American Airlines

Pros: Awards Program
Cons: Cramped spaces, no pretzels

I thought that at American Airlines, they removed a row or two of seats from most planes to make more room in coach. I am seriously hoping the plane I flew on last week had not yet been altered... because the amount of room was very limited. Thankfully...

Pros: Good basic transportation, many non stop flights (from DFW)
Cons: Not many frills

Since January of 2009, I have flown multiple segments with American Airlines. These flights ranged from regional to medium range hops within the United States.  Pre-flight I booked all my flights via aa.com. The website, although ...

Pros: Good pilots and an extensive route network
Cons: Horrible ground staff food quality varies staffing issues

It's nice to read a number of positive reviews about American Airlines here. I feel for the US Airline industry as a whole as they have been through a lot in the past few years. Unfortunately, my experience flying American Airlines round trip from ...

Pros: Top-notch flight by pilots, attendants and ground crew
Cons: Not one on September 15, 2001

This is my 200th epinion. I had planned to write it with my falter ego, Jed P. Fuddrucker, but the events of the last week changed my plan as they have millions of others.

My wife and I learned of the cowardly terroristic attack as we were...

Pros: once you get off the ground, the flight is fine and service is good
Cons: lying and inept ground personnel make it difficult to get off the ground

Let me start by saying that I used to be one of American's biggest fans, and I've been a member of their frequent flier program since I was in high school.

However, in recent years I've noticed some slipping in the service standards,...

Pros: No fiery crash, stewardess gave me only small sneer, now I know to avoid AA
Cons: 10-hr delay, shin splints from NINE gate change runs, insulted, ignored, toddler drooled on purse

Flying back from TX/DFW to Jackson, MS. Granted bad weather caused unavoidable delays. That is not the problem. The trip started out with 3 AA employees at different points displaying a 'who knows' attitude regarding the proper gate for my flight's ...

Pros: Excellent attention to important details
Cons: None

Last week we were the people you dread being sat next to on an aircraft. We took our almost 1 year old from Boston to the UK to meet my side of the family for the first time. Were we out of our minds doing that length of journey with a baby? Very...

Pros: Good service, clean planes and on time service.
Cons: Get better coffee and serve bigger portions on very long flights.

Last month, four of us flew from Texas to Ecuador to visit a family member who is working down there. American Airlines was the cheapest and easiest form of transportation. Getting to South America Check in at Houston Intercontinental was ...

Pros: Slightly cheaper fares domestic and international
Cons: Leg room, service, food, basically everything else

Up until a month ago, I hadn't flown on American Airlines since 1999. In the 6 years in between, I was shocked to see that close to nothing has changed, except for the degredation in service. Domestic flight: As a precaution, on my domestic ...

Pros: Frequent flyer awards, network (routing), American Eagle commuter service
Cons: Disappearing meal service, hub congestion, occasional odd scheduling of flights

American Airlines can be the best or the worst choice in air travel. I have learned over time that ...

Pros: Comfortable seating, good meal service
Cons: Nothing terrible

Hello everybody! It's me again... jetBlueA320.

I hope everyobdy has been enjoying themselves just as much as they have been enjoying my reviews.

This review specifies my most recent round trip with American which are:

...

Pros: Nice Jets, no middle seats, quiet aircraft, friendly staff, and comfortable seats.
Cons: Having to have valet service.

Yesterday I took a flight on American Eagle flight 3857 from Dallas/Ft. Worth to Midland/Odessa, TX. By the way this is my very first flight on any American Airlines or American Eagle plane.

My flight was scheduled to leave from DFW at 9:54am...

Pros: reservation agents
Cons: customer service, baggage handling, honesty

To start on a positive note, American Airlines reservation staff—both over the phone and at their downtown San Francisco office—are friendly and efficient. .

The moral of my story is already in the title. After telling the story, I will...

Pros: network into South America and 34" transatlantic legroom
Cons: food, service, inflight entertainment, staff, everthing really

Updated portion: Following on from this disaster of a trip on AA i decided to complain to the customer services via their web site aa.com. At the same time i complained to BA about the lack of staff at flight connections at Heathrow. the outcome is ...

Pros: Acceptable prices, extensive route network, professional staff, punctual
Cons: Mediocre in-flight service, slow baggage delivery

Remember the old American Airlines advertising campaign? The one that said American was “Something Special in the Air”? Well….. Since we had a cancelled reservation on American Airlines from a wedding we were supposed to attend, we ...