the turmoil in this
country is at this point.
I could not go to pick them up and
This Airline did an excellent Job of bringing
them Home to me. They even gave...
Pros: great service,new planes, good safety record, always on time Cons: -none-
About Febuary of Last year I took Singapore airlines from Singapore to Manila. eventhough I took Silk Air ( sister company of Singapore Air) from Cebu to Singapore, both really impressed me. the service was great! the attendants really attend to your...
Pros: Great service, In-flight entertainment, Personal Attention Cons: None!
If only they could all be like Singapore Airlines! Comfortable seats, friendly staff, unbelievable in-flight entertainment and personal attention - and that's all in coach class!
The last time we flew Singapore Airlines, we were astounded. It...
ABOUT 6 MONTHS I HAD TO PLEASURE TO FLY WITH SIA FROM LONDON TO SINGAPORE - HAD BOOKED BUSINESS CLASS BUT WAS UPGRADED TO OUR DELIGHT TO FIRST - MUST HAVE BEEN ALL THE IRISH CHARM WHEN CHECKING IN- WELL WHAT CAN I SAY - IT WAS AMAZING - NO FAULTS AT ALL ...
Lucky I don't need my legs to type this review :-) by travellingman7 ,Nov 24 '07
Pros: they get the job done Cons: space, friendliness, service
The seats are so cramped, which makes appreciation of any other factor impossible:
* The crew can do nothing to make your flight more comfortable
* The food sits on the tray in front of you for about 45 mins, further constricting your movement
* If the person in front wants to relax a little and recline, say good bye to watching anything on the television
I don't understand why Singapore Airlines can't sacrifice one or two rows in economy to make a little ectra leg-room. Their flights are more expensive than others, so surely they can still manage a profitable flight?
And lastly, the service itself isn't that great. There's a definite sense of walking through the motions, getting it done, without actually looking you in the eye or smiling genuinely (unless of course you're in business class! :-) I would prefer them to not smile at all, then to go through what is obviously a charade.
My overall impression - any of the other top tier Asian carriers are a better bet and better value for money than this mob.
Nothing to write home about... by singdude ,Nov 24 '07
Pros: efficiency Cons: friendliness, service, space, economy class
Singapore Airlines has got a good reputation for efficiency, and I guess for that one can't fault them. At the end of the day, getting from point A to B with little fuss is about as important a criteria as any.
However, if you assume that all of the top tier airlines are going to provide you with that same experience, the discussion becomes one of choice based on what they do above and beyond that.
Human interaction is not Singapore Airlines' strong suit - they will run you through the conveyor belt with the rest of them (for a higher price :-) BUT don't expect to be treated well when you're sitting in your cramped economy seat.
While I tend to make very few requests of the cabin crew, I do see the way they interact with other passengers in economy (as opposed to business) and I have to think "why are you even in a service industry if you're going to treat people like that?"
The BEST airline in the wold! by travelworld ,Mar 29 '05
Pros: Great service. Beautiful stewardesses uniforms, the stewards uniforms could do with a bit of updating. Cons: Wasn't able to choose seat until check-in. The service/food make up for it.
Recently flew SQ from LAX to Singapore (with a plane change in Japan), Singapore to Hong Kong, HK to Singapore, Singapore to Taiwan then back to LAX.
Impeccable service from the Stewards/Stewardesses..they are well groomed and in-shape (unlike American carriers) and are truly their to serve the customers (and for our safety of course).
Food selection was wonderful as was the tv monitors in front of every seat (even in coach). Nice selection of movies/shows to watch in different languages.
Pros: they fly regularly to different destinations Cons: promotion scam, late departure and arrival
Singapore airlines.
Singapore airlines promotions - 2 to go from Singapore to Shanghai in januari 2005 . I knew that they won't refund or change the tickets, but that you actually have to be physically in the plane together to use the tickets, even if one of the parties can't travel, went beyond me. Even that the price that we have paid was higher than the price of a single ticket, I couldn't go by myself on that plane. Customer service just told me to buy two new tickets. I guess that they gonna use the two empty seats on that plane to resell it. I just call that a scam. Now I fly with Garuda from Singapore to Shanghai, they are cheaper, always on time and nice staff. For me never again Singapore airlines.
Poor Service From Singapore Airlines Reservation Department (San Francisco) unprofessional! by naneiko ,May 20 '07
Pros: Thanks to the other staff who was more knowledgeable. Cons: Unprofessional Taiwanese staff, who should be educate better before put on case!
Horrible service!
