Hertz

Pros: Good service, reliable car, very nice employees
Cons: If you don't refill the gas they charge you ALOT

We flew to Virginia for a meeting/vacation trip in 2005, and of course had to rent a car when we got there. I had booked a Hertz reservation online and the Hertz service counter was located right in the Newport News airport. How convenient! The only ...

Pros: Rents to under 25, unlimited mileage in Canada and US
Cons: Rude, uncaring, lazy, ignorant, lying staff

Hertz claims to be number one in customer satisfaction. After my experience I’m shocked to hear tha ...

Pros: clean car, quick return
Cons: they add lots of extra charges & use scare tactics to sell their insurance

Before flying into RDU airport (NC) I called Hertz and got a rental car quote of $190 a week. When I arrived, I was informed that the insurance provided by my regular car insurance policy and the insurance provided when I pay for the rental with my VISA...

Pros: NONE
Cons: Bad customer service

I had the worst experience with Hertz. I was taking a training class for one week in Torrence, CA with a co-worker. We rented a car from Hertz. Only my co-worker could drive since I was under 25 despite the agreement they had with my company. The first...

Pros: Excellent vehicles, well maintained.
Cons: A bit pricey.

We had our vacation well planned. We knew where we were going and how we were going to get there...but the car was too small.
Being divorced and in the military I only get to see my kids twice a year. This year I'm living in South Dakota and...

Pros: Good service
Cons: High prices

Hertz is easily the most expensive car rental around if you compare prices. Often their prices are $5-$10 above others for the same class of cars, unless you're armed with various discount codes. They have one for AAA members, one for online reservation,...

Pros: nothing
Cons: bureaucracy and lack of transparency

I have rented a car for holidays in Spain 6 months before the actual departure date. Then, I changed the car category to a cheaper model.

Got the car, returned it and when I returned home, my credit card bill was with a mere 300 $ more than...

Pros: Clean cars, efficient employees
Cons: Price, Additional charges

I travel several times a year. If I go on a company business, I always rent from Hertz, otherwise I shop around on the Internet for the best rate.
Every time I rent from Hertz, I get amazed by how efficient the company is. As an example I will...

Pros: The contract is prepared in advance and the car is ready without going inside to the counter. Even when it is raining they have walked me to car with an umbrella.
Cons: Almost everytime I have a problem with the price quotes that are given. The price is always higher and rarely is what was quoted.

Be AWARE!

I am a Hertz #1 Gold Card Member and rent a car for a week 3 to 4 times a year in New Orleans, LA.

We always ask does this include taxes and airport fees and have been told yes and there is almost always a difference and...

Pros: Convenient,,,Great access...Worldwide presence...Reliability and Great customer service!
Cons: Under age travelers may have some difficulty...Talk to the Hertz employees..They are pretty understandable...

One of the great things I like about Hertz is its worldwide presence. It is a company that has a proven record. That's why I go to them whenever I travel out of state and out of the country. I just don't want to bother my friends who live where I...

Pros: Nice cars, good locations
Cons: rotten customer service, no refunds when they are due.

I have been using Hertz for several years with typically no problems....

I recently went to Miami and had a reservation with Hertz. I had a car size reserved and they took my Visa debit/credit card number to reserve the car. My card was...

Pros: They have cars
Cons: Their web site is very unfriendly and makes you do alot of work, not cheapest rental out there

I have always used Hertz because I have AAA and get a 15% discount and never went elsewhere.

When I switched to ordering a car on the web that changed everything.

The Hertz web site leads you through several forms that come to...

Pros: Great Way to See Land of Fairy Tales....
Cons: Gas a bit pricey.....

We landed in Frankfurt and after locating our luggage, went directly to the Hertz Car rental counter. I had reserved a mid sized car but had an international upgrade coupon that I presented to the clerk(got it from the Auto Club...save the coupons...

Pros: Quick to assist customers in every situation.
Cons: None at this time.

I recently found myself in a situation via "Priceline.com", in which my return airline tickets could not be changed due to a death in my family in which I needed to delay my return home.

So instead of being stranded in any other...

Pros: Courteous and Expedient Service
Cons: Need More Locations, i.e. Asia

Hertz knows how to meet customers needs and expectations. They have
proven to me that they have earned my business through expedient and courteous service.

I like Hertz also because their stock of cars remain new and clean. Most of the...