Hertz

Pros: We got a car.
Cons: We DIDN'T get the SPECIFIC car we were promised (and reserved). No gas.

This past weekend my husband and I went out of town to Charlotte, NC to visit family. I made an advanced reservation for a Dodge Charger using their "Fun Collection". On their website they state: "Hertz Fun Collection, because the fun you reserve ...

Pros: Had vehicle I wanted available
Cons: Car was ridiculously dirty inside and out.
$6.99 service fee nullifies their "attractive" gas price.

I rented a red Mustang hardtop from Hertz at the Oakland, CA airport. I was in quite a rush when I picked up the vehicle, so I didn't thoroughly inspect it before I left the lot. I instantly noticed that the floor mats looked like they should be in an ...

Pros: HANDY, NICE SMELLING CARS, NOT OVERPRICED, NICE CUSTOMER RELATIONS
Cons: CAN BE EXPENSIVE, IF YOU ARE GOING ONE WAY, ONLY

I do like the Hertz Car Rental Agency. It is handy for my family, as it is just down the road, and the people who work there have always given us extras. The cars never smell as if someone has been smoking in them, the cars are new or near it, and the...

Pros: Nice car for a good price
Cons: The local office might want to see about hiring a secretary

I've rented quite a few cars in my life. I've rented from Budget, but my experience with them led me to switch to Enterprise (long story short, they went from a place that rented to under-25-year-olds without an additional fee, to a place that rented ...

Pros: Car in good condition and I was allowed to return the car to the airport.
Cons: Poorly explained insurance.

See update belowI'm from Sydney Australia. I rented a Dodge Grand Caravan for 26 days from Vancouver in British Columbia to go skiing at Big White with my family. Insurance: As I was paying Canadian $25 a day for insurance I thought I was ...

Pros: They did rent me a car.
Cons: Harassed my employer, customers, stole my property

I've had many unfortunate experiences with Hertz with the latest being the theft of a rental car I got from them. Hertz blamed me entirely for the theft. They refused to honor their rental agreement and insurance they offered. Hertz came after my ...

Pros: Cars, Service, Upgrade with coupon, almost everything
Cons: Price.

I have never had a problem with any rental that I have done with Hertz yet. I normally rent a car once to twice a year when on vacation with my family. They are ether rented in Los Angeles or San Diego. In all incidences, they are very nice cars that a ...

Pros: Great service - fast check in and check out.
Cons: Watch out for extra charges

I really didn't want to put almost 2000 miles on my van, so we decided to rent a car for our vacation from Missouri to Louisiana during Christmas. I checked the rates at various companies and found that Hertz had a holiday special. I was able to get a...

Pros: none
Cons: many

Just returned from a trip to Italy, beginning with a flight into Rome. I take this trip every year and this year I decided to rent a Ford Galaxy Minivan from Hertz. To make a long story short, the car I received was in very dangerous condition. I made ...

Pros: Clean car, full tank of gas.
Cons: Rude customer service

I reserved a car two in advance with a Costco Discount. When I arrived at 7:30am the time I scheduled no one was there an the doors were locked, even though the sign said opened (7 am opening time). Two minutes later I was getting ready to call the 800 ...

Pros: They Hire Cars
Cons: Very Expensive. Misleading, Lied to

Would never book directly through Hertz after an experience on honeymoon in Cyprus years ago when I was openly lied to about the Nissan Almera I hired. Was told the car was brand new but when i went to collect it it was a model that had been superseded ...

Pros: Easy-to-understand directions and map, Yellow Pages capabilities, speaks directions
Cons: Typing in information is a hassle, GPS does not reach all areas

After renting a car with the Neverlost in it, you will wonder how you were ever able to travel without it! The Neverlost can be rented from Hertz along with several models of cars, and truly makes a vacation or business trip in an unknown city much more...

Pros: None.
Cons: Lack courteous service & customer satisfaction. Doesn't accept visa that is combined w/ debit card.

I was traveling over the holidays from 11/26/03-12/2/03 and I called the up hertz service because I am a AAA member and they were referenced and AAA has always been good to me so I take their references as good services to obtain. Any how, I called hertz ...

Pros: On this occasion none - except cheap rate.
Cons: Poorly maintained car. Bad after sales service.

A while ago I had cause to fly to Cork for a business trip for which upon arrival at Cork I then had to get to Waterford. So I hired a car through the combined deal of flight and drive on Aer Lingus's website. It was a good deal. I picked up the car ...

Pros: Ability, as a Gold member, to select the exact brand/model of car.
Cons: Lack of attention to details, such as cleanliness of vehicle.

I am a Hertz Number One Club Gold member. As such, I would expect a quick and courteous car pickup. In the most recent experience at the Seattle airport, at the time of pickup, when I was a bit late, my car had already been assigned to someone else and ...