As a Singaporean, I feel ashamed of the way they train their ground staff in San Francisco. This Taiwanese lady who was handling my call, insisted that I had to refund my ticket because the card I used to purchased was lost, and I told her the bank is issuing me with a new card and number. She flat out in my face tell me I cannot use the ticket because I lost my card, despite me telling her I have my passport, Singapore ID, and that I have been flying with Singapore Airlines for the last 4 years!
I had to deal with another lady who was much nicer, who was very professional about this, and told me all I had to do was produce bank statements from my bank which indicated I purchased the ticket (that particular portion) and my passport was all I needed.
This whole ordeal puts me off, and I will not fly Singapore Airlines again ever!
Pros: good food Cons: awful customer care, old planes.
Just flown Singapore Raffles Class Heathrow to Singapore. The worst experience of my life. My wife and I paid £4500 for our tickets and neither our seats worked! The electrics were out in both chairs (and ones around us) as well as that our reading lights didn't work and the video's kept freezing. So what did Singapore offer us in compensation? considering we had basically got economy style comfort for a business class fare....a free upgrade? ticket refund?..NO! $100 (US) vouchers off duty free only to be spent on the plane!...The lack of customer care was astounding they just didn't care.
Lives up to its reputation by travelerjun ,Jun 13 '05
Pros: Entertainment, food, flight-attendants, service Cons: Expensive, Waiting times at Singapore, don't give you frequent flyer miles on discount tickets, leg-space
The best airline I have flown: was on time, the food was great, and the entertainment simple unbeatable. Flight crew are attractive and helpful. Over 50 channels of movies in every language, sitcoms, news, travelogues, games, you name it. Made the 14 hour non-stop flight from San Francisco to Hong Kong much better than it could be. Good vegetarian food.
They have very good schedules from the US to South-east Asia (flights everyday) but not within Asia. Waiting times at the Singapore airports can get pretty boring, especially if you have seen Singapore already. I found the leg-room to be a little smaller than on other international airlines, but that could be only my imagination.
Not so good vegetarian meals by zzanzumer ,Nov 08 '03
Pros: great icecream for non-vego's Cons: worst vegetarian menu
As a frequent long haul vegetarian flyer, the quality of meals is important. Unfortunately when i selected vegetarian meals this is automatically registered as 'vegan'. So I received soya products instead of milk based. All meals were a variation of beans and to have the same mixture four times in a row is not the most appetising.
But even then, on one leg of the journey the soya was replaced with milk, so if i was a vegan, i would have been disappointed.
However all other services were excellent and recommended
First class service, even in coach by skygrrl ,Jun 29 '04
Pros: Everything!!! Cons: Price, but worth spending $300-500 more for an 18 hour flight
I flew from New York to Shanghai. LONG flight (18 hours!) Wonderful trip on an Airbus 340-500. Only 176 coach seats, will sitting areas and standing areas to stretch and move about. My coach seat was very (and surprisingly) comfortable. In-flight amenities galore. SIX (yes six) entree choices for dinner in coach! REAL food! Smiling flight attendants who actually SHOW UP when you press the call button, which is rare because they keep an eye on you. If they see your bottle of water getting low, they simply exchange it without being asked! A true pleasure to fly. I'm so dang happy I can't even type! If I had to complain, it would be that they ran out of Vera Wang perfume in the duty free cart, but made some wonderful recommendations for other stuff. If this is the biggest problem I run into with Singapore, then I am a permanent fan!
Pros: not many Cons: cost cutting may result in revenue cutting
We checked in for a flight from London to Manila,one of the check in staff called us over from the back of the queue to check us in and cheekily told us she was doing us a favor for doing that.The plane was very clean and the flight staff were excellent.The food was very much run of the mill and the soft drinks were budget Spanish brands.Wine was poured from large bottles and not the small individual bottles that you get on the better airlines.We changed the dates for the return flight and that involved two phone calls to the Manila office.The first call took more than two hours to get through as the line was constantly busy,the second call took sixty one calls to get through.I complained about the lack of people answering the phone and they they said they were cost cutting.They deserve to be out of business.
I have flown a fair few times with Singapore and am a member of their Frequent Flyer programme. Every flight I have taken with them has been a pleasure, attentive staff, excellent food, free flowing wine. Wonderful!
Tranist in Singapore is never a problem and when things do go slightly array, I have always found the staff to be willing to do their upmost to help.
The only thing I can say negatively about Singapore is being BUMPED!! I was a few hours late reconfirming for a flight from Singapore to Bali and I got bumped to the next day as the flight was full - hence missing out on a sun-soaked day on the beach!
