LanChile

Pros: New aircraft, timely flights, pleasant service
Cons: No flights into our home airport

My wife and I accumulated a pile of miles on Alaska Airlines which were scheduled to expire. We tried to get a couple of tickets to Europe, but cashing in flier miles to Europe in mid-summer is pretty much impossible - although we were literally willing ...

Pros: Clean, efficient, comfortable, few frills.
Cons: Lost my luggage.

Why oh why didn’t I become a Pilot. I do adventurous sports, which to paraphrase Denis Miller is a way in which men prove they’re willing to die to obtain sex. Piloting an aircraft is a milder form of this in terms of risk but, after seeing the ...

Pros: Very attentive on-board service, decent food, clean and pleasant aircraft
Cons: Some airline lounges were gloomy, somewhat disorganized check-in process

I flew with my father on Lan Chile from New York to Santiago. We found Lan Chile to be one of the better airlines flying to South America. Their prices were also more reasonable than most, especially the American carriers. Lan Chile...

Pros: Attentive staff, on-time arrivals, clean cabin and comfortable seats.
Cons: The selection of wines could be slightly better, together with the quality of meals.

Introduction I flew with LAN in June from Lima to Miami, one of their most prominent and profitable destinations. I flew with the airline several times before and was always pleasantly surprised by the level of service and overall quality of the ...

Pros: Impeccable In-Flight Service, Great Attitude
Cons: None.

This review will focus on domestic services provided by LanChile, as I have not flown on any of their international Boeing 767 or Airbus 340 planes. As a frequent flier in the Unites States, Platinum with American Airlines, I have gotten use to the ...

Pros: Great service, comfortable seats, great food, American Airlines miles, free drinks, nice lounges, chilean wines
Cons: You'll get spoiled by the flight service! OneWorld perks sometimes not respected.

I'm a frequent business traveler - about 200K miles / year, most of it in Latin America with regular trips to the US and Europe. LAN is my favorite airline by far in Latin America and to an extent, the world. It's always a pleasure to fly ...

Pros: all pros
Cons: Outdoor boarding

My trip from Ecuador to Miami on Lan Chile was A-1. I was seated, took off on time, helped with on-board luggage, Greeted in English, served a full meal in less time and with smiles then any of my domestic flights are able to serve snacks. Our on board...

Pros: Chile according to our daughter was great and the people very nice.
Cons: Having to hassle with the airline to receive a full refund was unpleasant.

Our 15 year old daughter was on a team ski trip from Canada to Chile. Her mid trip voucher was taken accidentally by the ticket agent at the beginning of the flight. Even though she was in with her ski team and the coaches and had her return ticket etc ...

Pros: Professional staff and nice planes
Cons: Food could have been better, but I have never found airplane food enjoyable.

I flew round trip from New York to Peru in LanChile in December '03. The flight from New York was delayed a couple of hours, but the staff provided everyone with bagged lunches, coffee, and drinks. Once I was on board the plane I was impressed by how ...

Pros: A great airline to travel within Chile
Cons: Destinations provided are limited outside of Chile

By John Lerias (July 2000)

Domestic flights of several airlines that fly worldwide are notorious for providing unpleasant accommodations and in-flight service. Seats are usually cramp, meals below par (if served) and attendants not too...

Pros: Reasonable on time departure.
Cons: Rude customer service. No soap in bathroom stalls. Pillow and blanket not clean.

My wife and I had a flight from Lima to JFK in mid July 2007. While going through the boarding gate, we showed our standard boarding pass and passport to verify identification. Attendants then requested that all passenger bags be checked as we ...

Pros: excellent service on board, comfortable, good food
Cons: terrible service if you lose your bags

I lost one of my two bags on the way to Santiago, Chile. I flew American Airlines to Miami and then Lan Chile to Santiago. But one of the bags never made it to Santiago (actually, I´m not even sure it even made it to Miami!)... Lan Chile says American ...

Pros: Sometimes very friendly, professional service No bad attitudes like American carriers
Cons: Horrible seat assignment situation Some crews are cranky and apathetic, just like American carriers

Two of us flew Lan from LA to BA in Business Class. Despite having confirmed seats together, they changed equipment, gave us seats on opposite sides of the plan, and we had to demand to speak to supervisors (bla bla bla) for more than an hour in LA to ...

Pros: Nice, clean, modern aircraft. Good crews.
Cons: Poor Office Back-Up Service. Must do better.

As a British Chilean resident, currently on a visit to the UK, I am appalled just how poor the so-called Back Up service is. When I bought my ticket, in Chile, I was informed there would be a penalty of us$100 should I wish to change the date of ...

Pros: Economy, buisness and first class, good all-around service.
Cons: Not too many international destinations.

I have traveled in Lan Chile a lot of times. I'm Chilean. It's a great airline to travel in. Most of the times I travel in buisness class. It has a good service, offers onflight shoping, good food, many more services.
The seats in economy class are...