Alibris

Bad customer service and unreliable delivery.

Better to go to bookfinder.com and find the same merchants at a cheaper price.

The most unreliable of all online sellers--and I have tried them all

I placed an order almost a month ago, was told that the package had shipped two days later, and was told that I would receive the package two and a half weeks ago. No package, and so far I've been unable to talk to a person about the problem.

I've read so many reviews for Alibris and wished I would have read them before placing an order with them. I'll keep this short. You'll lose your money because they have terrible service that is inept with keeping track of their own orders. Forty-five days after my order shipped, still no book, still no refund after several requests. Seriously, just don't bother.....the worst of service.

Had a great experience - great prices, really easy to use site. Got stuff faster than I expected.

Didn't have to interact with customer service, but things were pretty clear to me.

Buyer Beware!! What a disappointment. We ordered a book, which took forever, and when it finally arrived, the CD that came with the book was broken in half. It is virtually impossible to contact this company via e-mail, telephone, etc. Unlike Amazon, Alibis does not pay for the return postage. We will never do business with them again.

Don't order from Alibris. I sent 3 emails to inform Alibris that my order did not arrive 3 weeks past the scheduled arrival date. No one bother to respond to my emails and there is no phone contact number. I can't cancel the order either because customer service is non-existence.

Very dissatisfied with my recent experience at Alibris. Ordered a text for my husband in January 2008. Was told that the order was shipped weeks later and that I should be receiving the book shortly. NEVER RECEIVED THE BOOK and it was paid for in full. In my communications with Alibris, they did nothing to remedy the matter and placed the onus on the customer. I simply wanted a $32 credit for an item that was never received. Cannot recommend Alibris and felt that others should beware of their poor customer satisfaction if a problem was to occur.

i worked with ALIBRIS for about 2 years and most of the time recived the books in timely manner.
3 monthes ago i orderd a book which didn't arrived (To Israel).
I've contacted their support by mail after 1 1/2 month after ordering, and i was asked to wait for 2 weeks to see if the book will arrive.
The book did not arrived, And when i contacted their support again, a guy named ABDUL promised me that i will be refunded of the book money (Which was around 20 $)
this is what he wrote : "I will issue a refund to your credit card for the full amount of this order. Please allow 2 to 5 business days for your bank to post the refund"
I've contacted them 5 times from then (22/12/05), and got NO RESPONSE AT ALL.
Shame on them. It's their loss

awesome prices.Great sellers. I enjoy the fast service and great packing.If you are looking out of print books.this is the place to shop.thanks

I have made 4 purchases from or through Alibris. All items have arrived in the stated condition promptly. Some books were hard to find but available through Alibris. In each case, Alibris had the best price. I have been very satisfied with this merchant.

I have purchased at Alibris for four years and that comes to 412 books. In the last two months they have cancelled every book I have ordered from the Alibris stock. Something is wrong at Alibris. I have written and faxed them without a response.

I Placed an order for 3 books, all of which were in-stock at the time of order. Three days later I received an e-mail stating that one book was out of stock. Then came the e-mail that the two remaining books had shipped. Only one has made it. Repeated e-mails go unanswered. There is no way to speak to a HUMAN to resolve issues. Alibris in fact acts as a middle man for other sellers. STAY AWAY FROM A1BOOKS.COM

The product was shipped on May 04, and I finally got it on May 23rd, when Alibris had mentioned that Canadian shipping time only takes about 10 days or so. Lucky I could borrow a book from the library, or I couldn't even do my earlier school assignments.

Bought 3 books through Alibris. As would be expected, the sale was immediately completed and I received an email informing me that they have processed my purchase.

What this mean is that they received my payment.

However, after two weeks, according to their website, my order is still pending. Still "Pending" means that the books have not been shipped. Meaning basically that NOTHING about my order has yet been handled except their receiving of my payment.

Upon ordering I made sure whether they had th books in stock 'cause if not, I would've opted for another seller with books in stock.

I mailed customer services 4 four days ago, but have not received any response.

I will DEFINITELY not use their service again. Why???

Because there is NO service. Not even poor bad service. Just plain NOTHING!

This company should not have the legal right to be running a business.

At this point, seeing that they are the recipients of my money (US$400), but a sale pending and no help customer service who responds, this boils down to THEFT!!!

Oh, but yes. It's probably just my mistake for trusting them

Would never buy from Alibris again. After waiting nearly 3 weeks for my book I discovered in the fine print of my order status beneath the date it was shipped that my order was refunded 3 days after the ship date. Never got an e-mail notification that I wasn't going to receive the book, never got an explanation why it was refunded. I wrote twice and the first time only got a form letter telling me to wait 30 days before inquiring about the shipping status!?!?! Then wrote again after I discovered the refund tucked away in the fine print of my order status page and received another form letter saying I will be contacted by a customer service representative, but never got a reply of any kind. Talk about poor business and poor service, it's more like pathetic!