Barnes & Noble.com

I am so impressed with Barnes & Noble's online store. I ordered a game from them on Friday the 10th after 6:00 p.m. and I received the game on the Wednesday the 15th. I was sure that I wouldn't get it in time for Christmas and especially since the shipping was free. Thanks to
Barnes & Noble for helping me with my last minute shopping. By the way, they also had the best price on this game.

Barnes and Noble has a wide selection of music,books and videos. On this Journey I was buying the Black album by Jay-Z (doyou believe they had his entire collection all under $13.00). The price was about the best price I've seen online and retail. What's even better??? If your a member get a discount! And shipping is really really cheap like 99 cents!(for each book but still, its good!) Plus it ships in 2-3 days and you can pre-order for a small additional charge!

I ordered two books which were in stock on Nov. 24 2003 and I requested both to be shipped together. They shipped them separately and I still have not received the second one. They just handed it over to USPS now (more than 2 weeks later!!!). I have to expect it now in 3-8 business days. It takes them forever to pack a book. This is unacceptable. All other stores I have shopped at ship much faster. So - be ware.

About two weeks ago, I was actually in Barnes & Noble trying to locate a newly released book that I have been waiting months to get my hands on. I had no luck in finding my book or a person to help me. I was in a hurry so I just left. Later that evening I came to the online store and was pleased to find my book almost immediately. The website is ridiculously easy to navigate and my order arrived in just 4 business days! I was very satisfied with this entire experience and will be ordering from the online store again.

I received a gift card for Barnes and Noble and used it to purchase a book that I had always wanted. The book, which is very heavy was sent in a larger box with no protective packaging. There was no possibility that this book could have arrived without damage to the corners and jacket. They agreed to send another one. This time, a piece of bubble plastic was placed on top of the book, but still nothing at the sides to prevent the book and jacket from bouncing around. Needless to say, this book was damaged also. Barnes and Noble doesn't want to send another one (and I don't want to receive a third damaged book). They just want to credit the gift card, which is apparently only usable to order damaged books. I have filed a report with the Better Business Bureau to try to get a refund of the price of the gift card, but I'm not holding my breath.

Barnes and Noble is by far the worst company ever. I had ordered a texbook online for it to be internationally shipped and i paid a load of money for it to be priority since i needed it in 4 days, they didn't ship it out until the next week. they are horrible in service, their 24 hours shipping is not guaranteed and never cheap. I would much rather buy my books from another store and still have it shipped to me in time. If your a student, don't shop at Barnes Noble, horrible!! and Shipping is always delayed, even if there's no holiday's or you had ordered it on a weekday.

I was a bit confused at first how to enter my B&N membership number online...shouldn't it ask you right away? Anyway, you have that option right before check out. I saved $10 and qualified for free shipping. The site had a completely sold out book (in stores and on Amazon) and I was ordering 6 copies! Overall, it was a great experience.

On March 19 I ordered a book that bn.com said usually ships in 2-3 days. Six days later, on March 25, I got an email saying it wasn't going to be shipped for another 1-3 business days, which would make it March 30 at the latest. That was the most recent email I received. I then looked at my order online, and it says it is scheduled to ship April 1st, which would make it 13 days instead of the 2-3 that they advertised. I asked them to at least be honest about the availability of that particular book, but it STILL says on the product page that it ships in 2-3 days. My emails to them have been answered with form letters not addressing my questions. In my last email to them, I said that they lost me as a customer. In their reply, they said that they are looking forward to my next visit. Idiots.

I could not be happier with my experience ordering from Barnes & Noble.com. I ordered a lot of books for the holiday. Once, I ordered a book on Saturday and it was at my door on Monday and I chose standard shipping! The price was good, the speed was unbelievable and I got exactly what I ordered. One item needed to be returned because my son received 2 of the same item for Christmas, I was able to return it to the store for store credit but I did not have to ship it back.

I love shopping at Barnes and Noble. Overall customer service and satisfaction is great. While order accuracy is also very good, speed of delivery can be improved.

It usually takes up to 2+ weeks for my school textbooks to arrive.

I like to call the store and have them order it for in-store pick up. Some Barnes and Noble stores have great sale annex areas that are better to peruse in person than online.

I recently contacted Barnes and Noble to see if I could sell my college used textbooks back to them since the college bookstore would give a very small amount of money to me, five dollars. They responded quickly and gave me a significant amount of money. I will now buy my books from this on line store and will sell them back to Barnes & Noble.

This is a wonderful store with exquisite service. They frequently have a variety of books. The customer service is stunning.

A wonderful web site! They offer you free classes by the authors of their books! They also offer reading circles!
They send e-mails to let you know when there are new classes.

Sent the WRONG book not once but TWICE! I was told the second time that I could return the book to the B&N store near my house. What a joke! The customer service Reps were RUDE, totally disinterested in my situation and seemed particularly irritated that I was "bothering" them with a problem that B&N.com had created. They let me know right away that they have no connection with B&N.com. When I first approached the customer service desk an employee was walking away from the desk and I asked if she worked in customer service, she seemed particularly irritated and said rudely, Yes! But I'm helping another customer! I have never been treated so rudely and dismissed so quickly by people who are suppose to be "helping" the customer! The only time I will buy from them in the future is if I am dying and I need a book that only they sell to save my life!

I don't really use Barnes and Noble online because I prefer going to their stores in person. But when I did shop online, it was a breeze. I was able to find what I was looking for within minutes. I bought two books from them a few months apart and they both came in excellent condition. One was hardcover and one was a paperback and priced at $ 30 and 7.99 respectivly. I got 10% off on both which was pretty neat. The books came on time. In fact, I got the order the next day via UPS which isn't supposed to be because Barnes and Nobles states that standered shipping is 3-4 days.

The ease of ordering was good. Everything is there for you once you log on. Just click on the apporpriate buttons and withn five minutes, your order should be placed. And, if your lucky, some items are available for in store pickup.