Big Fitness Online Store

Big Fitness is a rather interesting site that caters to those who love to punish their bodies! Come on, get your minds out of the gutter – we’re talking weight training, body building and general fitness products. This is the only ...

Big fitness carries the Big chain store attitude, except they are not big chain store.

Product information is poor, staff are not interested and passing you information.

E-mail communication just as poor a phone communication.
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I have been researching for months for a home gym system, as two young children at home keep me from going to the local gym. I looked into the Bowflex, the Crossbow and various others, but as a previous free weight user, I wanted something more. After...

Pros: Medium-grade website, medium-grade shipping, medium-grade pricing
Cons: Wrong items sent, damaged packaging

I ordered a few things from Big Fitness. I'll go into the specifics of each item soon. First, the basics.

Their website is usable, but product information is a little limited. Their product range has good variety, but some things seem a little...

WHAT AN OVERALL DISAPPOINTMENT! I tried to purchase over $800 worth of various lifting equipment from them. I am an Active Duty Military Member from the New England Area. I have been stationed across the country for training so I needed my own home ...

My first experience shopping at Bigfitness was a good one, from the phone call for information to receiving the...

After three weeks and three attempts to get a tracking number or a back order notice I decided to cancel my order. Customer service is slow to respond and appears disinterested.

I purchased a caribou III system from Big Fitness. After they screwed up my order, they jacked the price up $300. good luck trying to get them to hold up to that "low-price guarantee"-it dosen't mean anything to them. The equipment is lousy and neither Big fitness,nor Yukon (the manufacturer) will hold up to any guarantee, warranty, promise, or return policy. So I f you want a $1,600 piece of garbage clogging up your home gym, shop big fitness!

I ordered a Powertec Power Rack from BigFitness' online store, but never received any kind of order confirmation. I contacted their 'customer service' to see if there were any issues, and was told that the item was back-ordered for 2-3 weeks.

I was then told they had just sent an email to my account. I gave them my email address and asked if it was the one they had sent the email to; only to be told "I don't know, what ever email you gave us."

Horrible service... I'd recommend saving yourself the time and choosing another store.

These guys are the biggest ripoff in the fitness equipment selling industry. Any research will show that their prices are higher than anyone's for the exact same merchandise. Their low price guarantee is a disgrace to honest business and American capitalism. These guys make me sick.

I ordered a 75cm fitness ball, decent price. It was shipped quickly, but seemed really small. Measuring the circumference and doing some math showed that it was around 61cm. The box stated that it was 75cm - same said box was crushed all to hell. No surprise, when the outside box was also crushed - do they just walk on their inventory?

I'm still fighting with a "General Manager" to get my money back. I have an RMA number after about a week, but no indication that the shipping will reimbursed.