Apart from that every flight of mine (not sure if i've just been lucky here!) has left on time with no hassles. I look forward to my next long-haul with them, and this time I think I may have enough flyer points to upgrade!
Pros: Good onflight service and entertainment. Cons: Rude ground service, non-existent hotline service, crappy Internet service, expensive.
There used to be a day that Singapore Airlines is the best in the world, and I used to be an absolutely adoring fan. That day passed 3 years ago when SQ lost a confirmed return ticket on their system, totally messed up my holiday and caused my girlfriend to be stranded in San Francisco. Then they followed up with a system failure at Changi Airport that caused a 4 hour delay to a very important flight. Then followed by 3 hours on the Krisflyer hotline waiting for someone to attend to me. And on and on the horror stories continue..
Right now Qantas, Northwest and Japan Airlines serve all my needs. I can totally empathize with all the other travelers who have complained about Singapore Airlines.
First Class treatment in Economy by marcaris ,Jan 14 '06
Pros: Excellent Inflight Entertainment, Good Food, Great Staff, Very helpful with problems Cons: None really. Leather seats on Economy would be nice.
I flew Economy from LAX to TPE on Singapore Airlines. It was the best flight I've even flown, especially for ones that cross the Pacific.
As soon as you board, they give you hot towels to refresh yourselves. The flight staff was superb: friendly, helpful and very cordial. The food was very good. Drinks (incl. wine) were offered many times.
The inflight entertainment is the best. There was on-demand movies, tv shows, documentaries in English, Chinese, Japanese and other languages. There was also lots of computer games which you can play with other passengers.
The flight was also on time. When my bags did not arrive on the same flight (due to Northwest's fault), Singapore quickly put a trace on it and provided me with some allowance. They were very helpful throughout the entire ordeal.
Best airline services I have ever had by skywalkerhcl ,Jul 04 '04
Pros: Service attitude, food, in-flight movies, business class seats. Cons: Nothing that I can think of.
I flew between U.S and Asia very frequently and I found that Singapore Airline provides the best services comparing to all the airlines that I have used. Their service attitude, food, in-flight movies, business class seats, are among the things I enjoy most.
Star Alliance no customer between Osaka and Taiwan by seamusepinions ,Jul 15 '05
Pros: Fly Osaka-Taiwan by JAL/ANA Cons: cannot earn mileage on Singapore airline Krisflyer program
Kansai airport(KIX) welcomes thousands of tourists from Taiwan into Nara,Kyoto and Osaka every year.
However, if you are a Star Alliance loyal passenger, sorry, you cannot earn mileage on this sector, even you are on JAL/ANA plane. Only JAL/ANA member can earn mileage on this sector. Shrewd business but negative to consumers.
If you are a frequent travler on Osaka-Taipei route, Eva airways and Asiamiles of Cathay airways can let you earn mileage a lot better, better than nothing.
Pros: Horny stewardess, attractive stewardess. Cons: A bit clumsy.
I flew on the London Heathrow - Singapore Changi - Bandar Seri Begawan route. As u all know that London heathrow is very congested there, but take-off was not a problem. There was no delay. But on air, I ask for a hot coffee, but they accidently spilled it on my shirt and it was burning. They apologised for it but a few hours later, I asked for another hot coffee, the same thing happened. And that time was prior to landing. I went to the bathroom as the stewardess told me that its one hour till we land. When I was in the bathroom, someone told me that we're landing n I was cleaning my shirt. I rushed out to my seat n the stewardess apologised me for the wrong info. The rest of the flight was ok I guess.
To Maldives with Singapore Airlines by tjgh1168 ,Feb 12 '09
Pros: arrives on time Cons: service is not natural lately loosing luggage frequently
I constantly fly Singapore Airlines for both business and pleasure, mainly on the business class . Belong to their PPS frequent flyer club Singapore - Maldives and Singapore Barcelona are my most frequent sectors for work . The Singapore - Maldives flight has allot to improve on and the aircraft and service has only deteriorated over the years . Old aircraft , poor service in the last 4 flights I have taken The last flight I took , the air quality was very poor, entertainment service was not working ( very quick to provide a 100 US shopping voucher as a service recovery) and food service was done in a very rushed way but efficient . I returned home ill and later diagnosed with Pneumonia . 3 out of 5 flights Singapore to Barcelona , SQ lost my luggage . SQ is a great airline if you would like to get to your destination on time and Changi is a fantastic airport however, do be careful, it is not as good as it's reputation on certain sectors
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