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Armani Exchange Online Store

Armani Exchange Online Store

Overall store rating:  Store Rating: 3.0
Reviewed by 14 customers
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Overall Rating:Store Rating: 4.0
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A|X online: schnell

by babyeddy7 Epinions Most Popular Authors - Top 1000, Jul 11 '03
Giorgio Armani may be the last great designer to deal with fashion as an art. His creations are never pretentious or overly showy; no flagrant colors or odd shapes adorn them. The people who wear his labels, Armani Collezioni, Giorgio Armani, and ...
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Overall Rating:Store Rating: 4.0
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The cheapest way to brag about a label!

by syclone , Sep 17 '02
High fashion appeals to me in a big way. I prefer the big names, especially Gucci, Armani, and Kenneth Cole because the clothes are always so fresh and hip. On a weekend trip to Las Vegas, NV I discovered Armani Exchange at the Caesar's Palace Forum...
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Overall Rating:Store Rating: 5.0
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Once you visit, you'll want to visit every month.

by only , Dec 25 '02
Since A|X only as a few dozen stores nationwide, I find shopping online from my favorite store extremely wonderful. In fact, it's often easier browsing through their items on the internet because each product is shown under a given category. I really...
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Overall Rating:Store Rating: 4.0
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Stop here before you move on

by race136 , Dec 05 '01
Pros: beautiful design, excellent detail of products, fair shipping price
Cons: limited selection, need Flash player
One day while I was on the phone with a friend who is in the graphic art business, he suggested me to take a look A|X web site if I hadn't. I forgot about it until recently when I was searching for a jacket, A|X showed up as one of the search result....
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Overall Rating:Store Rating: 1.0
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Customer service is terrible

by chrisparr , May 16 '08
Armani Exchange is a horrible place to shop online. The presentation appears to be fluent and the ease of shopping is appropriate, but the customer service is a mess. One particular experience I had occurred when I placed an order for an item marked ...
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Overall Rating:Store Rating: 5.0
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excelent custumer service, good quality, and easy.

by retanom , Apr 02 '07
The Armani Exchange on-line store has great designs, great costumer service, and it is super easy to order. They have a number you can call 24/7 in case you have any problems. There are no recordings, they don't put you on hold, and they answer the phone ...
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Overall Rating:Store Rating: 1.0
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Armani Exchange Online Store has Worst Online Customer Service

by ayamatis , Dec 12 '07
In my opinion, Armani Exchange online has the worst customer service I have experienced from any online retailer. I received errors when ordering from their website that prevented me from ordering online. I sent an e-mail on 9/25 with questions ...
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Overall Rating:Store Rating: 1.0
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Worst experience ever - no customer service

by bbtg123 , May 12 '04
Worst experience EVER with an online merchant. The website had problems processing my order. That's OK...I can handle that. So I called them. I waited on hold for 30 minutes to reach a representative, and even she had problems. End result - it took ...
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Overall Rating:Store Rating: 3.0
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So so

by maddrmatt88 , Mar 30 '03
It was ok but i didn't like the clothes too much. The dilivery was late and the prices were kind of...
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Overall Rating:Store Rating: 5.0
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The Best!

by fatsom , Jul 10 '03
I believe Armani exchange to be the best store on the web, it offers a large selection of all the ...
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Overall Rating:Store Rating: 1.0
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Never Ever Shop online at Armani Exchange online store.
by aprilsh95 ,Apr 16 '09
I brought a few items online from Armani Exchange on Jan 31, 2009 about 5 items totalling $100.
I returned 4 items on Feb 4, 2009 by mail.
Todays date is April 16, 2009 and I have not received a refund from them till today.
I have called 6 times so far and still waiting for my refund.
The first time I called a spanish customer service picked up the phone and I had to repeat every word 3 times for her to understand.
I dont think anyone should shop online in this store.
I would give them a big Zero for customer satisfaction.

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Overall Rating:Store Rating: 1.0
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The worst online return experience ever! What a scam!
by itmisha ,Jun 26 '09
The website claims free and easy returns, even to the store.  This is completely not the case if using Google checkout.  I wasted my time by going to the store only to find out that they don't take Google Checkout items back.  They would not provide a shipping label on time if you loose the original label that came in the package, so now I have to pay for my own return shipping.  Customer Service treats you as though you committed a crime by using the Google service.

Hopefully I can get my money back in the next couple of months as stated on their website: "Additionally, please allow 1 to 2 billing cycles for the refund to appear on your credit card statement from the time your refund is processed at A|X."  This is just ridiculous in this day and age! Go to the store and save yourself the headache.
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Overall Rating:Store Rating: 4.0
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Great clothes and closeup look at what you want. Very user friendly!
by blacidsuzyq ,May 09 '04
Armani Exchange is so expensive and the online store is the best way to find the cutest sale items. I like how you can really look at what you want and zoom in.
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Overall Rating:Store Rating: 1.0
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Out of my last three orders online two did not made it
by aasimz ,Apr 06 '09
Out of my last three orders online two did not made it to me., I have been calling Armani Exchange customer service since past 30 days to get updates on the goods, every time I call they will say we have accelerated the request to the cooperated office and someone will get back to me in 24 hours but have not heard from them yet. I guess I have to call my credit card company to get the issue resolved. The clothing’s excellent, price high and service very poor. 
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Overall Rating:Store Rating: 1.0
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Technically deficient, not user friendly, discount offers not honored.
by johnsa11 ,Sep 24 '08
In response to a 30% off everything (except watches) email, I attempted to place an online order, but the promo code (AXGUEST) was not accepted. An email to Customer Service resulted in an email response telling me to place the order, then call Customer Service to process a refund for the 30%. Got only a run-around from Customer Service, then told to expect an email within 48 hours. When the email never arrived and since the order was over 72 hours old, I called to cancel the order, which they refused. When I told the rep the order would be refused and my credit would not pay, she became verbally abusive, so I hung up.

Website is glitchety, promo codes aren't accepted, Customer Service is non-existent, reps are snooty and verbally abusive.

A/X has some very nice products but they clearly don't cater to customers, either online or by phone.
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Showing 1-15 of 15 reviews  




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